Customer Resolution Representative jobs at Wells Fargo in United States, Saint Louis

The customer resolution representative role in the tech industry at Wells Fargo in St. Louis is an essential part of a highly efficient customer service team. This position provides customer service over the phone and internet in a customer-driven environment by efficiently resolving customer inquiries. The customer resolution representative must deliver exceptional customer service, a professional attitude, excellent problem-solving skills, and an aptitude for creative resolution finding. In this role, you will be required to handle customer inquiries while adhering to the company’s customer service guidelines and standards of conduct. Additionally, you will be responsible for accurately and efficiently responding to customer inquiries by phone, chat, and web ticketing. The customer resolution representative at Wells Fargo must also have the ability to interpret customer needs and follow through on commitments in a timely manner, while always maintaining a friendly and helpful attitude. This position requires a professional demeanor and excellent communication skills. The successful candidate must have the ability to navigate multiple systems (including but not limited to customer relationship management systems, web ticketing systems, and chat) to coordinate customer services and a thorough understanding of Wells Fargo’s customer service policies and procedures. The ideal candidate must be patient and able to think outside the box to come up with creative solutions to customer inquiries. At Expoint, we know that working in the tech industry as a customer resolution representative at Wells Fargo in St. Louis is a fulfilling and stimulating role. If you’re someone who loves to help customers in a HIPAA compliant environment and enjoys working in a fast-paced role, then this is the perfect job for you!