Senior Systems Operations Engineer jobs at Wells Fargo in United Kingdom, City Of London

In this role, you will:

• Be responsible for Situation Investigation and Problem Analysis, Feasibility Assessments, Business Case Development, Process and Service Improvement, Business Acceptance Testing, Business Change Deployment and Requirements Definition.

• Run discovery, elicitation and design workshops with stakeholders at varying levels to ensure problem statements are fully understood, that requirements are holistic and that they are documented to the highest standards).

• Define and document requirements and user stories using Jira as prescribed by the team and run appropriate meetings to validate the artefacts produced prior to signoff.

• Undertake gap analysis across a given operating model.

• Support Idea generation.

• Produce dashboards to monitor user story and testing progress as prescribed by the team.

• Document test scenarios and create tests packs.

• Display a high degree of stakeholder management and analysis.

• Support the project manager when required to do so.

• Identify, analyse and manage risks, issues and interdependencies, escalating as necessary and ensure project tasks are completed according to established timelines.

• Build relationships and influence Internal and external stakeholders to help navigate Wells Fargo move towards the it future state in line with the firm strategy and business objectives.

• Collaborate with Technology and Operations teams to deliver optimal solutions.

• Maintain up to date working knowledge of the industry and ensure that the organization’s interests are considered.

Required Qualifications and Skills:

• Experience working within financial services specialising in Capital Markets.

• Be familiar with both the Systems Development Life Cycle (SDLC) and the broader Business Change Life Cycle (BCLC).

• Experience of Investment Operations and the trade Lifecycle demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Exceptional communication and relationship building skills at all levels of the organization.

• Resilient, organised with a high degree of attention to detail.

• Excellent documentation skills ensuring traceability of the delivery back to requirements.

• Experience documenting testing strategies, coordinating testing efforts across multiple platforms and business functions, capturing and documenting UAT results, creation of test scripts and managing and communicating progress.

• Ability to identify the root cause of problems and propose solutions resulting in clear options and recommendations that can be considered to address the issues identified.

• Experience working within both waterfall and agile methods of project delivery.

• Aptitude to structure multiple tasks and work in an organized manner under pressure and time constraints.

• Flexibility to manage multiple distinct work streams simultaneously.

• Fluent in the following applications: All MS Office Application and Agile Enterprise Jira, and Confluence.

• Qualifications in Business Analysis and Investment Operations will be considered preferable for this role.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

The ideal candidate will possess a comprehensive understanding of the development team's requirements to facilitate a seamless and effective delivery process. Additionally, this role offers the opportunity to participate in designing and constructing solutions using Xceptor.

In this role, you will:

• Collaborate with stakeholders to understand business processes, pain points, and automation opportunities.

• Conduct workshops, interviews and surveys to elicit functional and non-functional requirements.

• Document workflows, data sources, and integration points relevant to low-code / no-code platforms.

• Translate business requirements into platform-specific configurations, templates, and reusable components.

• Work closely with platform administrators to ensure governance, scalability and compliance.

• Serve as the liaison between business units and development teams.

• Create clear and concise documentation, including user stories, process maps, and acceptance criteria.

• Present findings to both technical and non-technical audiences.

• Support testing and validation of solutions to ensure alignment with business goals.

• Monitor performance and adoption of deployed solutions, recommending improvements where necessary.

• Maintain a feedback loop to continuously refine requirements and enhance platform usability.

Required Qualifications:

• Proven experience as a Business Analyst, ideally in digital transformation or automation projects.

• Familiarity with low-code / no-code platforms, ideally Xceptor version 4.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and stakeholder management abilities.

• Understanding of data modelling, process mapping, and user experience principles.

• Experience with Agile or iterative development methodologies.

• Ability to identify risk and reduce / manage accordingly, escalating where necessary.

• Growth mindset.

• A good understanding of client / customer service.

Desired Qualifications:

• Certification in Business Analysis.

• Intermediate SQL experience.

• Exposure to citizen development programs or enterprise automation initiatives.

• Knowledge of APIs, databases and integration concepts.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

If you possess a strong grasp of regulatory functions and compliance requirements, this opportunity could be ideal for you. Join us now and become part of a dynamic team committed to operational excellence.

In this role, you will:

• Assist with the design and production of robust daily, weekly monthly reporting to ensure compliance with the core regulatory requirements.

• Assist with monitoring of established regulatory controls and any applicable reporting threshold changes.

• Review, analysis and impact assessment across applicable EMEA regulations to ensure completeness.

• Documentation and capture of all regulatory processes and controls within RACT.

• Visibility of front-to-back regulatory processes & reporting mechanisms in order to provide effective challenge and review.

• Continuously reviewing the control environment for gaps or issues.

• Assist with the Quarterly review and preparation of the group’s procedures and any related sign off checklists.

• Keep up to date with Regulatory developments.

• Collaborating globally to ensure alignment of procedures and processes.

Required Qualifications:

• Experience in Institutional Investment Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Experience with EMEA regulatory requirements and reporting rules (MiFID II experience desirable).

