Senior Systems Operations Engineer jobs at Wells Fargo in Singapore

In this role, you will:

Trade Floor & End-User Support:

• Provide expert-level, hands-on support for a diverse range of technology on the trading floor. This includes desktops (Windows),windows applications, market data terminals (e.g., Bloomberg, Refinitiv), voice systems, and turret phones.
• Take ownership of the full lifecycle of our technology infrastructure, including design, implementation, maintenance, and optimization. This covers physical and virtual servers, storage, networking, and data center operations.

Administration:

• Lead the administration, configuration, and troubleshooting of our Windows desktop and server environments. Ensure systems are secure, patched, and performing optimally for all users, especially traders.
• Spearhead and contribute to various infrastructure projects, from system upgrades and migrations to implementing new technologies. Manage vendor relationships and work with global teams to ensure successful project delivery.
• Act as a senior escalation point for complex technical issues, performing root cause analysis and implementing preventative measures. Maintain comprehensive and accurate documentation for all infrastructure designs, processes, and procedures
• Implement and manage monitoring tools to proactively identify and resolve potential issues before they impact business operations. Conduct regular preventative maintenance to ensure system resilience and high availability.

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Windows: Extensive experience with Windows Desktop and Server operating systems. Strong knowledge of Active Directory, Group Policy, and scripting (e.g., PowerShell).
• Trading Systems: Solid experience with trade floor infrastructure, including market data systems (Bloomberg, Refinitiv) and trading applications.
• Networking: A strong understanding of networking concepts (TCP/IP, DNS, DHCP) and the ability to troubleshoot network-related issues.
• Voice/Data: Experience with voice systems, including turret phones and voice recording systems common in financial institutions.

Desired Qualifications:

• 10 - 15 years of proven experience in technology infrastructure, with a significant portion in a banking or financial services environment.
• Adaptability: A demonstrated ability to be an "all-rounder" and handle a wide range of infrastructure tasks in a dynamic, high-pressure environment.
• Communication: Excellent written and verbal communication skills, with the ability to interact effectively with technical teams, traders, and senior management.
• Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve complex technical problems with minimal downtime.
• Compliance: An understanding of the regulatory and security requirements within the financial services sector is highly desirable.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Responsibilities

• Accountable for the preparation and accuracy of the daily or monthly Treasury forecasting needs for the APAC Channel Finance legal entities.
• Processing manual outbound payments to customers in the required currency, ensuring high degree of accuracy, in a timely manner and in compliance with all business policies and procedures
• Ensuringdirect debitinbound payments are correctly allocated to the customers facility in a timely manner and in compliance with all business policies and procedures
• Interface and communicate with the partner banks to resolve issues, or inquiry, or cooperate with banks regarding Nostro account updates and other matters.
• Timely escalation of any issues or concerns directly to APAC Cash Desk Manager
• Collaborating with team, including but not limited to the Operations team to work through and resolve any issues. The expectation is that you take ownership to resolve those that are assigned to you, providing regular updates until successfully resolved
• To complete reconciliation and reporting as required
• Provide support and guidance to junior team members, to help build their knowledge and experience within the APAC Cash Desk Team
• To provide back up support to other team members where required, including but not limited to cash forecasting, revision and updating of any procedures relating to cash desk
• Be responsible for reviewing current risk and controls within current processes to ensure they are effective and identify areas for improvement that are communicated effectively to the Cash Desk Manager. To take responsibility and ownership to implement the required changes
• Work with the Cash Desk Management team to support the development and implementation of all projects, including but not limited to testing of internal and external systems as required

Required Qualifications:

• 6+ months of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least4years’ experience gained in a banking environment or equivalent, with operational cash handling, accounts payable/receivable execution and funds management
• Must be able to demonstrate knowledge & understanding of the Chinese &Singapore &Australian banking systems
• Understanding of other banking systems used globally is desirable
• Proficiency with Microsoft Office applications including Excel
• Fluent in English and Mandarin, both written and verbal
• Ability to work in a high functioning positive team environment
• Ability to work under pressure and to timelines, with minimal supervision
• Experience of working in a pan-Asia or global company would be beneficial
• Flexibility to work on a public holiday if it falls on weekday to support other locations with compensation (low frequency / rare)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in implementing network security policies across routers and firewalls
• Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
• Administer and support enterprise VoIP platforms and telephony infrastructure
• Ensure the continuous availability of all data network and voice services
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Deliver comprehensive and maintenance plans for change management review and approval
• Mentor and train network operations team in the installation, configuration, and maintenance
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence
• Weekend and after-hours support will be required
• Some international travel will be required

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• CCNA, CCNP, CCDP or CCIE is preferable
• Strong expertise in networking equipment and technologies, including switches, routers, firewalls, proxies, and VPN gateways
• In-depth knowledge of network protocols, OSPF, BGP, VLAN, WLAN, SD-WAN, IPSec, MacSec and 802.1x
• Proven experience with VoIP platforms and enterprise voice systems, especially CUCM, Ribbon SBC, Verint Verba recording systems, Verizon Virtual Contact Center, and Speakerbus Turret
• Experience in voice recording systems and compliance solutions for financial or regulated environments
• Familiarity with cloud-based voice systems and SIP trunking
• Working knowledge of network automation tools and scripting languages
• Experience with some form of ticketing system (ServiceNow)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Perform regular system maintenance including patching, upgrades, and performance tuning
• Automate routine system administration tasks using PowerShell, Bash, or Ansible
• Collaborate with application, network, and security teams to support infrastructure needs
• Monitor systems using enterprise tools and respond to alerts and incidents

