Quality Assurance Administrator - Call Monitoring jobs at Wells Fargo in India, Bengaluru

About this role:

Wells Fargo is seeking a Senior Business Execution Administrator. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.” ​

• The role requires a strong demonstration on technical, functional, and job-specific knowledge required. Accurately process high volumes of work, within established deadlines. Examines and delivers as per the required quality, following the laid down procedures and under guidance. Constructively challenge the usual approach to doing things, and find new and better ways to do the job.

In this role, you will:

• Support the operations of a specific business line
• Administer programs, projects, or processes specific to the business
• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
• Perform business operations that are administrative in nature
• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
• Provide subject matter knowledge and interpretation of procedures to key business partners
• Coordinate and monitor implementation and maintenance of processes, procedures, and policies
• Interact with immediate Strategy and Execution colleagues on operational initiatives
• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of total experience
• University degree in Business or related discipline
• 4+ years of relevant experience in Risk domain
• Key Risk Indicators (KRI) administration, reporting and analysis.
• Quality assurance design and execution across all programs
• Operational loss analysis and reporting
• Enhance and maintain desktop procedures.
• Credible challenge reporting and analysis for observations and recommendations
• Project Management
• Data Analytics and Insights using Power Bi, Alteryx, Advanced Excel/VBA/Macros, Python, SQL, Teradata, etc.

Job Expectations:

• Demonstrate technical, functional, and job-specific knowledge required.
• Constructively challenge the usual approach to doing things and find new and better ways to do the job.
• Excellent communication andrelationship/partnershipbuilding skills.
• Demonstrate a curiosity toward learning.
• Consistently meet or exceed commitments.
• Maintain high standards of performance.
• Go above and beyond what needs to be done without being told.
• Communicate clearly.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Establish, implement and maintain risk standards and programs to drive compliance with federal, state, agency, legal and regulatory and Corporate Policy requirements
• Oversee the Front Line's execution and challenges appropriately on compliance related decisions
• Provide oversight and monitoring of risk-based compliance programs
• Develop and oversee standards
• Provide subject matter expertise with comprehensive knowledge of business and functional area
• Provide compliance risk expertise and consulting for projects and initiatives with moderate risk for a business line or functional area
• Monitor reporting, escalation, and timely remediation of issues, deficiencies or regulatory matters regarding compliance risk management
• Provide direction to the business on developing corrective action plans and effectively managing regulatory change
• Provide compliance risk expertise
• Consult for projects and initiatives with moderate risk for a business line
• Identify and recommend opportunities for process improvement and risk control development
• Provide direction to the business on developing corrective action plans and effectively managing regulatory change
• Report findings and make recommendations to management appropriate committees
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Work with complex business units, rules and regulations on moderate risk compliance matters
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong attention to detail and commitment to high quality deliverables
• Fast learner with the ability to understand and apply complex compliance guidance
• Strong organizational and time management skills with the ability to manage multiple priorities
• Strong communicator with the ability to allow collaborate across teams and functions
• Critical thinking and problem-solving skills
• Experience or familiarity with compliance, controls, or risk preferred
• Ability to work independently while also contributing to team efforts

Job Expectations:

• Key responsibilities for Monitoring Activities

• Support the governance of compliance monitoring activities across the program
• Perform quality reviews of monitoring results and activities to ensure accuracy, consistency, and completeness
• Maintain and update monitoring documentation and procedures regularly
• Develop and deliver recurring and ad hoc monitoring reports for stakeholders and senior leadership
• Partner with compliance officers to understand risks tied to monitoring activities
• Assist in implementing guidance or changes to monitoring standards, templates, and procedures
• Execute monitoring activities at defined frequencies and aligned with documented monitoring plans
• Provide support to compliance officers and monitoring leads by collecting, reviewing, and organizing relevant information for assessments
• Ensure monitoring activities and outputs are timely, well documented, and audit ready
• Key responsibilities for GRC activities

• Team member is responsible for managing reporting across multiple lines of business within Corporate and Investment Banking (“CIB”) Compliance. This role requires a strong understanding of the Shared Risk Platform (“SHRP”) Compliance Program Policy, Regulatory Change Management Policy, and related procedures, also ensuring the accuracy and integrity of data within the SHRP system of record, particularly data associated with Major Requirement Evaluations, but also Regulatory Inventory. The Compliance Officer will also oversee reporting processes and coordinate with CIB Business-Aligned Compliance Officers (“BACOs”) to ensure timely updates and data maintenance.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in implementing network security policies across routers and firewalls
• Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
• Ensure the continuous availability of all data network services
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Deliver comprehensive and maintenance plans for change management review and approval
• Mentor and train network operations team in the installation, configuration, and maintenance
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with monitoring tools (e.g., Spectrum, Big Panada, ServieNow, or similar)
• Proficiency in scripting & reporting. (Python, Shell etc.)
• Hands-on experience with monitoring tools.
• Good understanding of network devices (routers, switches, firewalls, load balancers, DNS, etc.)
• Experience in alert tuning, event correlation and incident reduction techniques.
• Familiarity with APIs, webhooks and integrating monitoring systems with ticketing platforms.
• Strong problem-solving skills, attention to detail and the ability to work independently.

