Associate Loan Servicing Representative jobs at Wells Fargo in India, Bengaluru

In this role, you will:

• Participate in low-risk initiatives within Risk Analytics
• Review process production, and model documentation in alignment with policy, analyzing trends in current population
• Receive direction from manager
• Exercise judgment within Risk Analytics while developing understanding of analytic models, policies, and procedures
• Provide monthly, quarterly, and annual reports to manager and experienced managers

Required Qualifications:

• 6+ months of Risk Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Join the Independent Quality Assurance (IQA) team within the Corporate Risk Reporting & Analysis (CRRA) group.
• Conduct report-level and dashboard testing in alignment with established quality assurance standards.
• Reconcile CRRA report outputs with authoritative data sources based on defined business requirements.
• Perform independent recalculations to validate the accuracy of reported information.
• Review report content to ensure compliance with quality control guidelines.
  Maintain effective communication with the reporting team to stay informed about report updates and changes.
• Deliver timely and comprehensive reporting of QA results to the reporting team.
• Contribute to low-risk initiatives within the Risk Analytics function.
• Review production processes and model documentation to ensure alignment with policy, and analyze trends within current data populations.
• Operate under the guidance of the manager while exercising sound judgment within Risk Analytics.
• Develop a working understanding of analytic models, policies, and procedures.
• Prepare and submit monthly, quarterly, and annual reports to the manager and senior leadership.
• 1–3 years of experience in Operational Risk, or equivalent demonstrated through a combination of professional experience, education, training, or military service.
• Proficiency in business intelligence and workflow tools such as Power BI, Tableau, and JIRA.
• Hands-on experience with SQL and Python for data analysis and automation.
• Strong technical aptitude with proven problem-solving capabilities.
• Excellent communication skills, high initiative, and strong interpersonal and collaboration abilities.
• Demonstrated critical thinking and analytical skills, with the ability to conduct reconciliation activities and effectively report findings.
• Results-oriented mindset with a commitment to delivering high-quality work.

Job Expectations:

• Should be in office for 3 days and for 8 hours.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support a variety of operational tasks for simple or routine securities
• Identify ways to improve the overall process
• Perform routine duties such as processing, reconciling transaction and research inquires
• Regularly receive direction from supervisor and escalate issues to more experienced roles
• Review less complex documents
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Security Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Line of Business, Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Minimum 5 years of LIQ proficiency or equivalent lending platforms.
• Minimum 5 years of training related expertise such as drafting training plans, conducting training courses, defining onboarding milestones etc.
• Minimum 5 years of supervising daily deliverables of the team and performing critical end-of-day check-out
• Exposure to and/or experience inSyndication/Participation,trades, and foreign loan originations
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Supervise entry to mid level roles in transactional or tactical less complex tasks and processes to ensure timely completion, quality and compliance
• Manage the implementation of procedures, controls, analytics and trend analysis to ensure identification, prevention execution, detection, investigation, recovery, government and internal reporting of financial crime activity
• Maintain awareness of financial crimes activity companywide and ensure all issues are proactively addressed, and escalated where necessary
• Ensure compliance with regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, and FACTA
• Identify opportunities for process improvement and risk control development in less complex functions
• Manage a risk based financial crimes program or functional area with low to moderate risk and complexity
• Lead implementation of multiple complex initiatives with low to moderate risk
• Make supervisory and tactical decisions and resolve issues related to team supervision, work allocation and daily operations under direction of functional area management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers
• Ensure coordination with team, line of business, other business units, Audit, and regulators on risk related topics
• Manage allocation of people and financial resources for Financial Crimes
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Anti -Money Laundering (AML) / Bank Secrecy Act (BSA) experience including strong knowledge and understanding of transaction monitoring.
• Experience leading a team responsible for conducting Financial Crimes/ AML / KYC related research, analyzing the results of the research, and summarizing the results of the research and analysis in a clear and concise manner.
• Proven and demonstrated leadership skills including relationship building, partnering and collaboration skills.
• Strong analytical skills with high attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to identify, cross-reference, and articulate ambiguous information and act accordingly.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to think strategically, implement, and deliver business objectives.
• Strong time management skills and ability to meet deadlines.
• Microsoft Office (Word, Excel, and Outlook) skills
• ACAMS/ICA certification

