Principal Product Manager Payments jobs at Vimeo in United States, New York

What you will do:

• Lead product strategy: Create and execute a multi-year strategy for Vimeo's offerings for marketers, aligned with broader company strategy.
• Understand the customer: Conduct market research, user interviews, and surveys to understand the pain points and aspirations of marketers.
• Monitor performance: Track key product metrics and analyze user behavior to identify areas for improvement.
• Collaborate with cross-functional teams: Partner with marketing, sales, support, business intelligence, and other teams to define and measure success.

Skills and knowledge you should possess:

• Product management experience: 5+ years of PM experience in a B2B SaaS company, leading teams of engineers and designers in building impactful products.
• Strategic thinking: Experience building long-term vision and roadmaps based on user/business needs and complexity. Ability to balance near-term impact, long-term investment, and tech debt.
• Customer empathy: Understanding of the benefits and tradeoffs of using different feedback channels. Ability to apply tools such as personas or JTBD where needed.
• Data fluency: Ability to formulate business questions and collect relevant data to inform roadmap prioritization. Can define sensible metrics and articulate how project outcomes tie to those metrics.

Communication and influence: Ability to build support for initiatives with their immediate team, cross-org stakeholders, other PMs, and executives.

• • Experience building integration-oriented products, and working with API.
  • Experience with marketing technologies that deal with managing, distributing, and analyzing content ( e.g. DAM, CMS, Marketing Automation, CRM, Google Analytics, Ads manager, etc.)

What you’ll do:

• Support all Zuora or related financial system changes, inclusive of design documentation, implementation testing along with preparation of supporting testing documentation.
• Participate in technical discussions and define requirements for cross-functional projects that interface with billing
• Provide expertise in design, development and deployment in business process automation using custom Zuora workflows.
• Provide expertise in building custom reports for cross functional teams
• Perform Zuora system administration tasks
• Create process flow documentation and assistance with user training as needed.
• Partner with a data team to provide guidance on the Zuora objects and relationship for reporting purposes.
• Partner with developers to provide API guidance if needed.
• Partner closely with internal audit with any request for System controls
• Manage daily Zuora financial systems helpdesk tickets. Escalate close issues and leverage appropriate resources to ensure successful system performance.
• Troubleshoot and conduct root cause analysis of incidents and outages, remediations are implemented for future avoidance, including appropriate communications to business stakeholders.
• Support 3rd party financial applications as they interact with Zuora.
• Ensure operational excellence around process and procedures, maintain process documentation.
• Communicate with internal customers and senior management regularly on status, risks and emergent issues.
• Maintain superior levels of customer service to all company stakeholders.

Skills and knowledge you should possess:

• BS in one or more of the following: Computer Science, Engineering, Business, Accounting, or Finance
• 6+ Years of direct Zuora billing or Zuora Revenue (RevPro) system experience as an administrator
• Salesforce experience preferred
• Strong excel skills required to perform any data analysis and data validation.
• Zuora CPQ is a plus
• Global company experience
• SOX control management
• Helpdesk support experience using ticketing systems
• Good written and oral communication skills
• Experience with system development life cycle
• Develop and execute test plans for configuration changes across various systems and applications
• Develop and maintain the process documentation

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $112,000 - $154,500
• All other US cities outside above metro areas: $100,800 - $139,050

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

Vimeo is looking for a highly experienced and strategic Senior Director to lead our Payments team with a deep technical background. As the Head of Payments, you will be responsible for overseeing all aspects of our payment operations, ensuring seamless and secure transactions for our global user base. You will play a critical role in driving our payment strategy, optimizing our payment infrastructure, and managing key relationships with payment processors and other partners.

What you will do:

• Strategic Leadership & Planning: Develop and execute a comprehensive global payment strategy and roadmap, aligning with business objectives and ensuring compliance with relevant international regulations (i.e. PCI DSS, GDPR, etc.). Drive strategic decision-making using data analysis and metrics to identify trends, track performance, enhance transaction success rates, optimize cost-effectiveness, minimize chargebacks, increase customer satisfaction, and improve operational efficiency. Spearhead initiatives to expand payment solutions into new markets.
• Operational Excellence: Oversee all aspects of payment operations, including payment processing, fraud prevention, chargeback management, and reconciliation. Optimize payment infrastructure to achieve high authorization rates, minimize transaction failures, and ensure the development, maintenance and continuous improvement of robust, resilient, scalable, reliable, and secure payment solutions.
• Technical Leadership & Management: Lead and manage a high-performing team of payments professionals, including highly technical Payments Architects, Engineers, and Product Managers. Provide technical leadership and guidance, particularly for back-end applications. Optimize the balance of modernization and innovation initiatives with technical debt remediation. Foster a culture of innovation, collaboration, and excellence.
• Relationship & Vendor Management: Oversee relationships with payment processors, gateways, banks, and financial institutions, negotiating terms and managing contracts to secure advantageous arrangements.
• Risk & Compliance: Develop and implement risk management frameworks to mitigate fraud and ensure compliance with industry standards and all relevant payment regulations.
• Collaboration & Innovation: Work closely with internal and external stakeholders to align payment strategies with business objectives and customer needs. Collaborate with cross-functional teams, including product, engineering, finance, and legal, to ensure seamless integration of payment solutions. Monitor industry trends and emerging technologies in the payment space, identifying opportunities for innovation and improvement.

