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Senior Escalations Representative jobs at Wells Fargo in United States, Sioux Falls
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United States
State
Sioux Falls
10 jobs found
17.09.2025
WF
Wells Fargo Associate Customer Service Representative Everyday Banking United States, South Dakota, Sioux Falls
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Description:5 Oct 2025
In this role you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalate questions and issues to more senior employees
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understandingand experience of internet, mobile, and social media technology
Job Expectations:
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
Training Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on 11/17/2025 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
- We're open Monday through Saturday 7:00am - 7:00pm.
Compensation:
- Starting rate $20.00 per hour
Posting Location(s):
- 3201 N 4th Ave, Sioux Falls SD 57104
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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27.08.2025
WF
Wells Fargo Associate Customer Service Representative Everyday Banking United States, South Dakota, Sioux Falls
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Description:17 Sep 2025
In this role you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalate questions and issues to more senior employees
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understandingand experience of internet, mobile, and social media technology
Job Expectations:
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
Training Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on 9/15/2025 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
- We're open Monday through Saturday 7:00am - 7:00pm.
Compensation:
- Starting rate $20.00 per hour
Posting Location(s):
- 3201 N 4th Ave, Sioux Falls SD 57104
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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26.08.2025
WF
Wells Fargo Senior Fiduciary Coordinator - Trust Associate United States, South Dakota, Sioux Falls
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Description:
In this role, you will:
- Support a team of fiduciary professionals to administer a book of fiduciary relationships, including implementing client estate plans, and ensuring client accounts are managed in accordance with sound fiduciary principles and applicable law.
- Develop and maintain a proficient understanding of basic fiduciary concepts and principles, including trust accounting and elements of a trust.
- Execute on client requests, including money movement, investment implementation and ongoing account management.
- Develop and maintain an in-depth knowledge in the use of Wells Fargo Trust systems.
- Articulate Wells Fargo Trust's processes to internal partners.
- Develop and maintain an in-depth understanding of policies and procedures including, but not limited to, payments, account openings and closings, and asset transfers.
- Demonstrate a high level of organizational skills, including time and priority management.
- Deliver high-quality work-product within stated deadlines.
- Identify fiduciary risk and suggest possible solutions.
- Seek involvement withinfrastructure-related
- Independently communicate with internal partners regarding client accounts.
Required Qualifications:
- 4+ years of administrative or sales support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
- Ability to work effectively within a team and build strong working relationships across business channels and at all levels of management.
- Demonstrate a high level of organizational skills, including time and priority management.
- Collaborate effectively with relationship team members, client’s advisors and other colleagues.
- Solutions-oriented and able to operate within a diverse, fast-paced environment.
- Strong communication skills.
Job Location:
- 6100 S Old Village Pl, Sioux Falls SD, 57108
Job Expectations:
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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17.07.2025
WF
Wells Fargo Senior Operations Processor United States, South Dakota, Sioux Falls
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Description:
In this role, you will:
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience using Customer Contact Management (CCM), Service Vision Platform (SVP), and/or Hogan.
- Strong Time Management and Prioritizing skills
- Strong Attention to Detail and a High Level of Accuracy
- Proficient with Microsoft Office Suite
- Strong Analytical and Problem-Solving skills.
- Ability to work effectively, as well as independently, in a team environment
- Strong verbal, written, and interpersonal communication skills
- Ability to achieve high production and quality standards
Job Expectations:
- Schedule: Monday-Friday 8-4:30pm
- Training: 4-6 weeks of training
- Overtime is based on business need and volume of the department, could be required
- This position currently offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
- 3201 N 4th Ave, Sioux Falls, SD(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Expand
07.07.2025
WF
Wells Fargo Senior Escalations Representative United States, South Dakota, Sioux Falls
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Description:
In this role, you will:
- Support less experienced individuals in providing resolutions for client inquiries and complaints
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Provide subject matter expertise and interpretation of procedures to less experienced individuals
- Respond independently to complaints escalated at the highest level
- Interact with internal and external customers to resolve their issues
- Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team
Required Qualifications:
- 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Excellent verbal, written, and interpersonal communication skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Excellent analytical and research skills, with high attention to detail and accuracy. Experienced in time management including
Job Expectations:
- Hybrid schedule
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Expand
07.07.2025
WF
Wells Fargo Associate Customer Service Representative Everyday Banking United States, South Dakota, Sioux Falls
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Description:18 Jul 2025
In this role you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalate questions and issues to more senior employees
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understandingand experience of internet, mobile, and social media technology
Job Expectations:
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
Training Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on 8/25/2025 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
- We're open Monday through Saturday 7:00am - 7:00pm.
Compensation:
- Starting rate $20.00 per hour
Posting Location(s):
- 3201 N 4th Ave, Sioux Falls SD 57104
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Expand
08.05.2025
WF
Wells Fargo Associate Customer Service Representative Everyday Banking United States, South Dakota, Sioux Falls
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Description:3 Jun 2025
In this role you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalate questions and issues to more senior employees
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understandingand experience of internet, mobile, and social media technology
Job Expectations:
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
Training Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on 6/23/2025 OR 7/21/2025 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
- We're open Monday through Saturday 7:00am - 7:00pm.
Compensation:
- Starting rate $20.00 per hour
Posting Location(s):
- 3201 N 4th Ave, Sioux Falls SD 57104
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Expand
Share
Description:5 Oct 2025
In this role you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalate questions and issues to more senior employees
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understandingand experience of internet, mobile, and social media technology
Job Expectations:
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
Training Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on 11/17/2025 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
- We're open Monday through Saturday 7:00am - 7:00pm.
Compensation:
- Starting rate $20.00 per hour
Posting Location(s):
- 3201 N 4th Ave, Sioux Falls SD 57104
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Expand
These jobs might be a good fit
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