Home Builder Operations-commercial Mortgage Loan Administration Specialist jobs at Wells Fargo in United States, Irving

In this role, you will:

• Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
• Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems
• Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues
• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 7+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years in a lead or SME role focused on business systems analysis.
• 5+ years of hands-on experience with business process modeling, data analysis tools, and enterprise systems.
• 5+ years of experience applying Agile methodologies, managing projects, and engaging stakeholders.
• 1+ years facilitating workshops, event storming, and design thinking sessions.

Desired Qualifications:

• Expertise in Know Your Customer, Customer Due Diligence and related domain areas
• Familiarity with regulatory environments (e.g., financial services, government compliance).
• Excellent problem-solving, communication, and leadership skills.

Job Expectations:

• Must be able to work onsite in Irving, TX at least 3 days per week

*Sponsorship, or transfer of sponsorship is not available for this role

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Strong knowledge and hands-on experience with equipment/vendor finance products and/or Commercial Banking products
• Proven leadership and people management experience in relationship management or operational functions
• Experience as a process or control owner
• Experience leading a fast paced, demanding, and deadline driven production environment
• Ability to provide leadership by coaching, training, and mentoring
• Ability to build strong relationships with our external clients
• Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams at varying levels in the organization
• Proven track record in driving process improvements, automation, and efficiency initiatives
• Excellent communication, problem-solving, and decision-making skills
• MS Office – Excel and PowerPoint
• Bachelor's degree in business, finance, or related field; advanced degree

Job Expectations:

• Willingness to work on-site at the stated location on the job opening
• Ability to work a hybrid work schedule – 3 days in office / 2 days remote
• Schedule hours working 8am – 5pm

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking Loan Servicing Representatives to join the Aftermarket and Remarketing team within our Auto Operations Group in Texas.

Available openings may be in one or more of the following areas within Aftermarket and Remarketing. Specific details will be discussed during the interview process.

• Guaranteed Asset Protection (GAP) Insurance Early Payoffs, Claims, Total Loss
• Aftermarket Servicing & Cancellations
• Letter of Guarantee
• Specialty Operations Support
• Remarketing
• Loss Recovery
• Repossession Titles

In this role, you will:

• Perform moderately complex administrative, transactional, operational, or other support tasks
• Ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Provide excellent customer service at all points of contact
• Manage a pipeline of work to ensure service level agreements (SLAs) are met
• Regularly adapt to changes in processes and procedures
• Receive direction from Loan Servicing supervisors
• Review, research, process, and respond towritten and/or phone inquiries of moderate complexity, ensuring the interests of the company are protected
• Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
• Assist in the development, review, and revision of department policy and procedures
• Identify opportunities for improvement within loan servicing processes and recommend solutions
• May communicate by phone and/or email with customers, dealerships, product administrators, Departments of Motor Vehicles (DMVs), GAP administrators, insurance companies, auto auction vendors, cross-business units, and other third parties
• Provide guidance to less experienced peers
• Compile documentation and enter data into Wells Fargo systems with precision
• May review reporting for accuracy and follow up as needed
• Escalate non-routine questions to more experienced individuals
• May prepare cancellation requests and initiate workflows
• May sign documents on behalf of Wells Fargo to affirm that the information provided is true

Training Schedule:

• Length of training may vary
• Training schedule is Monday through Friday
• The hybrid work schedule may not apply during training

Work Schedule:

• Hybrid work schedule
• Department work hours will be discussed during the interview process
• Occasional overtime may be available
• Shift pay differential may apply

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience within auto financial operations
• Financial services industry experience
• Experience in the automotive industry
• Knowledge and understanding of financial default
• Insurance industry experience
• Knowledge and understanding of auto policies and procedures
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls
• Ability to communicate confidentially and professionally with all levels, both within the line of business and with external businesspartners
• Customer service focus with the ability to address and resolve moderately complex issues
• Effective critical thinking and problem-solving skills with a focus on understanding customer requests and providing detailed information
• Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information
• Experience researching moderately complex issues to determine a course of action
• Ability to exercise independent judgment to identify and resolve problems
• Proven analytical skills
• Ability to manage a high-volume pipeline of work from assignment to completion
• Strong organizational, multi-tasking, time management, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced, team environment with excellent attention to detail and quality standards
• Ability to accurately document account information and achieve high quality standards
• Systems experience including CARs, iTop, iRepo, Auto IMS, ICMP, Workflow or the equivalent
• Knowledge and understanding of risk and compliance
• Ability to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Intermediate Microsoft Office skills
• Flexibility and the abilityto embrace change with enthusiasm
• Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers​

