Senior Specialist Master Data jobs at West Pharma in Singapore, Singapore

• Serve as the Superuser for SAP-PP/MM/WM within SCM, overseeing and supporting master data maintenance to guarantee accuracy and timely inputs through collaborations with various departments.
• Oversee and manage the overall lifecycle of master data including creation, updates, and deletion of data entries in core systems to uphold data integrity.
• Support SCM function by ensuring correct setup of master data for logistics, warehousing, production planning, purchasing, sales, and operation planning activities and identify process improvement with SAP systems
• Ensure accuracy, consistency, and completeness of master data by conducting regular audits and validations, identifying discrepancies, and taking corrective actions.
• Provide first-level support for SAP system, validating master data requests and resolving discrepancies.
• Act as site representative for patch, upgrade release testing with Global teams and all areas that enhance data quality and integrity in alignment with the organization’s business objectives.
• Provide training materials and coaching end users on master data areas and share best practice and knowledge sharing initiatives across the organization.
• Oversee the creation, maintenance, and deletion of master data records to ensure data quality and compliance with established standards.
• Coordinate with D&T and other departments to ensure data integration and synchronization across different systems, understand and address their data management requirements.
• Implement corrective actions and continuous improvements to enhance data accuracy and reliability.
• Support the implementation and customization of master data management tools and technologies.
• Generate and analyze reports on master data management metrics and provide insights for decision-making, which include but not limited to OTIF, capacity utilization, inventory holding.
• Monitor data trends and predict potential data issues to proactively address them with data owners.
• Act as site representative to support global or business driven projects, contribute to digital transformation initiatives and perform UAT for new systems or enhancements.
• Lead and support ad hoc projects and additional assignments by the manager.

• Diploma or Bachelor’s degree in Supply Chain Management, Business Administration or equivalent

• Min 8 years of master data management experience in manufacturing environment
• Proficiency in master data management tools, ERP systems (e.g. SAP), and data analysis software. Experience in data governance frameworks is a plus.
• Proficient in MS Excel & PowerPoint.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration abilities.
• Understanding of data governance, data quality, and data integration best practices
• Project management skills.

• Hands-on proficiency in SAP specifically Materials Management (MM), Production Planning (PP) and
  Warehouse Management (WM)
• Demonstrated ability to develop and utilize data, metrics, and continuous improvement tools.
• Knowledge of pharmaceutical/medical device manufacturing and experience in cGMP would be an
  advantage.
• Familiar with logistics and production planning concepts (e.g. JIT, MRP, VMI) preferred.
• Broad range of computer skills – spreadsheet, statistical applications.
• Facilitation skills to lead meetings, workshops, and discussions effectively.

In this role you will be responsible for process engineering tasks in the West Jurong facility. The role focuses on optimizing performance through continuous improvement programs primarily targeting safety, quality, delivery, and cost. This role is pivotal in driving sophisticated engineering solutions, advancing process capabilities, and aligning operations with strategic business goals.

• Serve as a subject matter expert in process areas, leveraging deep technical expertise to resolve complex process challenges.
• Lead and coordinate project teams, mentoring junior engineers and providing guidance on advanced technical issues.
• Develop and implement innovative solutions addressing non-standard tasks and complex technical queries.
• Translating customer needs into actionable strategies, ensuring responsiveness and alignment with business objectives. This can be part of tech transfers or other customer-initiated projects.
• Drive cost management initiatives, optimizing resource allocation within projects.
• Pioneer improvements by identifying less obvious solutions and addressing underlying causes in complex processes.
• Tailor communication effectively to diverse audiences, elucidating complex situations and technical details.
• Facilitate cross-functional collaboration and consensus-building, fostering a culture of teamwork and continuous development.
• Establish and maintain influential networks within and across departments to support business operations.
• Adhere to all relevant Standard Operating Procedures (SOPs), advocating for compliance across operations. Ranging from HSE, over quality and other company policies.
• Actively contribute to Lean Sigma activities, driving continuous improvement initiatives towards set targets.
• Other duties as assigned by superior.

• Minimum of a Bachelor’s Degree in Engineering with over 5 years' experience in a relevant field, or
• Diploma in Engineering with over 8 years' practical experience in a Process Engineering/Manufacturing setting.

