Senior Customer Resolution Representative jobs at Wells Fargo in United States, Saint Louis

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Securities Operations
• Experience with BETA, Pega and SmartStation
• Ability to read legal documents
• Experience in Deceased management process
• Ability to identify potential operational issues and legal risks
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office skills
• Experience working with changing priorities and deadlines
• Strong attention to detail and accuracy skills
• Solid problem solving skills
• Excellent verbal, written, and interpersonal communication skills
• Experience meeting high production and quality standards
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, identifying complaint language, and recommending solutions

Job Expectations:

Monday Thru Friday 8am-4:30pm may varies in time

Possible overtime base on business needs, could require

Training:

• Training period will be for 4-6 weeks with continued on-the-job training.
• Training hours are 8:00 a.m. – 4:30 p.m. Monday – Friday CST. You are required to attend the full duration of this paid 4-6 weeks of training.
• We’re open from Monday - Friday, 8:00 a.m. – 4:30 p.m CST. Your regular work schedule will be based on business need and will include working at least one weekend day
• This position offers a hybrid work
• No relocation
• This position is not eligible for Visa sponsorship

• 2801 Market St, F & L Bldg - Saint Louis, MO 6310(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center customer service experience in the financial services industry
• Banking or financial operations experience
• Knowledge and understanding of brokerage industry/operations
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to identify and assess issues then make sound decisions
• Highly refined and professional verbal and written communications
• Ability to navigate multiple computer screens while working on the phone
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Training will be combination of OJT and Class
• Working hours will be M-F between the hours of 7am-6pm
• Hybrid 3/2

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group (CRG) within Wealth and Investment Management (WIM). This role is responsible for supervisory oversight of practices within the Financial Network (FiNet). You will ensure the firms’ requirements for supervision are in adherence with regulatory, compliance and legal requirements. The Senior Supervisory Control Specialist understands the complexity, partnership needs and customer service requirements that come with managing this process. You will work with business partners and the field as needed to navigate the firm’s solutions to provide the best resolutions for them and their clients, all while mitigating risk. You must act with integrity and a high level of professionalism with all levels of employees and management across the organization and Independent Offices. Additionally, you will partner with areas of Compliance, Legal and the Line of Business, as needed, in addressing concerns and issues as it relates to the FiNet Financial Advisors and associated Brokerage locations. Learn more about the career areas and lines of business at .

In this role, you will:

• Conduct ongoing monitoring to ensure conformity with internal policies, applicable laws and regulations
• Have responsibility to supervise the activities of representatives (e.g., financial advisors) to ensure their compliance with Financial Industry Regulatory Authority (FINRA) and Securities and Exchange Commission (SEC) rules and regulations, as well as federal and state laws
• Implement and monitor policies and procedures
• Provide regular reporting to Governance Leadership, Markets and Division to ensure that the activity complies with all regulatory and firm policies
• Make decisions and resolve issues regarding compliance, supervision policies, practices, hiring, disciplinary actions and training
• Monitor sales review activities, coordinate proper staff and coverage and develop and implement training plans within CRG to meet business objectives
• Meet regularly with risk and business partners as well as serve as a primary business contact on key initiatives with Wealth, Compliance, Risk, regional management, and other home office departments
• Manage allocation of people and financial resources for Supervisory Control

Required Qualifications:

• 4+ years of Supervisory Control, Risk Management Consulting, Property or Casualty Insurance, Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7, 9/10, and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 66 examination (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Experience partnering with business, compliance and operational partners to address concerns, resolve complex issues and provide solutions
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with all levels of employees and management across the organization and Independent Offices
• Excellent verbal, written, and interpersonal communication skills
• Negotiating, conflict-management, and decision-making skills
• Ability to take initiative, work independently, identify opportunities, and implement change
• Ability to lead projects/initiatives with high risk and complexity
• Ability to manage multiple and competing priorities
• 4+ years of financial services industry experience
• Experience in branch office supervision, compliance, broker-dealer governance, sales supervision

Job Expectations:

• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
• This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatoryquestions/disclosures,
• May be expected to travel up to 35% of the time
• This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
• This position is not eligible for Visa sponsorship.

