Business Relationship Support Specialist - Client Service Officer Avp jobs at Wells Fargo in Singapore

The ideal candidate will be expected to:

• Directly support the desks in operating effectively, efficiently and responsibly
• Be involved in such topics as business planning, new products and licenses, system upgrades / enhancements, regulatory reforms, audits, remediations, expense management, process and control risk assessments etc
• Proactively establish and develop relationships with key stakeholders globally across the businesses, COO teams and functional partners to effectively perform the role

Responsibilities:

• Analyze market and internal data to support desks in compiling opportunity analyses/business cases
• Understand the dimensions of the global product strategies and the roles/relationships of the local desks in those strategies
• Track and drive the portfolio of business initiatives, ranging from new products to audits
• Identify business KPIs, agree them with business stakeholders and track and report on them
• Deep dive issues/incidents and challenge support partners in their activities and develop action plans
• Identify and implement operating and cost efficiencies across the Front-To-Back (“FTB”)
• Develop procedures for the desks (adhering to firm wide standards) and run regular review routines to ensure they remain up to date
• Serve as a subject matter expert on business booking models/activities and link those models/activities to controls, processes, intercompany agreements, licenses, financials
• Build and maintain strong relationships with the businesses, COOs and functions to stay on top of personnel, regulatory, system, tooling changes
• Know and understand the regulatory requirements associated with the footprint of the businesses and connection between those requirements and the controls/processes run within the team/business
• Drive the evolution of the support model for the desks and ensure their requirements are continually met
• Drive the development of offshore capabilities, partnering with the global lead in the US to ensure control/process migrations are done thoughtfully and with clear accountability
• Develop and maintain Business Continuity Plans for the desks
• Support reporting obligations – management, entity, regulatory
• Run BAU routines to support the business and COO team

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• More than 10 years of experience working within an investment Bank
• Deep understanding of markets, including products, services, clients and regulatory environments
• Experience in having direct accountability to a business line
• Experience in Sales FTB processes and controls and regulatory environments
• Experience in running multiple concurrent projects and playing various roles within them (data analyst, BA, PM etc.)
• Experience in working with senior executives requiring high quality work but under time pressure
• Experience in dealing with complex problems that require multiple global stakeholders to solve
• Experience in dealing with complex data sets and translating the data into information/key messages

Skillsets:

• Meticulous attention to detail whilst able to present information at the intended audience’s level
• Self-starter who is solution orientated and constantly acts on opportunities for continuous improvement
• Builds trust and operates with discretion and integrity
• Scrutinizes the first answer, evaluates alternatives, considers perspectives and tests assumptions
• Exceptional organizational and project management skills
• Strong interpersonal and communication skills
• Ability to influence/negotiate and build consensus with stakeholders across all levels
• Ability to run multiple concurrent tasks whilst playing varying roles in their execution
• Ability to quickly understand and synthesize complex information sets and identify themes/connections
• Ability to work independently and as part of a team
• Expert skills in MS Excel, PowerPoint, SharePoint and Visio

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide production support front office strategic risk systems
• Be responsible for the troubleshooting complex system and/or application issues and the deployment of code within a controlled change-management environment.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with a highly qualified global team in follow the sun model.
• Work directly with Traders / Sales / MO clients to build trusted relationship and provide timely technical/functional support
• Build automation and processes that reduce the impact of mistakes and eliminate recurring incidents

Required Qualifications:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with observability toolsets commonly used in the financial services technology industry.
• An understanding of the ITIL® framework and processes for Incident, Problem, Change management.
• An understanding of the regulatory, and professional standards for financial services technology.
• Experience in supporting trading applications (Electronic Trading, Pricing, Booking, Risk) running on Linux, Windows or Cloud platforms and proficiency navigating those environments.

Desired Qualifications:

• Sound knowledge of investment banking front to back workflow and financial products in Forex, Fixed Income, Equity and Derivatives product.
• Excellent knowledge of scripting languages (Python, Shell, Perl) and SQL skills with relational database or Mongo DB
• Experience with various CI/CD and monitoring tools such as ITRS Geneos, Splunk, JIRA, Jenkins, Ansible etc.
• Knowledge in messaging middleware and market data system
• Previous experiences in a high-paced, demanding trading floor environment. Excellent communication and interpersonal skills to effective collaboration with trading desk and business partners.