• Proficient in pharmaceutical/medical device manufacturing environments, with a strong grasp of industry regulations and standards.
• Extensive experience with lean manufacturing methodologies and Six Sigma principles. Possession of a Six Sigma Green Belt or higher certification is preferred.Proficiency in Microsoft Office; experience with MS Project is advantageous.
• English fluency, and familiarity with other regional languages such as Tamil or Chinese is beneficial.
• Strong analytical and organizational capabilities (use of MiniTab, Excel, Power BI).
• Proven ability to collaborate effectively across varied levels of the organization.
• Excellent communication and interpersonal skills.
• Self-motivated with an innate drive for results and solution-oriented approaches.
• Sound project management proficiency.
• Ability to work independently
• Strong learning capacity

In this role, the incumbent is responsible to support overall vision of Manager, Production, in optimizing and improving the production workflows or processes involved in systems, procedures, and training, to ensure the aspects meet present and future requirements for Safety, Quality, Delivery, and Cost improvement. Responsible to lead the Business Support team in providing administrative support to Production Managers and Supervisors, to achieve high efficiency in production operations.

• The employee is informed of all relevant SOIs / WIs that are an integral part of the Quality Policy, and which are related to the job covered by this job description.
• Work with formal systems, such as cGMP, ISO, to ensure that existing processes and workflows within production are in conformance with Safety and Quality requirements. Ensure that change control procedure is strictly followed.
• Lead in investigating open Deviations and Out-of-Specification (OOS) events to ensure their timely and effective resolution and support the implementation of CAPAs to prevent recurrence.
• Initiate, coordinate, and implement improvements of existing processes or workflows in production by following a systematic approach, ensuring it meets the requirements of Safety, Quality, Delivery, and Cost (SQDC)
• Lead the use of problem-solving tools (e.g., A3) and techniques in everyday problem solving and process improvement activities, include provide coaching to team members when required.
• Coordinate with partner sites within Advanced Manufacturing Value Stream (AMVS), to explore best practices in production processes and workflows, adopt and implement where feasible.
• Lead the business support team to support Production departments in purchasing activities through approved vendors, include handling of Request for Quotation (RFQ), Purchase Request (PR), Delivery Orders (DO), Invoices, etc.
• Ensure all production records/documents are adequately filled by the business support team, as specified within existing procedure. Support audit activities by retrieving filled records/documents, as and when required by Quality department.
• Lead the business support team to provide administrative supports to Production departments in managing production data and reports, include updating production trackers, reports, KPI boards, etc.
• Manage the inventory of Personal Protective Equipment (PPE) for production departments, ensuring there are sufficient supplies to production personnel.
• Responsible for the management of production gowns and staff lockers for production departments.
• Drive for implementation of Training Within Industry (TWI) program within production departments, following the established roadmap.
• Collaborate with Global project team of TWI implementation, continually assess and review site TWI program, ensuring it is aligned with the Global direction, under the standardization approach.
• Conduct Train-the-Trainer session for TWI - Job Instruction (JI) method to newly assigned Production Training Leads or Production Trainers.
• Responsible for performance management of Production Training Leads, including provide coaching/mentoring, conduct performance appraisals, and establish development plans.
• Lead the daily Material Review Board (MRB) process, to collectively determine disposition of non-conforming materials promptly and reduce scrap and rework where possible.
• Manage the rework activities of QC rejected Semi-finished Goods (SFG), to prevent it from contributing to delivery OTIF failure.
• Lead the production team for annual stock count activities, include pre-stock count preparation, resources planning, establishing workflow, and provide training to the involved personnel.
• Continually analyze, evaluate, and review existing Work-in-Progress (WIP) and inventory management methods, identify the gaps, and initiate for improvement by utilizing Lean Six Sigma methodologies.
• Assist in driving for Operational Excellence (OPEX) in production department, execute or participate in tasks as assigned by superiors to achieve target maturity level.
• Ad-hoc duties as assigned by superiors.

• Bachelor’s degree in engineering or equivalent.
• Minimum 5 years of experience in a manufacturing environment.
• Experience in elastomer manufacturing or elastomer related manufacturing is preferred.
• Experience working with ISO9000, and cGMP is preferred.

• Knowledge of LEAN and 6 Sigma manufacturing principles.
• Knowledge of ISO 45001/local HSE legislation, manufacturing, and process automation.
• Proficiency working with computers and various applications- i.e., SAP, MES, and Microsoft Office applications.
• Effective problem-solving by utilizing problem-solving tool, i.e., A3.
• Strong interpersonal skills. Ability to establish and maintain good working relationships with all levels in the organization.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety policy at all times and all local environmental, health & safety regulations.
• Ability to work in fast pace while remain high attention to detail.
• Ability to take responsibility for successfully performing given tasks.
• Ability to work as a team in activities to achieve business goals.
• Ability to provide feedback, guidance, and coaching to help others excel in performing their tasks at work.
• Ability to read and interpret documents and specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.

• Comfortable working in a cleanroom manufacturing environment.
• Specific vision abilities may be needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must follow and comply with Plant’s Dress and Hygiene Code (SOI).
• Must be able to tolerate heat and industrial odors/smells on a frequent basis.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Must also be able to maintain confidentiality and resolve conflicts.
• Ability to make independent and sound judgments.
• Travel <10%.