• An understanding of the current regulatory environment (EMIR, MIFID, SFTR etc) and how that impacts the business/operations.

• Work experience in the financial sector, ideally in a regulatory focused role.

• Highly developed analytical skills.

• Strong resilience, with the ability to pursue items or required change.

• Strong attention to detail and embraces a ‘Right First Time’ mentality.

• Able to communicate in a clear and concise manner and share information/new ideas with other team members.

• Proficient with Microsoft Excel and other Microsoft Office products.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

The Operations Associate is seen as a subject matter expert and therefore will need to be able to perform all operational activities in ABL and treasury operations activities in IF/CF. The role is accountable for reviewing existing processes, seeking automation and simplification initiatives, leveraging Global Operations expertise available. The post-holder will be able to utilize available data & metrics to drive change/efficiency and be accountable to deliver with minimal supervision on small to medium projects, working to set timelines and ensuring appropriate progress reporting and escalation communication.

The Operations Associate will play a key role within the Operations function and be able to make key decisions (within their remit), resolve queries from the front line, build longstanding relationships, communicate and influence across the EMEA organization (Risk, Commercial, Controllership & IT) as well as being the key point of contact for audits and business process mapping activities.

(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)

In this role, you will:

• Ensure ABL client advances are made each day within cut off times and monitoring ABL client cash balances using external bank platforms.
• Use WF systems and SWIFT messaging to control and collect client cash so that it can be posted to client loans.
• Have the ability to perform all IF/CF funding, forecasting, customer bank account management activities and administration of user access to external bank accounts for clients and team members.
• Ensure timely resolution of bank reconciliation items.
• Be seen as subject matter expert being able to resolve queries from front line partners or external banking partners.
• Be the main point of contact for internal & external audits, control testing by internal stakeholders, and Business Process Mapping activities.
• Raise concerns, improvement ideas, establish clear actions & follow ups.
• Identify training and process improvement needs to further enhance the internal and/or external customer experience ensuring accurate & timely processing and query resolution. Escalating internally & cross functionally as and when required.
• Identify and drive process simplification.
• Ensure processes are executed and maintained in line with regulatory and WF standards at all times and ensure that records are maintained to the highest standard.
• Maintain and ensure adherence to Standard Operating Procedures and Business Continuity Planning to ensure that procedures are updated to reflect operating practices.
• Work with other departments, including Commercial, Risk and Controllership to maintain and improve awareness and understanding of the Operations requirements.

Required Qualifications:

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Attention to detail, problem solving attitude, strong organisational skills, improvement mind set, proactive in identifying improvement & efficiency opportunities.
• Knowledge of Treasury processes would be beneficial, but not essential.
• Ability to work under time pressure.
• Ability to work independently and as a wider Team Member with minimal supervision.
• Ability to make decisions within the agreed boundaries with minimal supervision and communicate effectively with internal and external customers – a strong team player.
• Able to display a positive attitude and flexible approach to assigned tasks with a desire to learn and grow within the organisation.
• The ability to establish strong partnerships at all levels and the ability to influence key stakeholdersinternally/externally.
• Strong knowledge of MS Excel including ability to create pivot tables to manage and analyze data is essential.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Complete all daily cash nostro real-time monitoring for settlement status & liquidity blockages per documented procedure & task checklists (monitoring inbound & outbound flows).

• Advise MCT desk of total amount of outgoing currency required & therefore the funding position daily.

• Assist MCT in ensuring nostro EOD balances are within agreed thresholds Liaise with relevant Ops teams and MCT in regard to unsettled high value payments.

• Provide any required advance notification for specific settlements above agreed thresholds to MCT desk as per agreed Liquidity management RACIs.

• Monitor account systems and advise MCT desks of any shortfall.

• Execute funding requests from various EMEA Ops teams or MCT desk to move funds across nostros /CSD cash accounts in order to ensure underlying LOB transactions are settled on time.

• Own & complete daily cash forecasting activities for the various businesses.

• Act on requests in regard to flattening any excess funding positions as per MCT requests.

• Execute on various specific Cash management team tasks in regard to the type of business cash being monitored , e.g. for the FX business the team will create & send EOD confirmation if Reg W account need to be funded.

• Provide daily files with T+1 Cash Flow deals to Treasury for the relevant EMEA entities, aligned to agreed thresholds for the various legal entities.

• Complete required team owned MIS, including monthly FX Risk Packs for required ALCO meetings.

• Complete any other recurring or ad-hoc reporting requests as advised by manager or delegate.

• Carry out proactive checks to ensure monitoring systems have updated accordingly.

• Partner with MCT & Network management in regard to creation of new Nostro Accounts request to EFIA tool for the EMEA entities being supported.

• Act as a risk champion, ensure you are meeting all risk expectations of the company including adhering to the Risk management framework, policy & procedures, ensuring emerging & actual risk incidents are flagged to the relevant teams within EMEA Ops & also the BCM group in a timely fashion.