Job Expectations:

• Flexible to work over weekends and evening time for changes and meetings.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Responsible for covering institutional clients for Credit products with a focus on APAC clients.
• Execute the coverage strategic plan set by management team to grow the APAC credit sales business in medium and long term
• Deliver financial results and market share of our client franchise
• Develop and grow the current client base, develop strong partnership with our clients
• ​​​​​​​Proactively identify client opportunities for the current platform, provide feedback on customer demand and make recommendations to drive product innovation
• Develop and maintain strong working relationships with internal trading desks, as well as multiple internal partners, including Regional Management, Risk, Compliance, Products, and the Global Macro Sales and trading team.
• Operate with high diligence according to the internal risk and control framework

Required Qualifications:

• 7+ years of Securities Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University Degree or advanced qualifications and equivalent experience
• Minimum 6 years of experience in an Institutional Sales role or a client servicing role, preferably in Credit/FICC products
• Good knowledge of Credit markets products and solutions including understanding of electronic distribution platforms
• Network of institutional clients across APAC region
• Strong sense of urgency and commitment as well as a strong business sense with a strategic and tactical orientation.
• Good understanding of technological, risk and regulatory trends impacting Credit/FICC businesses
• Ability to analyze data and use for decision-making and managing initiatives.
  Highest level of integrity and good judgement and ability to maintain confidentiality.
• Strong commercial judgement, excellent communication and influencing skills.
• Fluency in English, with additional regional languages being an added advantage
• Comfortable working in a matrix organizational environment and partnership skills.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Support the Regional Business Strategy

• Support the strategic planning process for sales – collate feedback, synthesize messages, build plans, analyze 3rd party sources (e.g. Coalition data)
• Support tracking of business performance, developing appropriate risk and performance reporting based on stakeholder feedback

Providing Regional Project Expertise

• Support APAC sales and client related projects
• Support franchise review and client segmentation exercises
• Provide business requirements analyses
• Support business, simplification and regulatory change programs
• Create, maintain and communicate project plans to regional and global stakeholders
• Manage New Products processes
• Feed into business system / process change priority logs
• Participate in resource prioritization discussions, proactively representing the region / product
• Identify inefficiencies across the Front-to-Back (“FTB”) and work with the relevant stakeholders to achieve them

Support Front-To-Back Oversight

• Own and drive to closure the resolution of production issues in the FTB
• Be an active member of regional / local committees / forums
• Scrutinize direct and attributed costs, driving cost cuts where possible
• Review Travel, Client and Gift expenses, ensuring alignment with Global and Regional Policies
• Assist in the development and implementation of regional policies and procedures
• Establish and maintain communication channels between the business and the logistics & control functions
• Understand, champion and foster a robust compliance environment
• Monitor and enforce process best practice within the Front Office
• Help produce and maintain business process and control mappings
• Provide product and process subject matter expertise in risk and control assessments

Running Business AdministrationProcesses

• Serve as a proxy for the Markets APAC Sales COO as and when required
• Maintain Business Continuity Plans and serve as the business BCP coordinator for the sales teams
• Oversee and maintain floor plans and coordinate changes when necessary
• Own select approval processes (i.e. floor, system and Market Data access)
• Produce presentations and run the production of regular business updates
• Produce Management Information as and when required

Exhibiting and Promoting Key Behaviours

• Provide credible challenge where required
• Put integrity first
• Collaborate with all stakeholders

Required Qualifications

• 4+ years of corporate & investment banking business management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Requirements

• 8+ years of working within or directly for a Markets business
• University degree with a post graduate degree or other professional designation being advantageous
• Intimate knowledge of FICC products and their execution channels
• Experience in trading, sales and structuring FTB processes and controls with exposure to APAC regulatory regimes
• Experience in running multiple concurrent projects and playing various roles within projects (data analyst, BA, PM etc.)
• Proficient multi-tasker with experience in managing multiple concurrent day-to-day activities and project deliverables
• Detail orientated, proactive problem solver with strong numerical, verbal and analytical skills
• Strong interpersonal and presentation skills
• Proficient in Microsoft Excel (VBA a plus) and PowerPoint

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Act as a Compliance Advisor for designated Enterprise Functions across APAC and EMEA, ensuring timely and risk-based support.
• Provide regulatory guidance on APAC-specific regimes primarily concerning Operations and Middle Office activities including, but not limited to, MAS, HKMA, SFC, and ASIC requirements.
• Monitor and interpret regulatory developments for relevant coverage areas internationally and assess their applicability and impact on business activities.
• Support the implementation of global and regional compliance policies and frameworks to ensure consistency and regulatory alignment.
• Review and challenge business practises, controls, and procedures to ensure compliance with applicable laws and regulatory expectations.
• Liase with Legal, Risk, and Operations teams to ensure a coordinated approach to regulatory compliance and issue management.
• Support internal reviews, audits, and regulatory examinations, preparing materials and participating in responses as required.
• Contribute to compliance risk assessments, monitoring activities, thematic reviews, and governance forums.
• Promote a culture of compliance and ethical conduct across the organisation, and mentor junior staff as appropriate.

