Quality Assurance Administrator jobs at Wells Fargo in India, Hyderabad

In this role, you will:

• Provide quality control support
• Perform quality reviews and ensure control procedures are followed
• Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions
• Document quality issues and performance measures for management review
• Provide support to the business line staff in the areas of reporting and business documentation
• Evaluate the quality and accuracy of work being reviewed
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expertise
• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 6+ months of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Strong knowledge on financial statement spreading
• Strong knowledge on US GAAP accounting principles
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote teamwork and departmental effectiveness

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

In this role, you will:

• Perform highly complex activities related to creation, implementation, and documentation
• Use highly complex statistical theory to quantify, analyze and manage markets
• Forecast losses and compute capital requirements providing insights, regarding a wide array of business initiatives
• Utilize structured securities and provide expertise on theory and mathematics behind the data
• Manage market, credit, and operational risks to forecast losses and compute capital requirements
• Participate in the discussion related to analytical strategies, modeling and forecasting methods
• Identify structure to influence global assessments, inclusive of technical, audit and market perspectives
• Collaborate and consult with regulators, auditors and individuals that are technically oriented and have excellent communication skills

Required Qualifications:

• 4+ years of Quantitative Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science

Desired Qualifications:

• The Consumer Model Development Centre, within CDAI organization, is looking for an established and proven Senior Quantitative Analytics Specialist to join our team and help us solve challenging and interesting business problems through data exploration, advanced analytics and visualization. In this highly valued role, you will work on different areas like cross LOB models and/or Gen AI (good to have) within the Center of Excellence (COEs) with varied competencies, including Modeling, Monitoring, Deployment, and Analytic Quality Review.
• This role is highly visible across the Wells Fargo’s India and Philippines verticals and horizontal functions. Incumbent is expected to manage highly matrixed organizations with additional responsibility to grow the analytic practice serving various lines of business and support functions.
• Required to work individually or as part of a team on multiple data science projects and work closely with business partners across the organization.
• Provide analytical support for developing, evaluating, implementing, monitoring and executing models across business verticals.
• Establish a consistent and collaborative framework with the business and act as a primary point of contact in delivering the solutions.
• Review and validate models and help improve the performance of the model under the preview of the banking regulations.
• Work closely with technology teams to deploy the models to production.
• Prepare detailed documentations for projects for both internal and external that complies regulatory and internal audit requirements.

Job Expectations:

• Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science
• 4+ years of relevant hands-on experience in data science and advanced analytics.
• Must have hands on experience in Python, PySpark, SQL etc. Exposure to Google Cloud Platform (Vertex AI, Big Query, GCS) or equivalent in AWS, Azure etc.
• Demonstrated expertise in Generative AI, including large language models, Generative AI frameworks, and advanced NLP techniques which includes leading GenAI projects from conception to production. (Good to have)
• Expert knowledge on working on large datasets and present conclusions to key stakeholders.
• Excellent verbal, written, and interpersonal communication skills
• Expertise in prioritizing and manageprojects effectively
• Experience in building quick prototypes to check feasibility and value to business.
• Ability to deep dive and find root cause of the problems followed by developing solutions.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support in implementation of initiatives related to operations and Business Execution across multiple lines of business
• Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
• Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks
• Receive direction from supervisors
• Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business
• Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives

Required Qualifications:

• 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Develop a variety of system quality assurance testing initiatives for projects on software systems
• Complete systems testing and create systems quality assurance testing strategies
• Execute complex test plans and scripts to facilitate testing activities
• Document and verify resolution of software and specification defects
• Develop standards and procedures to determine release readiness and streamline testing process
• Provide guidance, lead, and prioritize testing activities for projects
• Work with teams to develop testing strategies and provide specific technical guidance on defects to developers
• Lead implementation of complex initiatives impacting one or more lines of business
• Understand and ensure compliance and risk management requirements are met
• Work with other stakeholders to implement key risk initiatives

Required Qualifications:

• 2+ years of Systems Quality Assurance and systems or application testing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance of less experienced staff and overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with the Strategy and Execution area
• Implement strategic plans and makes changes to the plan as necessary
• Perform complex administrative transactional and operational and customer support tasks
• Ensure that projects operate with maximum efficiency
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Provide leadership to the team for the purpose of attaining a common goal
• Interact with immediate team and external business partners on wide range of information
• Provide guidance and subject matter expertise to immediate Strategy and Execution team

Required Qualifications:

• 6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Participate in establishing guidelines and design of work
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates
• Maintain document library or repository and update tables in appropriate systems
• Review changes to business operations for potential impact to other operations and procedures
• Draft, edit and format basic to moderately complex technical manuals, projects or other technical documentation
• Create graphical technical presentations for others
• Understand Business Operations policies, procedures, and compliance requirements
• Assist others to resolve process gaps, providing input based on observations
• Research and translate technical information to users
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Partner with subject matter professionals to understand business needs as it relates to procedures.
• 6+ Years, Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, in Banking Domain
• Comprehensive understanding of business procedure writing and understanding of Change management methodology.
• Perform timely closure of change related activities on change records submitted.
• Review procedure source documents for each individual change and ensure procedures are complete, accurate, and clear based on the change.
• Communicate clearly through written communication the actions needed from change owners to resolve points that do not meet the policy requirements.
• Work closely with Business owners, control user roles (operational risk consultant, Compliance owners) on procedure accuracy.
• Strong verbal & written communication skill

Job Expectations:

• Flexible to work in any shift as per business requirements Current Shift 2:30PM IST to 11:30PM IST
• 1 day WFH and subject to change as per Business requirement
• Strong Microsoft Office skills (Excel, PowerPoint, Visio etc)
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Ability to work effectively, as well as independently, in a team environment
• Critical thinking skills
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issues
• Knowledge on JIRA application, Open Text and AppWorks, Strong Box.
• Other Content Management Systems
• Prior experience in Procedure Writing or preparing SOP’s.
• Good to have Reporting knowledge with Technical Skills.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking a Senior Business Execution Administrator for Rewards and Compensation administration.

In this role, you will:

• Support the operations of a specific business line
• Administer programs, projects, or processes specific to the business
• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
• Perform business operations that are administrative in nature
• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
• Provide subject matter knowledge and interpretation of procedures to key business partners
• Coordinate and monitor implementation and maintenance of processes, procedures, and policies
• Interact with immediate Strategy and Execution colleagues on operational initiatives
• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Preferably in a GCC or BFSI organization
• Analytical skills

Job Expectations:

• Experience into globalcompensation/incentive(bonus/commission) or reward administration
• Proficient in Excel, analytical skills etc.
• Perform HR Operations,compensation/incentiveadministration

• Shift timings: 1:30-10:30 pm IST

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.