Jobs at West Pharma in India, Bengaluru

• Learn and assist in the design, development, and enhancement of applications in SAP Financial Accounting (FI) and Controlling (CO) modules.
• Participate in requirement gathering, configuration, testing, and documentation of SAP solutions supporting finance and controlling processes.
• Assist to develop and maintain software documentation, including functional specifications, user manuals, and training materials.
• Work with senior consultants to analyze business requirements and recommend technical or process-oriented improvements.
• Support ongoing system monitoring, data analysis, troubleshooting, and continuous improvement initiatives.
• Collaborate with business and IT teams on digital transformation and process automation projects.
• Stay up-to date with emerging technologies, industry trends, and best practices in software development.

• Professional qualifications such as CA, ICMA, CFA (final or intermediate levels)
• Masters degree in Business Management or similar such qualifications with financial accounting as one of the primary subjects
• Bachelors degree in Information Technology, Computer Science or alied disciplines.

• No min required 0-1 years of related work experience preferred

• Clear understanding of financial accounting concepts and financial reporting including familiarity with GAAPs.
• Good to have exposure in software development and software testing life cycle as well as the business approach for the product.
• Familiarity with software development methodologies such as Agile and Scrum.
• Proficiency in MS Excel, Power BI, database concepts will be desirable.
• Strong analytical and reasoning skills.
• Ability to work effectively in a team environment and collaborate with functional teams, and project managers.
• Attitude to self-initiate and learn
• Ability to work in a global and virtual environment and to effectively prioritize and execute tasks
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.

• SAP certification in FICO module
• Information Technology\Certified Scrum Developer (CSD) upon hire

, D&T, ERP Applications & InfrastructureParticipate in process improvement initiatives to optimize support operations and user satisfaction.

• User Support: Provide front-line assistance for SAP users by addressing inquiries and resolving basic technical issues related to SAP modules.
• Issue Escalation: Identify, document, and escalate complex issues to Level 2/3 support teams when necessary, ensuring timely resolution.
• System Monitoring: Monitor SAP system performance and report any anomalies or disruptions to the relevant technical teams.
• Collaboration: Work closely with IT and business teams to improve user experience and enhance SAP system functionality.
• Documentation: Maintain a comprehensive knowledge base by documenting common issues and solutions to streamline future troubleshooting efforts.
• Training and Guidance: Assist in training end-users on basic SAP functionalities and trouble-shooting tips to enhance user autonomy.
• Continuous Improvement: Participate in process improvement initiatives to optimize support operations and user satisfaction.
• Team Management: Ability to manage a team of 5-10 people, ensuring smooth operation and collaboration across all team members.
• 24/7 Operation Management: Skilled in managing team operations in a 24x7 model throughout the year, maintaining availability and support across all time zones.

• Bachelor's Degree in Engineering
• Strong understanding of SAP modules and basic troubleshooting techniques.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience in providing technical support or customer service is preferred.

• Minimum 5–8 year overall experience in SAP Engagements

• Technical Proficiency: Strong understanding of SAP modules and basic troubleshooting techniques, enabling effective first-level support.
• Communication Skills: Excellent verbal and written communication skills to clearly address user inquiries and provide guidance.
• Problem-Solving Abilities: Demonstrated capability to identify and resolve basic technical issues quickly and efficiently.
• Collaboration Skills: Ability to work collaboratively with IT and business teams to enhance SAP functionalities and overall user experience.
• Documentation Excellence: Proficiency in maintaining a detailed knowledge base by documenting common issues and solutions for future reference.
• Training Capability: Skill in training end-users on basic SAP functionalities and troubleshooting, promoting user self-sufficiency.
• Analytical Skills: Strong analytical abilities to monitor system performance and identify anomalies or disruptions effectively.
• Escalation Management: Competency in identifying complex issues and escalating them promptly to ensure timely resolution by higher-level support.
• Continuous Improvement: A proactive approach to participate in process improvement initiatives to optimize support operations and enhance user satisfaction.
• Customer Service Orientation: A commitment to providing exceptional customer service, ensuring user needs are met promptly and efficiently.
• Team Management: Ability to manage a team of 5-10 people, ensuring smooth operation and collaboration across all team members.
• 24/7 Operation Management: Skilled in managing team operations in a 24x7 model throughout the year, maintaining availability and support across all time zones.