Required Qualifications:

• 5+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Substantial experience in compliance or regulatory advisor roles within financial service, preferably with regional APAC coverage.
• Proven experience in the compliance and regulatory field within financial services and extensive working knowledge of Banking Operations activities, specifically technical expertise in Transaction Reporting.
• Strong understanding of applicable regulations and guidance with a focus on transaction reporting issued by MAS, HKMA, and other regional authorities.
• Familiarity with global regulatory frameworks (e.g., MiFID II, EMIR, Dodd-Frank, CASS) and the ability to operate in a cross-jurisdictional environment.
• Proven ability to analyse regulatory requirements and provide practical, solutions-oriented compliance advice.
• Strong interpersonal and communication skills, with the ability to influence stakeholders and build effective relationships.
• Excellent organisational skills and the ability to manage multiple priorities and meet tight deadlines.
• Strong understanding of the market and regulatory environment in which Wells Fargo operates.
• Good sense of judgement and absolute commitment to Wells Fargo transformation journey
• A team player that actively looks to partner with and support team members with workloads and challenges.

Desired Qualifications:

• Strong educational background ideally with a university degree and academic track record.
• Professional qualifications, certificates, and/or registrations relevant to Compliance/financial services.
• Corporate and Investment Banking experience, either in Compliance, Legal, Risk or the Business.

Job Expectations:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Compliance Strategy and Wells Fargo Policies, and Procedures.
• Embed a performance culture aligned to the Wells Fargo Values.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage a risk based financial crimes program covering primarily the financial crimes risks associated with correspondent banking and payment services (e.g. AML, Sanctions, Export Control, Fraud, ABC) for the Greater China market within the APAC region.

• Supervise the execution of onboarding and periodic due diligence work performed by a team of financial crimes consultants.

• Ensure due diligence documentation is comprehensive and line with Wells Fargo policy and expectations which includes the review and approval of complex customer risk summary due diligence memorandum.

• Proactively identify and escalate financial crimes risks which includes providing clear and concise presentations to senior regional and global stakeholders on the risks and recommended mitigating actions.

• Partner closely with business relationships managers to support ownership and management of financial crimes risk within the business.

• Call on Greater China financial institution customers as required to complete due diligence and escalation related tasks.

• Provide financial crimes though leadership to clients as requested by business relationship teams.

• Maintain awareness of key financial crimes developments in the markets you cover as well as regionally and globally.

• Partner with front office and key financial crimes stakeholders as needed, to support the execution of an effective financial crimes program.

Required Qualifications:

• 5+ years of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Fluent Mandarin Chinese speaker.

• 10+ years of Financial Crimes Risk Management (FCRM) experience.

• 8+ years conducting correspondent banking due diligence covering financial institutions in Greater China.

• Financial crimes related certifications (CAMS, CRCM, CFC etc.), strongly preferred.

• Demonstrated client facing experience with financial institutions in Greater China.

• Deep knowledge of financial crimes requirements and expectations in Greater China markets.

• Strong understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA), Sanctions, and Due Diligence compliance requirements as they pertain to correspondent banking.

• Deep knowledge of correspondent banking products and the payments industry.

• Ability to work effectively, as well as independently, in a team environment.

• Excellent interpersonal skills.

• Experience leading effective collaboration between front office staff and 2nd line of defense.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature

• Receive, log, batch, and distribute work

• File, photocopy, and answer phones

• Prepare and distribute incoming and outgoing mail

• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles

• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Investigates Payment related inquiries or services to clients (Financial Institutions) which includes sending SWIFT, FED WIRE and CHIPS messages, Return and Cancellation of payments, Hold funds in the General Ledger and re-effecting payments.

• Corrects and creates different payment message types (SWIFT, FED WIRE, CHIPS, Telex) used by the payment parties

• Team currently supports common pools – Unable to Apply, Debit Authorization, Amendment and Cancellation pool

• Amenable to work on US shift and local holidays

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.