Job Expectations:

• Develop, implement, and maintain automation for high-volume network incidents and repetitive operational tasks.
• Analyze and optimize existing alerting logic to reduce false positives and improve signal-to-noise ratio.
• Create tools and dashboards to enhance visibility into network health and alert trends.
• Collaborate with engineers across regions to tune alert thresholds and prioritize automation efforts.
• Provide continuity in alert monitoring and automation support during US team unavailability.
• Identify gaps in existing monitoring and automation and proactively propose solutions.
• Document automation workflows, alert logic changes, and best practices to support team knowledge growth.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives including creation, implementation, documentation, validation, articulation, and defense of highly statistical theory

• Qualify monitor markets and forecast credit and operational risks

• Strategize short and long-term objectives, and provide analytical support for a wide array of business initiatives

• Utilize stochastic, structured securities, spread analysis, with the expertise in the theory and mathematics behind the analysis

• Review and assess models inclusive of technical, audit, and market perspectives

• Identify structure and scope of review

• Enable decision making for product and marketing with broad impact and act as key participant to develop and document analytical models

• Collaborate and consult with regulators and auditors

• Present results of analysis and strategies

Required Qualifications:

• 5+ years of Quantitative Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science

Desired Qualifications:

• Strong mathematical, statistical, analytical and computational skills

• Good knowledge of financial mathematics and financial models

• Good verbal, written, presentation and interpersonal communication skills

• Strong programing skills and use of software packages such as Python, C++

• Eagerness to contribute collaboratively on projects and discussions

Job Expectations:

• Performing an extensive set of tests (including model performance monitoring) to ensure that Front Office models are robust, consistent and well-behaved under current and distressed market conditions. These activities are formally part of the model development process and should not be confused with testing that is performed as part of the independent model validation process.

• Work with front office IT team and trading team to resolve issue related to the front office libraries used in the pricing.

• Writing code (Python, C++) and refactoring code and unit test cases for quant library. Maintaining proper documentation of all processes and keeping the code up to date.

• Compiling and presenting results in a document which will be submitted to model risk teams for review.

• Participating in the production of formal summary and analysis documentation and reporting.

• Actively participating and contributing in team discussions on project specific areas/assignments

• Answering ad-hoc questions from various stakeholders including US Front Office Quants, Risk, Model Governance etc. by populating templates or creating new reports/extracts as requested by stakeholders.

• A Master’s or PhD in a quantitative field such as math, statistics, engineering, physics, economics, computer sciences, etc

• 5 + years of experience in similar role with relevant skillset

• Computer programing skills (Python, VBA, C++)

• Writing documents using Microsoft Office tools, LaTeX or other word processing programs

• Ability to learn quickly and work collaboratively within a team in a dynamic and fast paced environment with multiple responsibilities but still following strict deadlines

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer queries
• Document quality issues and performance measures for management review
• Oversee a group of service monitors
• Provide information and assists in the feedback and formal education process of other staff
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expertise
• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Document test cases and risk research and create test plans
• Record test progress and results
• Identify and track issues throughout testing
• Perform manual and automated testing
• Consult with users providing advice and direction
• Develop standards and procedures to determine product quality and release readiness
• Drive innovation and streamline overall testing processes
• Research system features being tested
• Partner with Engineers to develop testing strategy
• Log, track and verify resolution of software and specification defects
• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
• Lead projects, teams or serve as a mentor for less experienced staff

Required Qualifications:

• 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s Degree
• Candidate can clearly demonstrate their implementation experience.
• Candidate can demonstrate that they have the capability to ramp up quickly without a lot of instruction, training, or hand-holding.
• Candidate can demonstrate that they possess a balance of technical skills with hands-on implementation experience
• Candidate can demonstrate that they have the soft skills to support a lack of detailed instruction or training.
• Iterative and Agile development methodology

Job Expectations:

• Excellent verbal, written, and interpersonal communication skills and the ability to work collaboratively both internally and externally.
• Broad and deep knowledge of test automation methodologies and frameworks across Engineering practices, IT infrastructures, platforms, tools, and technologies.
• Experienced on working micros services testing/api testing.
• Awareness in quality engineering practices like Code review, Secure coding practices, Code Quality, Code Coverage, CI/CD.
• Contribute to the overall improvement of software quality by participating in regression suite review periodically, continuous update new testing methodologies & process enhancements.
• Collaborate with cross-functional teams to ensure timely delivery of high-quality software products.
• Communicate test results and status to stakeholders in a clear and concise manner.
• Extensive technical skills and comprehensive knowledge and understanding of enterprise quality engineering transformation journey.
• Prior experience implementing test automation solutions in a dynamic, complex, and scaled environment.
• Experience in Banking domain - (2 yrs) (preferably Lending)
• Ability to quickly understand the business process and map the application functions
• Excellent analytical & interpersonal skills.
• Ability to work in a team.
• Ability to multi-task in a fast-paced environment.
• Should be effective communicator

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of systems quality assurance testing initiatives on software systems
• Act as key participant in planning for systems quality assurance
• Automate test procedures, cases, and research new tools, technologies, and processes to improve quality assurance
• Lead testing, development, and project teams to provide training, resolve escalated issues, assess testing needs, and recommend changes
• Provide guidance to team
• Lead implementation of complex projects and initiatives impacting one or more lines of business
• Work with leaders to define and establish processes, templates, and standards related to systems testing
• Interact with more experienced leaders to provide support and propel efforts for the business
• Recommend compliance and risk management requirements for supported area and implement key risk initiatives

Required Qualifications:

• 5+ years of Systems Quality Assurance experience and systems or application testing , or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Job Expectations:

• Analytic and excellent organizational skills
• Proactive and can work independently
• A good team player who can collaborate and work closely with multiple functional groups.
• Ability to multi-task and work under stringent timelines within a strong, high energy team environment.
• Ability to work in Agile environment
• Must have the ability to relate to both business and technical members of the team and possess excellent communication skills.
• Ability to work in a hybrid work schedule
• Ability to work during weekends as needed or scheduled
• Ability to work outside of regular business hours as needed or scheduled

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.