• Learn and assist in the design, development, and enhancement of applications in SAP Financial Accounting (FI) and Controlling (CO) modules.
• Participate in requirement gathering, configuration, testing, and documentation of SAP solutions supporting finance and controlling processes.
• Assist to develop and maintain software documentation, including functional specifications, user manuals, and training materials.
• Work with senior consultants to analyze business requirements and recommend technical or process-oriented improvements.
• Support ongoing system monitoring, data analysis, troubleshooting, and continuous improvement initiatives.
• Collaborate with business and IT teams on digital transformation and process automation projects.
• Stay up-to date with emerging technologies, industry trends, and best practices in software development.

• Professional qualifications such as CA, ICMA, CFA (final or intermediate levels)
• Masters degree in Business Management or similar such qualifications with financial accounting as one of the primary subjects
• Bachelors degree in Information Technology, Computer Science or alied disciplines.

• No min required 0-1 years of related work experience preferred

• Clear understanding of financial accounting concepts and financial reporting including familiarity with GAAPs.
• Good to have exposure in software development and software testing life cycle as well as the business approach for the product.
• Familiarity with software development methodologies such as Agile and Scrum.
• Proficiency in MS Excel, Power BI, database concepts will be desirable.
• Strong analytical and reasoning skills.
• Ability to work effectively in a team environment and collaborate with functional teams, and project managers.
• Attitude to self-initiate and learn
• Ability to work in a global and virtual environment and to effectively prioritize and execute tasks
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

• SAP certification in FICO module
• Information Technology\Certified Scrum Developer (CSD) upon hire

Prefer 12pm – 9pm India time. Willingness to work outside of these hours as needed.

, D&T, ERP Applications & InfrastructureParticipate in process improvement initiatives to optimize support operations and user satisfaction.

• User Support: Provide front-line assistance for SAP users by addressing inquiries and resolving basic technical issues related to SAP modules.
• Issue Escalation: Identify, document, and escalate complex issues to Level 2/3 support teams when necessary, ensuring timely resolution.
• System Monitoring: Monitor SAP system performance and report any anomalies or disruptions to the relevant technical teams.
• Collaboration: Work closely with IT and business teams to improve user experience and enhance SAP system functionality.
• Documentation: Maintain a comprehensive knowledge base by documenting common issues and solutions to streamline future troubleshooting efforts.
• Training and Guidance: Assist in training end-users on basic SAP functionalities and trouble-shooting tips to enhance user autonomy.
• Continuous Improvement: Participate in process improvement initiatives to optimize support operations and user satisfaction.
• Team Management: Ability to manage a team of 5-10 people, ensuring smooth operation and collaboration across all team members.
• 24/7 Operation Management: Skilled in managing team operations in a 24x7 model throughout the year, maintaining availability and support across all time zones.

• Bachelor's Degree in Engineering
• Strong understanding of SAP modules and basic troubleshooting techniques.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience in providing technical support or customer service is preferred.

• Minimum 5–8 year overall experience in SAP Engagements

• Technical Proficiency: Strong understanding of SAP modules and basic troubleshooting techniques, enabling effective first-level support.
• Communication Skills: Excellent verbal and written communication skills to clearly address user inquiries and provide guidance.
• Problem-Solving Abilities: Demonstrated capability to identify and resolve basic technical issues quickly and efficiently.
• Collaboration Skills: Ability to work collaboratively with IT and business teams to enhance SAP functionalities and overall user experience.
• Documentation Excellence: Proficiency in maintaining a detailed knowledge base by documenting common issues and solutions for future reference.
• Training Capability: Skill in training end-users on basic SAP functionalities and troubleshooting, promoting user self-sufficiency.
• Analytical Skills: Strong analytical abilities to monitor system performance and identify anomalies or disruptions effectively.
• Escalation Management: Competency in identifying complex issues and escalating them promptly to ensure timely resolution by higher-level support.
• Continuous Improvement: A proactive approach to participate in process improvement initiatives to optimize support operations and enhance user satisfaction.
• Customer Service Orientation: A commitment to providing exceptional customer service, ensuring user needs are met promptly and efficiently.
• Team Management: Ability to manage a team of 5-10 people, ensuring smooth operation and collaboration across all team members.
• 24/7 Operation Management: Skilled in managing team operations in a 24x7 model throughout the year, maintaining availability and support across all time zones.

, D&T, ERP Applications & InfrastructureParticipate in process improvement initiatives to optimize support operations and user satisfaction.

