Technology Business Systems Manager jobs at Wells Fargo in India, Bengaluru

About this role:

• Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Challenging Support Role in L1 & L2 / L3 involving Production Support and Deliversion, RCA on Recurring events, Automation, Solution Proposals along with BAU Support as per ITIL Framework Standards
• In this role
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Deliver Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications
• Responsible for Driving SRE Initiatives (Automation, Instrumentation, Resiliency, Reliability and Stability Improvement)
• Responsible for Executing Compliance Related Remediations, Challenging Application Releases from quality and risk standpoint, Understanding and Solutioning over recurring issues by RCA
• Responsible for Change & Release Management & Be a gate keeper for making sure no releases issues by efficient review
• Support the complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scaleapplications/systems/DBs/othertechnical products/services. Development of technical support strategies & plans; Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs. Performs complex migrations from development to production, upgrades, installations and/or configurations
• Problem Management identifying recurring/chronic issues & improvement areas & take initiative in implementing the innovative solution causing efficiency.
• Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / work arounds on time
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Additional Required Qualifications

• Core skills – 4+ years in with Production Support experience. Strong in 3 tier application Concepts, with Load balancing, Veritas Clustering, Site minder Authentication, MQ integration, BI Publisher Integration hands on.
• Experience with engineering automation solutions using shell, PowerShell, and Python scripting.
• Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring.
• Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices.
• Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage.
• Worked on Venafi Certificate Management System.
• Good business communication skills in English.
• Good understanding of different monitoring tools like AppDynamics, Splunk, SiteScope, APM.
• System Knowledge & Analysis.
• Problem solving & critical thinking
• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• experience in Workflows / Java / ETLs
• Strong SQL Knowledge (Preferably SQL Server / Oracle)
• Understanding of Openshift and Cloud platforms
• Exposure to any SRE Concepts and Tools especially Monitoring / Observability / Automation tools (ITRS, AppD, Grafana, Kafka, Ansible)

Desired Qualifications:

• Any ETL (Preferably and SSIS) or Reporting (Preferably SSRS) Tools
• Experience in any of the technologies viz- (Java application support), Web Servers (related to IIS / TOMCAT / Weblogic) and Windows Servers concepts would be added advantage
• Experience or exposure to Infrastructure concepts (Nodes, Clusters, Physical Access hardware)
• Flexible and adapt to new technologies as quick leader as per project demand
• Exposure and Hands on over Scripting (Python, Powershell, Perl or Korn), BI Tools (Tableau / Power BI )
• ITIL V3 / Architectural exposure (recommended)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years ofBusiness Execution, Implementation, or Strategic Planningexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience inBusiness Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bachelor’s degree in business administration, Information Technology, or a related field.
• experience in incident management, business operations, or consulting roles.
• Experience in preparing PowerBI dashboards
• Excellent communication and stakeholder management skills.
• Strong analytical, decision-making, and problem-solving abilities.
• Proficiency in incident management tools

Job Expectations:

• Develop, publish and manage PowerBI reporting for Incident Management.
• Supporting ad-hoc reporting requirements.
• Deliver detailed reports on incident trends, resolution timelines, and root cause analyses.
• Work closely with business leaders to align incident management efforts with organizational priorities.
• Utilize analytics and monitoring tools to assess incident trends and propose data-driven solutions.
• Oversee the business execution of incident management practices to ensure timely and effective resolution of incidents.
• Conduct impact assessments to evaluate how incidents affect business operations.
• Implement proactive measures to mitigate the risk of recurring incidents.
• Serve as the primary business liaison during incident escalations, providing clear and concise updates to leadership and stakeholders.
• Leverage Incident Management tools to manage incident lifecycles effectively.

