Senior Software Ai/ml Quality Engineer jobs at Wells Fargo in United States, West Des Moines

In this role, you will:

• Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
• Perform complex customer support tasks
• Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
• Interact with immediate team and communicate with other departments
• Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
• Perform research to resolve complex customer problems
• Recommend areas needing improvement
• Interact with internal and external customers

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong attention to detail and accuracy skills
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management
• Experience working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and assistance with keeping military personnel combat-ready and effective
• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
• Ability to interact effectively with internal and external partners and clients/customers

Job Expectations:

• Ability to work additional hours as needed
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Posting Location:

• 801 Walnut Street, Des Moines, Iowa 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in performing financial research, underwriting, and structuring of highly complex private banking as well as consumer and mortgage relationships within Commercial Banking Portfolio Management functional area
• Review and research business financial statements and tax returns that require an in-depth evaluation of multiple factors
• Resolve moderately complex issues and lead Commercial Banking Portfolio Management team, to meet project deliverables, while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Collaborate and consult with Commercial Banking Portfolio Management peers, colleagues, and mid-level managers to resolve issues and achieve goals
• Lead projects and teams or serve as a mentor for less experienced individuals

Required Qualifications:

• 4+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with both Commercial & Industrial (C&I) and Investor Real Estate (IRE) loan underwriting
• Complex credit underwriting experience including advanced commercial Middle Market / Mid-Corp credit or specialty group relationship portfolio credit
• Strong analytical skills and the ability to spread, analyze perform in depth commercial financial statement analysis\
• Completion of a formal credit training program
• Demonstrated experience showing attention to detail, self-motivation, and the ability to independently problem solve
• Ability to understand, review and negotiate loan documentation
• Experience / ability working in a high paced environment, with strong organizational, multi-tasking, and prioritizing skills
• Ability to work in a highly collaborative work environment
• Excellent verbal, written, and interpersonal skills, with experience effectively working and communicating with internal partners both in person and remotely
• Strong Microsoft Office skills, including using Excel for financial analysis and projection modeling
• BS/BA degree or higher (preferably major in Finance/Accounting)
• Experience innCino/Salesforce,CreditView &BLAST loan underwriting

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support, review,and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research

• Research credit and account information.

• Review account equity to determine loss projections

• Monitor portfolio for policy compliance and adherence to risk ratings

• Assist in the training of entry level staff

• Participate in conducting issue specific training

• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue

• Lead by example, handle core assignments effectively while taking on additional responsibilities

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualification:

• 4+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to perform quality assurance reviews
• Ability to identify and evaluate trends
• Ability to influence and educate employees on effective collection techniques
• Knowledge and understanding of collections operations: compliance and governance oversight
• Ability to identify root-cause issues/improvement opportunities, and designapproaches/programs/productsto improve overall quality assurance
• Experience working with the following systems: Artiva and LeaseConnect
• Highly organized and detail-oriented, with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
• Strong attention to detail and accuracy skills
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including management

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office

Posting Location:

• 801 Walnut St, Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in research and underwrite the creditworthiness of moderately complex commercial or business loan and lease requests within Equipment Finance Underwriting functional area
• Review and research moderately complex commercial or business loan and lease requests that require an in-depth evaluation
• Perform periodic reviews on assigned portfolio credits
• Maintain risk ratings and other relevant data on systems of record
• Approve loans or leases within delegated credit authority and recommend transactions in excess of that authority
• Collaborate and consult with Equipment Finance Underwriting peers, colleagues, and middle level managers and achieve business objectives
• Work with internal and external business partners to gather information to make appropriate decisions

Required Qualifications:

• 4+ years of Equipment Finance Underwriting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience underwriting transactions and exposures in excess of $1MM
• Financial Analysis experience
• Experience working across multiple industries in an underwriting capacity (i.e. construction, transportation, industrial, manufacturing)
• Strong understanding of financial statements and key risk factors
• Good PC Skills with aptitude to learn more systems quickly
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively in a team environment and adapt quickly
• Ability to work in a fast-paced deadline driven environment
• Energetic, quick learner, positive attitude, self-motivated
• Experienced and proficient with Microsoft Office suite of products, including Excel, Word and PowerPoint
• Bachelor's degree in accounting, business, economics, finance or related field

Job Expectations:

• This position offers a hybrid work schedule.
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
• May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards

Location:

• 801 Walnut Street Des Moines, Iowa 50309
• 401 Las Colinas Blvd W Irving, Texas 75039
• 2700 S Price Road Chandler, Arizona 85286
• 400 Highway 169 S Saint Louis Park, MN 55426
• 10 S Wacker Drive Chicago, Illinois 60606

U.S. only – Pay Range:

• Chicago, Illinois:$110,000.00-$179,000.00annually

Actual salary is determined by location, experience, and qualifications of the job

May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex technology initiatives including those that are companywide with broad impact.

• Implement solutions, by configuring and customizing scripting, for all components of the ServiceNow Strategic Portfolio Management (SPM) product.

• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines.

• Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.

• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.

• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.

• Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices.

• Code ServiceNow solutions within an Agile Framework.

• Further your career with paid certification paths to make your mark at one of the largest ServiceNow instances in the industry.

• Lead large scale planning of strategies.

• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors.

• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.

• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals.

• Lead projects, teams, or serve as a peer mentor.

Required Qualifications

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows and integrations (This is not a ServiceNow Administration position.)

Desired Qualifications

• 1+ years of ServiceNow Strategic Portfolio Management (SPM) implementation and development experience

• 2+ years of RESTful or SOAP web services

• Strong verbal, written, and interpersonal communication skills

• One or more of the following ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer

• Jira and Jira Align experience

• Agile experience

Locations:

• Must be able to work onsite a minimum of 3 days per week at 800 S Jordan Creek Pkwy, West Des Moines, Iowa 50266

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team

• Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact

• Perform complex customer support tasks

• Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals

• Interact with immediate team and communicate with other departments

• Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints

• Perform research to resolve complex customer problems

• Recommend areas needing improvement

• Interact with internal and external customers

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management.

• Experience working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and assistance with keeping military personnel combat-ready and effective

• Strong attention to detail and accuracy skills

• Excellent verbal, written, and interpersonal communication skills

• Effective organizational, multi-tasking, and prioritizing skills

• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries

• Ability to interact effectively with internal and external partners and clients/customers

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in research and underwrite the creditworthiness of moderately complex commercial or business loan and lease requests within Equipment Finance Underwriting functional area
• Review and research moderately complex commercial or business loan and lease requests that require an in-depth evaluation
• Perform periodic reviews on assigned portfolio credits
• Maintain risk ratings and other relevant data on systems of record
• Approve loans or leases within delegated credit authority and recommend transactions in excess of that authority
• Collaborate and consult with Equipment Finance Underwriting peers, colleagues, and middle level managers and achieve business objectives
• Work with internal and external business partners to gather information to make appropriate decisions

Required Qualifications:

• 4+ years of Equipment Finance Underwriting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience underwriting credit in the Agriculture and Golf industries

• Strong cash flow analysis skills

• Familiarity with various collateral types

• Document negotiation skills

• Financial Analysis experience

• Experienced and proficient with Microsoft Office suite of products, including Excel, Word and PowerPoint

• Experience working on transactions >$1MM

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work a hybrid work schedule

• This position does not support Visa Sponsorship

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Job Locations:

• 801 Walnut St - Des Moines, IA 50309

• 5000 Riverside Rd - Irving, TX 75039

• 600 S 4th St - Minneapolis, MN 55415

Pay Range:

Iowa - Des Moines Pay Range: $100,000-$163,000

Texas - Irving Pay Range: $100,000-$163,000

Minnesota - Minneapolis Pay Range: $110,000-$179,000

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.