• User Support: Provide front-line assistance for SAP users by addressing inquiries and resolving basic technical issues related to SAP modules.
• Issue Escalation: Identify, document, and escalate complex issues to Level 2/3 support teams when necessary, ensuring timely resolution.
• System Monitoring: Monitor SAP system performance and report any anomalies or disruptions to the relevant technical teams.
• Collaboration: Work closely with IT and business teams to improve user experience and enhance SAP system functionality.
• Documentation: Maintain a comprehensive knowledge base by documenting common issues and solutions to streamline future troubleshooting efforts.
• Training and Guidance: Assist in training end-users on basic SAP functionalities and trouble-shooting tips to enhance user autonomy.
• Continuous Improvement: Participate in process improvement initiatives to optimize support operations and user satisfaction.
• Team Management: Ability to manage a team of 5-10 people, ensuring smooth operation and collaboration across all team members.
• 24/7 Operation Management: Skilled in managing team operations in a 24x7 model throughout the year, maintaining availability and support across all time zones.

• Bachelor's Degree in Engineering
• Strong understanding of SAP modules and basic troubleshooting techniques.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience in providing technical support or customer service is preferred.

• Minimum 5–8 year overall experience in SAP Engagements

• Technical Proficiency: Strong understanding of SAP modules and basic troubleshooting techniques, enabling effective first-level support.
• Communication Skills: Excellent verbal and written communication skills to clearly address user inquiries and provide guidance.
• Problem-Solving Abilities: Demonstrated capability to identify and resolve basic technical issues quickly and efficiently.
• Collaboration Skills: Ability to work collaboratively with IT and business teams to enhance SAP functionalities and overall user experience.
• Documentation Excellence: Proficiency in maintaining a detailed knowledge base by documenting common issues and solutions for future reference.
• Training Capability: Skill in training end-users on basic SAP functionalities and troubleshooting, promoting user self-sufficiency.
• Analytical Skills: Strong analytical abilities to monitor system performance and identify anomalies or disruptions effectively.
• Escalation Management: Competency in identifying complex issues and escalating them promptly to ensure timely resolution by higher-level support.
• Continuous Improvement: A proactive approach to participate in process improvement initiatives to optimize support operations and enhance user satisfaction.
• Customer Service Orientation: A commitment to providing exceptional customer service, ensuring user needs are met promptly and efficiently.
• Team Management: Ability to manage a team of 5-10 people, ensuring smooth operation and collaboration across all team members.
• 24/7 Operation Management: Skilled in managing team operations in a 24x7 model throughout the year, maintaining availability and support across all time zones.

• Learn to understand the business vision and requirements, collaborating with cross-functional teams to define and document detailed business requirements for SAP solutions.
• Assist in implementing SAP best practices to design and deliver technical solutions in partnership with digital manufacturing, west digital and Infrastructure teams.
• Actively participate in team meetings and agile sprint processes, supporting the development of functional/technical solutions and features.
• Support in providing functionality that meets defined business needs, assisting in the documentation and validation of user stories, gaps and tasks in Dev Ops.
• AI First Attitude and Strategy – Learning and leveraging in building effective solutions by integrating generative AI effectively with SAP and their UI/UX applications,
• Contribute to system support and maintenance efforts, ensuring these align with organizational standards, regulatory requirements, and procedural norms.
• Assist in the creation and maintenance of validation documentation, including SOPs, work instructions, and system lifecycle documents in compliance with company policies.
• Engage in system and data monitoring activities to ensure efficiency and reliability.
• Collaborate with senior team members on Project, Change and Incident management activities, data analysis, and interface monitoring.
• Participate in the Change Control process and adhere to all relevant organizational regulations.

• Currently pursuing or recently completed a bachelor’s degree in computer science, Information Technology, Electronics/Mechanical/Production, Business Administration, or a related field.
• Prior exposure to SAP or related ERP systems through coursework or projects is beneficial.
• Familiarity with Gen-AI, SAP S/4 Hana, Scrum methodologies or ITIL practices (Preferred, but not mandatory).

• No min required 0-1 years of related work experience preferred

• Basic understanding of SAP functionality and business aspects across various functional domains.
• Stay informed on the latest trends and updates in ERP systems and SAP solutions.
• A supportive team player with ability to work independently in a global and fast-paced environment.
• Demonstrate sound judgment with an ability to manage multiple priorities effectively.
• Willingness to travel globally, if necessary, to support business needs.
• Ability to comply with all relevant safety, quality, and procedural policies within the organization.