Job Expectations:

• Ability to work from the approved location in the job posting
• Ability to work overlap US time zone and flexible hours

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate should have good accounting Knowledge
• Good understanding of tasks like reconciliation, matching, trade settlement, Capital markets etc.
• Good problem solving and analytical skills and numerical skills
• Typing Skills / Good Communication (Read / Write / Speak)
• Desirable to have experience of interacting with US counterparts.
• 2 years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• Basic understanding of Securities market
• Understanding Trade life cycle
• Understands the capital markets and its financial products like Equities, Fixed income products and stock/equity, etc.
• Attention to detail and comprehension skills
• Commerce Graduate / MBA / higher degree in financial field.

Job Expectations:

• Is responsible for performing a variety of operational tasks for highly complex securities or cash related transactions or processes that require basic knowledge of unit functions and systems. Duties may include:
• Perform trades allocations for Money manager advisory accounts and ensure accurate maintenance on the systems by adhering to the agreed service levels.
• Good Understanding on financial products and severity of the process which involves dealing with highly sensitive accounts.
• Additional functions of receiving notifications on trade corrections from money manager and to perform swiftly with in guidelines.
• Handling escalated requests requiring clarification & research to provide an accurate resolution.
• Liaising with Money managers, Financial advisors & Traders regarding trades specific discrepancies.
• Interaction with Financial Advisors, Investment Managers, Business counterparts to gather process/product related information.
• Perform the above assigned tasks independently and seek assistance in a timely manner.

Working Hours: 6:30pm to 3:30am

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
• Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
• Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
• Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years Leadership experience

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Financial Services, Fraud, Investigations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Leadership experience

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Consult with the line of business and enterprise functions on financial reporting or information technology governance, and controls and oversight matters
• Identify compliance and risk management requirements for supported area
• Communicate and provide consultation regularly with stakeholders throughout the enterprise
• Implement, operate, and report results of certain elements of the company's policy, governance and oversight framework
• Support implementation of simple to moderate projects and initiatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Finance, Accounting, Analytics, Reporting or Business and Technology Audit experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Intermediate Microsoft Visio skills
• Ability to prioritize, meet deadlines, and achieve goals and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to take on a high level of responsibility, initiative, and accountability
• Communicate and provide consultation regularly with stakeholders throughout the enterprise
• Report results of certain elements of the company's policy, governance and oversight framework
• Support implementation of simple to moderate projects and initiatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Monitoring new and emerging internal control related guidance and issues and assist with facilitating group-wide training to interested and impacted stakeholders.
• Providing process and control support for projects and interfacing with external auditors, regulators and others on control related matters.
• Validating and challenging documentation of application control deficiencies, including issue description, root cause, unmitigated impact and corrective actions.
• Validating corrective actions and building relationships and collaborating with key stakeholders in the applicable line of business and IT functions related to assigned process areas.
• Assisting with projects impacting the team.

Job Expectations:

• Strong years of Finance, Accounting, Analytics, Reporting or Business and Technology Audit experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to successfully operate in a complex and matrixed environment
• Minimum one year in audit and/or SoX advisory/consulting service
• Any bachelor's degree or M.COM or A Master of Business Administration (MBA) or a Certified Public Accountant (CPA) Designation
• Practical experience with continuous processimprovement/re-engineeringof processes and results
• Strong critical thinking skills with ability to credibly challenge status quo
• Strong relationship management skills; ability to negotiate difficult positions without harming relationships
• Experience driving change in peer-size organizations; champion of change.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.