Job Expectations:

• Must work on-site at the location posted
• Must be able to attend full duration of required training period
• This position offers a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours asneeded
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship
• Successful completion of Wells Fargo’s notary and affiant training course may be expected

Position Location:

• 6051/6061 N State Hwy 161 – Irving, Texas 75038
• New site location: 401 W Las Colinas Blvd – Irving, Texas 75039. Move expected within 2025, additional details will be provided

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:
• Participatein initiatives and identify opportunities for technology operations
• Evaluatebasic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholderso Serve as the initial contact for IT issues via phone, chat, other channels or ticketing system.
o Take full ownership of reported issues through resolution or appropriate escalation.
o Maintain accountability for follow-ups and ensure timely communication with end users.o Troubleshoot and support across multiple platforms including:
o Windows OS
o iOS and Android mobile devices
o Virtual Desktop Infrastructure (VDI)
o Credential administration (Active Directory, MFA, etc.)
o VPN and remote access technologies
o MS Products
•Business-CentricSupport:o Identify and suggest opportunities for self-service, automation, and process improvements.
o Share knowledge and best practices with peers to foster a culture of learning and excellence.o Represent IT with professionalism and a proactive mindset in all interactions.

Required Qualifications:
• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1 + years of experience in enterprise IT environments and ticketing systems (e.g., ServiceNow)
• 1 + years of experience in FinancialServices/Banking

Desired Qualifications:
• Strong troubleshooting skills across desktop, mobile, and remote access technologies.
• Excellentcommunication and interpersonal skills.
• Proven ability to work independently and collaboratively in a fast-paced environment.
• Passion for delivering high-quality support and driving team success.

Job Expectations:
• Telecommutingis not an option for this position
• This position offers a hybrid work schedule
• Relocationassistance in not available for this position
• This position is not eligible for visa sponsorship
• Ability to work outside normal business hours 24/7 Call Center

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives including those that are cross functional with broad impact and act as key participant in large scale planning for Transactions and Processing
• Review and analyze complex multi-faceted, larger scale or longer-term business, operational, or technical challenges that require in-depth valuation of multiple factors including intangibles or unprecedented factors
• Make decisions in complex and multi faceted situations requiring solid understanding of the function, policies, procedures and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
• Review, approve and issue quotes and applications on less complex loan requests
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals, may lead projects, teams or serve as a peer mentor

Required Qualifications:

• 5+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 + Years Leadership Experience in a team leader or management capacity.
• Commercial Real Estate Operations experience.
• Documentation and closing experience.
• Experience with Risk/control framework.
• Experience managing a pipeline of work.
• Proficient with Microsoft office applications.
• Project management professional or Six Sigma background.

Job Expectations:

• This position currently offers a hybrid work schedule of three (3) days in office and two (2) days from home (8AM to 5PM or 8:30AM to 5:30PM).
• Office locations:600 S 4th St,MINNEAPOLIS, MN 55415, 1525W W T Harris Blvd, Charlotte, NC 28262or 2800S Price Rd,CHANDLER, AZ 85286.
• Ability to work additional hours as needed.
• Relocation assistance is not available for this position.
• Visa Sponsorship not available for this position.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Be accountable for a complex portfolio of customers

• Share leadership role with managers to oversee a portfolio of accounts

• Identify opportunity for process improvements within the portfolio

• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio

• Verify compliance and report identified issues for resolution

• Make decisions on complex customer issues

• Partner with managers to resolve issues and provides status updates on implementations

• Develop expertise in the policies, procedures, and compliance requirements

• Handle complex customer issues which include escalation and resolution

• Lead team and serve as a subject matter expert for the department

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Key Responsibilities:
- Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and complex research requests.
- Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements.
- Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals.
- Support internal and external audits by providing documentation and responding to inquiries.

- Identify and implement process improvements to enhance operational efficiency and reduce risk.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Identify activities of the team to ensure conformity with established procedures

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 years of hands-on experience using LoanIQ

• Strong understanding of bilateral loan structures and servicing requirements.

• Proficiency in LoanIQ, workflow tools, Microsoft Office Suite, especially Excel.

• Excellent attention to detail, organizational, and problem-solving skills.

• Strong communication skills and ability to work collaboratively across teams.

• Familiarity with bilateral commercial loans

• Experience with workflow tools or automation platforms.

• Knowledge of regulatory requirements related to commercial lending (e.g., SOX, OCC guidelines).

Job Expectations:

• Ability to work a hybrid schedule

• Willingness to work on-site at stated locations

• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.