Nigh shift rotational - 18:30 to 03:30 and 21:30 to 06:30

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop team of business systems consulting staff or technology systems analysts in providing technical solutions with moderate complexity and risk in the area technology business systems, and engage business and technical groups associated with the function
• Identify opportunities for process improvement and risk factors in key areas of technology risk including security, stability, and scalability
• Make decisions and resolve issues regarding technology or related policies that may impact multiple lines of business
• Interpret business requirements and provide in depth technical expertise and consultation to business and systems management
• Collaborate and consult with business and technical groups or management to ensure effective technical solutions are provided based on business requirements
• Interact directly with technology systems analysts for conducting evaluations of business requirements and recommend appropriate technological alternatives
• Manage allocation of people and financial resources for Technology Business Systems
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Technology Business Systems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Experience in IT Service Management, IT Operations, and enterprise service delivery.
• Hands-on experience with ServiceNow ITSM platform including module customization, scripting, and workflow design.
• Strong experience in SQL (MySQL, PostgreSQL, SQL Server) for data querying, optimization, and analytics.
• Expertise in Power BI for building data models, visualizations, and integrating ITSM metrics for executive reporting.
• Deep understanding of ITIL framework and its practical application in ITSM and ITOM environments.
• Experience with ServiceNow integrations including MID Server, Integration Hub, and scripting using JavaScript.
• Proven ability to lead cross-functional teams and manage large-scale ITSM projects in Agile/Scrum environments.
• Strong analytical, problem-solving, and communication skills.
• ServiceNow Certified Implementation Specialist (ITSM) or Certified Application Developer.
• Experience with additional ServiceNow modules such as ITOM, HRSD, or CSM.
• Familiarity with cloud platforms (AWS, Azure) and DevOps tools (Jenkins, Git).
• Exposure to GRC, CMDB, and automation frameworks within ServiceNow

Job Expectations:

• Design, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change Management, and Service Catalog to align with enterprise service delivery goals.
• Lead end-to-end ServiceNow ITSM implementations, ensuring alignment with ITIL best practices and organizational objectives.
• Architect and implement integrations between ServiceNow and external systems using REST/SOAP APIs, Python scripts, Power BI connectors, and PyCharm for development and debugging.
• Oversee SQL database operations including querying, optimization, and data migration to support reporting and analytics within ServiceNow and BI platforms.
• Drive the creation of interactive dashboards and reports in Power BI by integrating ServiceNow data and other sources to provide actionable insights.
• Collaborate with cross-functional teams including IT operations, business analysts, and developers to gather requirements and deliver scalable ITSM solutions.
• Conduct performance tuning, upgrades, and code reviews for ServiceNow instances to ensure optimal performance, security, and compliance.
• Provide technical leadership and mentorship to team members on ServiceNow, Python, SQL, Power BI, and PyCharm best practices.
• Ensure governance, risk management, and compliance (GRC) alignment in all ITSM processes and implementations.
• Manage service delivery KPIs, SLAs, and continual improvement initiatives across ITSM and ITOM domains.
• Lead and manage mid to large-sized teams (10–50 members) across multiple geographies, ensuring high performance, collaboration, and accountability.
• Foster a culture of innovation, continuous improvement, and customer-centric service delivery within the ITSM function.
• Provide strategic direction, coaching, and career development support to team members, enabling growth and skill enhancement.
• Drive resource planning, workload distribution, and performance management to meet project timelines and service delivery goals.
• Facilitate effective communication across teams and stakeholders, ensuring alignment on priorities, risks, and dependencies.
• Champion Agile and DevOps practices to improve delivery velocity and operational efficiency.
• Resolve conflicts, manage escalations, and ensure team morale and motivation are maintained during high-pressure situations.
• Represent the ITSM team in leadership forums, steering committees, and executive reviews.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in performing financial research, underwriting, and structuring of highly complex private banking as well as consumer and mortgage relationships within Commercial Banking Portfolio Management functional area
• Review and research business financial statements and tax returns that require an in-depth evaluation of multiple factors
• Resolve moderately complex issues and lead Commercial Banking Portfolio Management team, to meet project deliverables, while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Collaborate and consult with Commercial Banking Portfolio Management peers, colleagues, and mid level managers to resolve issues and achieve goals
• Lead projects and teams or serve as a mentor for less experienced individuals

Required Qualifications:

• 4+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• MBA Finance (mandatory)/CFA/ Chartered Accountants
• Experience in assessing credit worthiness of the borrowers based on qualitative and quantitative factors.
• Distinguishes between critical and irrelevant pieces of information. Gathers information from a variety of sources to reach a conclusion.
• Working Knowledge of Credit Products life cycle specially on commercial loan products.
• Ability to prepare internal memorandums while identifying and mitigating risk
• Strong knowledge of preparation and analysis of projected and proforma based financial statements.
• Strong knowledge on GAAP Accounting / International Financial Reporting Standards
• Sound knowledge of ratio analysis, cash flow, and trend analysis.
• Should have experience of financial spreading across all the industries.
• Ability to read & analyze financialstatements.
• Should be able to handle subjectivity in the financial analysis and substantiate with reasons.
• Excellent communication skills.
• Excellent knowledge of MS office application.
• Should be flexible to stretch as per business requirement.
• Able to multi-task to accomplish tasks effectively.
• Analytic skill.
• Attention to detail.
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship.
• Ability to recognize and escalate to management for any process breaches.
• Highly motivated with strong organizational.
• Flexibility to work in different shifts.
• Ability to succeed in a team environment.