Job Locations:

• 2801 Market St - St. Louis, Missouri
• 1525 W WT Harris Blvd - Charlotte, North Carolina
• 299 S Main St - Salt Lake City, Utah
• 8601 N Scottsdale Rd - Scottsdale, Arizona

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Role and Responsibility:

Lead moderately complex initiatives and deliverables within technical domain environments; Contribute to large scale planning of strategies; Design, code, test, debug and documents for projects and programs associated with technology domain, including upgrades and deployments; Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures; Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements; Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals; and Lead projects and act as an escalation point, provide guidance and direction to less experienced staff. Telecommuting is permitted up to 2 days a week. Position must appear in person to the location listed as the work address.

None

Degree required:Bachelor's degree in Computer Science, or related technical field. Will accept a 3-year or 4- year bachelor's degree.

4 years of software engineering experience.

Specific skills required:

Experience with Cloud Services such as AWS or Azure; Experience with Java, Boostrap, Javascript, Microservices, Performance Testing, REST, Splunk, Kubernetes, MongoDB, SOAP, and REST web services; Experience with Apache Tomcat; Experience with JQuery; Experience in SQL; and Experience with Harness, SDET, UDeploy, Kafta, and Apigee, API.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead and manage the successful transition of internal and external advisors and teams into the Financial Network (FiNet) channel
• Manage client relationships and participate in initiatives regarding servicing, support and growth
• Identify opportunities for process improvements
• Maintain and analyze business, operational, or technical assignments that involve research, evaluation, and service
• Exercise independent judgment to ensure the highest level of client satisfaction
• Build and maintain excellent relationships and meet regularly with senior leaders to communicate trends and workable solutions
• Provide recommendations to determine operational needs and exercise independent judgment to manage relationships
• Communicate trends and recommend solutions
• Manage, support and resolve issues to ensure retention, growth and satisfaction
• Manage projects, troubleshoots issues and follow up on operational, technical or client transition issues
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Business Relationship experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to deliver a positive and engaging candidate experience for internal and external candidates throughout the onboarding process
• Knowledge and understanding of multi-channel platform
• Knowledge and understanding of the independent advisor space
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong analytical skills with high attention to detail and accuracy
• Ability to work in a fast paced deadline driven environment
• Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
• Strong organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Job Expectations:

• This position is not eligible for Visa sponsorship.
• This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to compliance with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Location:

• 2801 Market St. - St. Louis, Missouri
• 550 S Tryon - Charlotte, North Carolina

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to a specialized practice or functional area within the Legal Department requiring a high degree of analytical, written and oral communication and organizational skills

• Provide substantiation and background for specific client inquiries, claims, disputes, cases and proceedings with minimal direction of an attorney

• Produce clear and concise written materials that can be submitted to the client with minimal revision or review by an attorney

• Work directly with business clients and develops an understanding of business unit needs and develops plans to resolve issues

• Develop relationships with business units and is proactive in participating in strategic efforts of client while identifying and addressing issues

• Identify specific as well as broad underlying issues in area of expertise and work independently on very complex assignments without direct supervision

• Develop and lead a team to meet assignment, resolution plan and or client needs and negotiates adjustments to plan as needed

• Resolve moderately complex issues within the Legal Department

• Coordinate with attorneys on special requests or highly complex projects

• Develop relationships with business units and be proactive in participating in strategic efforts of client while identifying and addressing issues

Required Qualifications:

• 4+ years of Paralegal experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Labor and Employment law – including employment litigation, demand letters, and responding to discrimination charges – is strongly preferred to ensure effective support of relevant legal matters.

• Strong knowledge in the Legal Discovery and e-Discovery process and ability to engage with Outside Counsel firms as well as internal Legal Discovery Team partners.

• Proficient at mentoring and coaching junior paralegals in collaborative work environment with ability to effectively communicate a shared vision for success.

• High degree of experience with various platforms including: Onit matter management system, Workday, HRHD (Tableau), EAP, HR Service Now and NetDocuments.

• Strong verbal and written communication skills with a strong emphasis on clarity, precision and accuracy.

• Well-developed analytical, organizational and research skills.

• Excellent attention to detail and problem-solving skills.

• Ability to meet deadlines and take direction from attorneys and senior leaders.

• Strong knowledge of MS Office software applications, including Teams, Word, Excel and PowerPoint.

Job Expectations:

• Paralegal certification may be required in some states

• This position offers a hybrid working schedule

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.