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Assoc Specialist Cs Engagement jobs at West Pharma in South Korea, Seoul
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Job type
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Job title (1)
South Korea
Seoul
2 jobs found
29.06.2025
WP
West Pharma Associate Specialist Customer Success Engagement South Korea, Seoul
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Description:
Work Experience
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
- Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together.
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Other duties as assigned
Additional Responsibilities
- Bachelor’s degree or completed vocational training (apprenticeship)
Work Experience
- Up to 2 years of experience in client services or customer services
- Prefer 1-2 years’ direct experience in customer interaction roles
- Knowledge or experience with ERP tools like SAP with S&D module
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Highly proficient in written and spoken English and one further language of our business areas
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times
Additional Requirements
- Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
- Must be able to understand direction and adhere to established procedures
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10.05.2025
WP
West Pharma Assoc Specialist CS Engagement South Korea, Seoul
Share
Description:
Work Experience
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
- Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together.
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Other duties as assigned
Additional Responsibilities
- Bachelor’s degree or completed vocational training (apprenticeship)
Work Experience
- Up to 2 years of experience in client services or customer services
- Prefer 1-2 years’ direct experience in customer interaction roles
- Knowledge or experience with ERP tools like SAP with S&D module
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Highly proficient in written and spoken English and one further language of our business areas
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times
Additional Requirements
- Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
- Must be able to understand direction and adhere to established procedures
Expand
Share
Description:
Work Experience
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
- Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together.
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Other duties as assigned
Additional Responsibilities
- Bachelor’s degree or completed vocational training (apprenticeship)
Work Experience
- Up to 2 years of experience in client services or customer services
- Prefer 1-2 years’ direct experience in customer interaction roles
- Knowledge or experience with ERP tools like SAP with S&D module
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Highly proficient in written and spoken English and one further language of our business areas
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times
Additional Requirements
- Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
- Must be able to understand direction and adhere to established procedures
Expand
These jobs might be a good fit
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