• • Plan, coordinate production planning to ensure Production Schedule is in place to support customer order requirements, replenishment of safety stock and business goal.
  • Maximize machines and tools capacity utilization to achieve Production Output plan, inventory goal and customer materials availability.
  • Collaborate with Customers, Customer Success, Supply Chain and manufacturing in managing execution of customer orders inside and outside standard lead time for Make-to-Order items
  • Manage/communicate prioritization requests between Supply Chain and Commercial Team; ensuring that requests are reviewed timely then tracking/communicating actions to complete final processing
  • Identify excess/expired/at risk inventory reviews with commercial and operations function.
  • Analyze production capacity constraints and provide support and recommendations for engineering projects, including tool qualification timelines, coordinating with materials team on raw material impact.
  • Work closely with the production team to ensure timely clearance of MRB materials to support demand and minimize potential write-off risks.
  • Monitor planning relevant master data for accuracy, ensuring consistent evaluations and delivering and maintaining KPI dashboard or reports on a regular basis.
  • Evaluate short and mid-term planning runs for inconsistencies, troubleshoot, and provide direction to Plant Supply Chain to resolve issues
  • Support quality investigations, assess impact, and collaborate with teams to ensure customer demand is met including identify opportunities to improve and streamline the planning process.
  • Manage monthly Supply Chain Operations meetings with participate in supply chain related daily, weekly, monthly, quarterly meetings to review and focus on yearly KPI targets and monthly trends to drive actions
  • Other duties as assigned

• Bachelor's degree in Supply chain, Operations Management or similar discipline

• 5 to 8 years' experience in Supply chain, production planning in a highly regulated manufacturing environment.
• MRP-SAP PP module planning experience, master production schedules, rough cut capacity plans, and resource plans
• Strong excel and report development skills
• Strong analytical skills
• Ability to work independently
• Strong learning capacity
• Teamwork-focused mindset

• APICS Certified
• Lean, Agile or Six Sigma a plus.
• Project Management certification is a plus.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times.

The Senior Technical Support Specialist is required to provide administrative and technical end user support in West manufacturing facilities, offices and warehouses in the APAC region. The person is expected to provide 24/7 technical assistance via email, phone and in-person support whichever deem necessary upon activation.

S/He must also have technical troubleshooting experience, knowledge and good understanding of the backend infrastructure support which includes but is not limited to network and server support. Additionally, the person is expected to resolve incident and problem tickets logged in the JIRA ticketing system and be able to provide support to 3rd party application programmes like JAMF, Solidworks, SCCM, Intune, etc. The candidate must have strong project management and execution experience, especially on local and regional basis are required. The person must be able to work with various stakeholders to complete projects and jobs assigned to him/her.

•Provide 1st and 2nd level technical support and assistance pertaining to network, server and IT infrastructure related matters
•Provide end user client computing support like Windows 10&11, MS Office suites, Live meeting, Zscaler and etc.
•Provide Data Centre management and support
•Provide solution to incident and problem tickets reported in the JIRA ticketing system
•Co-ordinate purchase of IT hardware and software
•Inventory control of IT hardware and software
•Works within and participates in the Change Control process and complies with all documentation requirements, SOP, SOI and Job aids
•Provide Service Desk support for end users, remote users and MES Systems
•Manage user account in Westpharma domain and user access rights in different computer system
•Provide end user training whenever necessary
•Strong project management and execution mainly for local projects and some regional projects
•Be able to liaise and work with various stakeholders to accomplish the projects in the region
•Be able to work and follow up closely on any assigned jobs and projects till completion
•Some fundamental knowledge on DR drill and DR documentation
•Occasion evening meeting may be required for project discussion and work assignment
•Other duties as assigned

Bachelor’s degree in Computer Science, Computer Engineering or related field

Minimum 5+ years of experience in related fields

•Good knowledge and understanding of LAN/WAN and server infrastructure
•Experience in supporting and rectifying LAN/WAN and server infrastructure related issues
•Well versed in end user client computing in terms of setup, configuration and technical support
•Some knowledge of IT Security is required
•Basic to intermediate experience in Data Centre management and support
•Experience working with the ITIL methodology
•Project management and execution experience preferred
•Preferably with some knowledge of SAP systems
•Vendor management experience preferred
•Able to comply with the company’s safety and quality policies at all times
•Must have ownership, self-initiative and proactive attitude on work
•Good communication skills
•A team player

IT Certifications (MCSE, CCNA & ITIL)

In this role you will be responsible to Singapore plant yield performances and processes capabilities.

In this role you will provide Process Engineering support to Singapore plant on cost of poor quality (COPQ) and Safety improvement.