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong hands-on experience with Windows Server (2016/2019/2022) and Red Hat Enterprise Linux (RHEL 7/8/9) in production environments
• Experience with enterprise storage systems, particularly NetApp NAS
• Familiarity with Microsoft DFS configuration and troubleshooting
• Experience supporting Connect:Direct (NDM) and AXST in enterprise environments
• Experience with virtualization platforms (e.g., VMware, Hyper-V)
• Exposure to cloud technologies (AWS, Azure, or GCP) and hybrid IT environments
• Proficiency in scripting and automation (e.g., PowerShell, Bash, Ansible)
• Experience with OpenText RightFax
• Experience with some form of ticketing system (ServiceNow)
• Experience with backup and recovery strategies and tools
• Strong troubleshooting and problem-solving skills

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide production support front office strategic risk systems
• Be responsible for the troubleshooting complex system and/or application issues and the deployment of code within a controlled change-management environment.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with a highly qualified global team in follow the sun model.
• Work directly with Traders / Sales / MO clients to build trusted relationship and provide timely technical/functional support
• Build automation and processes that reduce the impact of mistakes and eliminate recurring incidents

Required Qualifications:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with observability toolsets commonly used in the financial services technology industry.
• An understanding of the ITIL® framework and processes for Incident, Problem, Change management.
• An understanding of the regulatory, and professional standards for financial services technology.
• Experience in supporting trading applications (Electronic Trading, Pricing, Booking, Risk) running on Linux, Windows or Cloud platforms and proficiency navigating those environments.

Desired Qualifications:

• Sound knowledge of investment banking front to back workflow and financial products in Forex, Fixed Income, Equity and Derivatives product.
• Excellent knowledge of scripting languages (Python, Shell, Perl) and SQL skills with relational database or Mongo DB
• Experience with various CI/CD and monitoring tools such as ITRS Geneos, Splunk, JIRA, Jenkins, Ansible etc.
• Knowledge in messaging middleware and market data system
• Previous experiences in a high-paced, demanding trading floor environment. Excellent communication and interpersonal skills to effective collaboration with trading desk and business partners.

Job Expectations:

• Flexible to work over weekends and evening time for changes and meetings.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Support the Regional Business Strategy

• Support the strategic planning process for sales – collate feedback, synthesize messages, build plans, analyze 3rd party sources (e.g. Coalition data)
• Support tracking of business performance, developing appropriate risk and performance reporting based on stakeholder feedback

Providing Regional Project Expertise

• Support APAC sales and client related projects
• Support franchise review and client segmentation exercises
• Provide business requirements analyses
• Support business, simplification and regulatory change programs
• Create, maintain and communicate project plans to regional and global stakeholders
• Manage New Products processes
• Feed into business system / process change priority logs
• Participate in resource prioritization discussions, proactively representing the region / product
• Identify inefficiencies across the Front-to-Back (“FTB”) and work with the relevant stakeholders to achieve them

Support Front-To-Back Oversight

• Own and drive to closure the resolution of production issues in the FTB
• Be an active member of regional / local committees / forums
• Scrutinize direct and attributed costs, driving cost cuts where possible
• Review Travel, Client and Gift expenses, ensuring alignment with Global and Regional Policies
• Assist in the development and implementation of regional policies and procedures
• Establish and maintain communication channels between the business and the logistics & control functions
• Understand, champion and foster a robust compliance environment
• Monitor and enforce process best practice within the Front Office
• Help produce and maintain business process and control mappings
• Provide product and process subject matter expertise in risk and control assessments

Running Business AdministrationProcesses

• Serve as a proxy for the Markets APAC Sales COO as and when required
• Maintain Business Continuity Plans and serve as the business BCP coordinator for the sales teams
• Oversee and maintain floor plans and coordinate changes when necessary
• Own select approval processes (i.e. floor, system and Market Data access)
• Produce presentations and run the production of regular business updates
• Produce Management Information as and when required

Exhibiting and Promoting Key Behaviours

• Provide credible challenge where required
• Put integrity first
• Collaborate with all stakeholders

Required Qualifications

• 4+ years of corporate & investment banking business management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Requirements

• 8+ years of working within or directly for a Markets business
• University degree with a post graduate degree or other professional designation being advantageous
• Intimate knowledge of FICC products and their execution channels
• Experience in trading, sales and structuring FTB processes and controls with exposure to APAC regulatory regimes
• Experience in running multiple concurrent projects and playing various roles within projects (data analyst, BA, PM etc.)
• Proficient multi-tasker with experience in managing multiple concurrent day-to-day activities and project deliverables
• Detail orientated, proactive problem solver with strong numerical, verbal and analytical skills
• Strong interpersonal and presentation skills
• Proficient in Microsoft Excel (VBA a plus) and PowerPoint

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.