• Support your team in manager in regard to any process or control reviews carried out by any of the reviewing teams including Internal Audit, EBCE , IT&V.

• Drive a culture of continuous process improvement .

• Work with your manager in regard to any change initiatives /projects as requested.

Required Qualifications:

• Ideally experience in a Cash management Operations role in another Financial institution.

• Fast learner, strong communication skills and attention to detail.

• Strong incident escalation capability.

• Strong IT & data collation skills, especially Excel, Word, PowerPoint etc.

• Organized with good time management skills Strong prioritization skills.

• Ability to handle multiple priorities and perform well under pressure.

• Experience of dealing with a variety of internal partners, providing examples of where collaboration assisted with resolving issues.

• Good understanding of International business including Investment banking & also Lending /commercial banking products and payments.

• Ability to work under pressure.

• Able to work in a small team environment and work as a team.

• Self-motivation and flexibility required to recognize the need to step up to assist colleagues and manager when required.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables.

• Provide subject matter expertise on due diligence documentation requirements and data sources.

• Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs.

• Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives.

• Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables.

• Compile and evaluate report results and escalate when necessary

• Resolve moderately complex issues and lead team to meet functional area process deliverables.

• Leverage solid understanding of the function, policies, procedures and compliance requirements.

• Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals.

Required Qualifications:

• Experience in Due Diligence, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Experience in Due Diligence, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Proven experience working within Client Onboarding, preferable as a Facilitator within the Rates & FX LOB.

• Experience in understanding legal documents required for onboarding clients.

• Technical understanding of transaction lifecycle in FX and Rates (Additional asset classes is a plus).

• Proven experience with external Institutional Client communications and interaction.

• Relevant experience within Client Onboarding for financial company.

• Relevant experience within a Compliance, AML/KYC or Operational risk team is preferred.

• Experience working in a demanding fast- paced financial institution, strong interpersonal skills and the ability to build and maintain strong relationships.

• Proven ability to work across global departments to build credibility and strong relationships.

• Experience compiling metrics, customer profiles and maintaining SLA’s preferred.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

(Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required)

In this role, you will:

• Communicate effectively with Commercial teams to support customer setups, ensuring adequate line of questioning to fully understand pipeline of work and specific requirements. Ongoing dialogue to take place to manage expectations and ensure clear visibility of progress.
• Share key work item details within team and wider business where appropriate to highlight any downstream impact.
• Create Vendor contractual documentation based on Commercial inputs and in conjunction with Legal, Risk and Pricing department requirements. Arrange cross-functional contract pre-approval prior to customer signing.
• Coordinate upon return, customer executed documents, ensuring internal processing and document distribution.
• Lead submission of Vendor Rates & Terms set up instructions in accordance to Commercial Team’s requirements and ensure timely & accurate setup by the Operations Team in the operating system, acting as primary point of contact for any query resolution.
• Create accurate English language Dealer Terms summary documents from the executed Vendor contractual documents & ensure storage in line with Records Information Management policy.
• Produce and distribute accurate monthly & ad hoc customer facing reporting within timelines. Establish reporting/formatting synergies across Commercial industries and implement where possible automated reports.
• Build expertise in, and act as key point of contact for customer setups.
• Take the lead in ensuring BCP processes are in place and tested with remediation actions complete.
• Proactively share and reach out for best practice across other CDF Operations teams globally to enhance the customer experience and automation, leveraging equivalent teams in the US and other regions.
• Perform system change UAT related to Business Support Operations processes.
• Act as key point of contact for any internal or external audit queries or testing.
• Develop working knowledge and undertake cross-training to support other Operations teams, providing cover during illness and holidays to maintain a strong customer experience.
• Support cross-functional training and best practice within the Operations Team.

Required Qualifications:

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong problem solving skills – proven record of owning and resolving problems. Ability to identify, define and scale the problem, understand root cause and recommend/implement corrective action and future control measures.
• Exceptional administrative skills and strong attention to detail – Ability to manage and organise multiple work streams simultaneously, maintaining an excellent degree of accuracy.
• Exceptional organisational skills – Effective time management in a fast-moving and demanding environment, planning ahead and working to tight deadlines, sharing any roadblocks or delays which can impact the customer or business performance. Ability to adapt in a changing and demanding environment.
• Experience of supporting projects, particularly in respect of process improvements and simplification. Demonstrate ability to work to a plan and provide regular progress updates.
• Highly self-motivated, competent of working independently, whilst retaining a committed ‘team’ attitude. Understanding effect of own deliverables on that of others and acting as required to prevent negative impact or delays.
• Strong communication and influencing skills in all mediums with the team & wider business – adapting content according to the audience. Develop relationships at all levels, work flexibly, share ideas and challenge self & others.
• Proven experience in a Financial Services (preferably banking) environment or experience of working in an Accounts or Inside Sales Commercial role with a strong customer focus.

Job Expectations:

• Strong ability to plan workload effectively, prioritising and achieving all deliverables within given timescales, identifying and escalating concerns at an early stage.
• Willingness and ability to work flexibly and support wider team where required.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.