Job Expectations:

• Responsible for performing financial analysis, calculating financial covenants, calculating yield, performing industry analysis, performing revenue analysis and preparing the financing memorandum
• Responsible for independently handling a variety of complex deals.
• Response independently to large and complex issues.
• Works under senior staff on more large and complex deals.
• Has comprehensive product and industry knowledge.
• Responsible for analyzing complex companies and industries, conducting credit analysis such as assigning credit rating for portfolios as well as underwriting, and providing reliable QC of junior team members’ work depending on requirement.
• Includes end to end responsibility of completing the request received from client includes financial spreading in credit analysis tool, analyzing financial statements, identification of trend and provide financial commentaries on cause and effect on identified trend as per business requirement.
• Responsible to complete Pro forma adjustments based on the projected financial information for assigning credit rating for underwriting requests.
• Responsible for Industry analysis, Internal and external risk factors of the borrower and more importantly a superior business writing and good communication skills.
• Should be able to analyze Company’s management and borrower/ guarantor’s strength & weaknesses.
• Responsible for assessing the repayment capacity of the highly leveraged Borrower’s.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Python , Prompt engineering , Machine learning
• 4+ Years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 2+ Years of experience in Windows or Linux Administration
• Change/problem/incidentmanagement experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• Experience with Agile / Kanban methodologies

Job Expectations:

• Having Knowledge on monitoring tools like ITRS , AppDynamics, SPLUNK , Grafana , Service Now Autosys/Control-M , AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Netcool uDeploy GitHub JIRA/Confluence
• History of implementation of efficiencies, resiliencies, automations and transformations
• He/She must have knowledge on AI tools like chatgpt , prompt engineering , Co-pilot
• Ai , Machine Learning, Prompt engineering are required

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Engineer needs to be having strong working experience in RedHat Linux and Windows OS environment., in order to manage system changes and technical support for Alvaraia/Verint Workforce Management, Nice Recording Solution, Nexidia Analytics Solution, and associated Contact Center application systems. They need a strong working knowledge of SQL Scripting and DB configuration and deployment. They should also be knowledgeable about SSL certificate management, and SSL handshake troubleshooting.- Working experience in RedHat Linux, Windows OS environment
- IBM WebSphere Application Server/Apache HTTP/Tomcat/IIS Administration
- SQL and Shell Scripting
- ServiceNow Incident and change management
- SSL certificate management in Web and Application server
- Any Cloud experience
- We use NDM, Autosys, Crystal Reports but it will be difficult to find someone with all technologies we use. We should be good with the above.
- Knowledge on Observability tools (Splunk, Thousand Eyes)

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

• Alvaraia/Verint Workforce Management, Nice Recording Solution, Nexidia Analytics Solution, and associated Contact Center application systems.
• SQL Scripting and DB configuration and deployment.
• CCaaS or Five9 is an added advantage.
• Cloud Certification

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Supervise entry to mid level roles in transactional or tactical less complex tasks and processes to ensure timely completion, quality and compliance
• Manage the implementation of procedures, controls, analytics and trend analysis to ensure identification, prevention execution, detection, investigation, recovery, government and internal reporting of financial crime activity
• Maintain awareness of financial crimes activity companywide and ensure all issues are proactively addressed, and escalated where necessary
• Ensure compliance with regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, and FACTA
• Identify opportunities for process improvement and risk control development in less complex functions
• Manage a risk based financial crimes program or functional area with low to moderate risk and complexity
• Lead implementation of multiple complex initiatives with low to moderate risk
• Make supervisory and tactical decisions and resolve issues related to team supervision, work allocation and daily operations under direction of functional area management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers
• Ensure coordination with team, line of business, other business units, Audit, and regulators on risk related topics
• Manage allocation of people and financial resources for Financial Crimes
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Anti -Money Laundering (AML) / Bank Secrecy Act (BSA) experience including strong knowledge and understanding of transaction monitoring.
• Experience leading a team responsible for conducting Financial Crimes/ AML / KYC related research, analyzing the results of the research, and summarizing the results of the research and analysis in a clear and concise manner.
• Proven and demonstrated leadership skills including relationship building, partnering and collaboration skills.
• Strong analytical skills with high attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to identify, cross-reference, and articulate ambiguous information and act accordingly.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to think strategically, implement, and deliver business objectives.
• Strong time management skills and ability to meet deadlines.
• Microsoft Office (Word, Excel, and Outlook) skills
• ACAMS/ICA certification

Job Expectations:

• Ability to work from the approved location in the job posting
• Ability to work overlap US time zone and flexible hours

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.