• The job holder is responsible to Singapore plant yield performance and processes capabilities
• The job holder is responsible to implement new process capability to Singapore plant
• The job holder shall be experienced and fully competent in all processes
• The job holder shall be able to identifies key issues, underlying causes and finds solutions in moderately complex problem through A4, A3 or DMAIC approach
• The job holder shall be able to lead the projects; new process capability, key problems, etc
• The job holder shall be able to perform machine and process qualification; IQ, OQ, PQ, CV, BER, etc
• The job holder shall be able to monitor and control project costs effectively
• The job holder shall be able to take a broad perspective to problems and spots new, less obvious solutions
• The job holder shall be able to manages own time to meet agreed targets; develops plans for specific work activities in own area over the short/medium term, including forecasting resource requirements
• The job holder shall adapt information/style to the audience and explains difficult issues and situations clearly
• The job holder shall promote teamwork and work to establish consensus, attains agreement
• The job holder can also be an informal mentor or coach
• Other duties as assigned

• Bachelor’s engineering degree or equivalent experience
• Experience in yield and process capability improvement are required
• Highly developed interpersonal/communication skills
• Sound know-how and experience in Project management
• Highly analytical and structured way of working
• Self-motivated, results- and solution-oriented personality

• Knowledgeable of rubber/plastics knowledge and pharmaceutical/medical device manufacturing environment would be an added advantage
• Ability to successfully collaborate with teams across different organizational levels
• Proficiency in MS office, MS Project, Minitab and lean manufacturing
• 6 sigma green belt trained and certified
• Good leadership quality
• Proficiency in PLC (Siemens, Omron & Allan Bradley) will be added advantages
• Completes own role independently or with minimum supervision
• cGMP Standards
  • Understands and follows appropriate training in cGMP principles
  • Shows basic knowledge of the principles and important of cGMP regulations and Global Quality Standards related to the execution of assigned work
• Problem Solving; using A4, A3 & 6 sigma approach
  • Provide solutions to routine and a wide variety of problems ranging from simple to moderate in scope and complexity
  • Able to properly assess the situation and understand when to escalate to a higher level
  • Begins to develop competency in root cause analysis
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
  • Proper use of Personal Protective Equipment (PPE)
  • Work safely by not causing unsafe conditions or doing unsafe acts
• Able to comply with the company’s quality policy at all times.
  • Prevent product quality defects; eg intermixing, particulate contamination, etc
  • Continuous product quality improvement mindset

• This job holder is responsible to obey the requirements of safety and health; must compliance to company safety and health procedures/policies
• The job holder is aware of his/her special responsibility towards health and safety in accordance with the company’s safety policy always;
  • Proper use of Personal Protective Equipment (PPE)
  • Work safely by not causing unsafe conditions or doing unsafe acts
  • Give instructions and implement appropriate actions
  • Ensure effective first aid
  • Initiate occupational health examinations or other occupational health activities
  • Conduct or initiate risk assessments
  • Eliminate conditions adverse to safety regulations
  • Conduct instructions
  • Object to misconduct of employees
  • Assess the effectiveness of activities and
  • If necessary, discontinue any dangerous activities
• Knowledge of implement yield improvement, process capability improvement, new process capability and continuous improvement (CI) projects

• Under the supervision of a trainer or supervisor perform the following duties...
• process trimmed product through washing and drying process per site SOI’s and work instructions.
• Ensure that the equipment is set up accurately.
• Ensure continual flow of product through the module from the mold press thru the trim press.
• Operate a mold press to produce molded panels of product following site SOI’s and work instructions.
• Operate a manual / automatic trim press as needed following site SOI’s and work instructions.
• Process product through any required special treatments such as sort, silicone, chlorination, etc.
• As needed, set up pack scales for weighing and packing of finished product and prepare carton labels for boxing and shipping.
• Alert the Area Supervisor to conditions that may prevent meeting production and quality expectations.
• Accurately maintain all required documentation and paperwork to ensure product traceability.
• Inspect molded/trimmed work to ensure quality product is being produced.
• Move materials into and out of the area as required.
• Properly clean and prep assigned workstations/equipment during and prior to the next available shift.
• Promotes and supports a Lean environment.
• Conforms with and abides by all corporate and site-specific regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.
• Performs other duties as assigned based on business needs.

• High School Diploma or GED preferred

• No min required

• Must possess an acute attention to detail
• Basic computer skills, i.e. use a mouse/keyboard.
• Ability to apply Good Manufacturing Practices (GMP)
• General use of computer work station and ability to use SAP commands is preferred
• Must be willing and able to work as a team member and make general decisions within authorized job responsibilities
• Must be able to train and guide others as required.
• Must be able to read and write in English