Skills and knowledge you should possess:

• Bachelor's degree in finance, business administration, computer science, or a related field; MBA or other advanced degree preferred.
• Extensive experience in payment operations and management, with a proven track record of success in a leadership role, including managing engineering teams.
• Deep understanding of the global payment landscape, including payment processing, fraud prevention, chargeback management, and regulatory compliance.
• Strong technical background with experience in software development, particularly in the design and development of backend APIs, 3rd party integrations, database architecture, and system design supporting customer-facing applications..
• Strong experience managing relationships with payment processors, gateways, and other payment partners.
• Excellent analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
• Strong leadership and communication skills, with the ability to lead and motivate a team, including technical engineering teams.
• Experience in a high-growth, fast-paced environment preferred.
• Experience with a Saas based publicly traded company is a must with video streaming or online content industry a plus.
• Lead and mentor a high-performing team of payment and engineering professionals.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $234,000 - $321,000
• All other US cities outside above metro areas: $210,600 - $288,900

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

What you’ll do:

• Act as a trusted advisor, providing guidance to clients, including recommendations for optimizing video workflows, troubleshooting technical issues, and leveraging Vimeo's platform to achieve business objectives.
• Serve as the primary operational point of contact for corporate clients, ensuring satisfaction and maximizing the value of Vimeo’s platform.
• Facilitate quarterly business reviews and strategic ideation sessions with client teams.
• Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
• Collaborate with clients to establish business objectives and goals, formulating success plans to ensure a demonstrable return on investment.
• Responsible for the customer experience and engagement of stakeholders across all stages of the customer lifecycle.
• Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores.
• Interpret customer insights to drive change in product and advocate on behalf of customers to product teams at Vimeo.

Skills and knowledge you should possess:

• 3+ years of customer success experience, preferably within a SaaS, media, or consulting organisation
• Proven record of identifying customer needs and successfully implementing long-term technology solutions
• Strong business acumen and the ability to navigate complex organizations
• Ability to multi-task across multiple projects and internal partners
• Excellent interpersonal skills both with customers and within an organization
• Consistent track record of defining and carrying out key performance indicators
• Proactive interest to increase customer satisfaction and deepen customer relationships
• Strong presentation and data storytelling skills, with the ability to create engaging visuals.
• Bachelor's degree required

Bonus points for:

• Knowledge of online video technologies or live streaming technologies

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $83,000 - $115,250

This role also includes on-target commissions in addition to base salary.

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

What You Will Do:

• Design and Architect Data Solutions: Define architecture and designs for complex end-to-end data integration solutions across various systems. This includes enterprise-level data modeling across disparate systems.
• Develop ETL/ELT Solutions: Design, build, and maintain ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform) solutions, incorporating analytics, error handling, and reporting capabilities.
• Ensure Data Integrity and Reporting: Enable the team to generate accurate reports by ensuring data from various systems (sales, finance, payroll, etc.) is imported cleanly into target systems. Support all system data integrations and data normalizations across the enterprise.
• Manage Middleware and Integrations: Provide hands-on management of all middleware design, configuration, integrations, and support. Support integrations for system upgrades, including design documentation, implementation testing, and go-live support.
• Own Automation Initiatives: Build, manage and deliver outcomes against the enterprise automation roadmap which you will develop and communicate.
• Process Analysis and Identification: Analyze existing business processes to identify and size areas where automation can improve efficiency, reduce costs, and enhance accuracy.
• Solution Design and Development: Design and implement automated solutions using appropriate technologies, including robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML).
• Monitoring and Maintenance: Continuously monitor the performance of automated solutions, identify areas for improvement, and perform necessary maintenance and upgrades.
• Drive IT Infrastructure Improvement: Create and implement a strategy for the continuous improvement of the IT infrastructure, leading initiatives to add value and functionality.
• Provide Operational Support: Troubleshoot and conduct root cause analysis of incidents and outages. Implement remediations to prevent future occurrences and communicate with business stakeholders. Ensure operational excellence by maintaining process documentation and procedures.
• Communicate and Collaborate: Regularly communicate with internal customers and senior management on status, risks, and emerging issues. Maintain superior levels of customer service to all company stakeholders.

Skills and Knowledge You Should Possess:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Experience: 7+ years of proven experience in enterprise data architecture and automation, including designing and implementing complex automation and data solutions.
• Leadership and People Management: Proven ability to lead and mentor technical teams, manage projects, and foster a collaborative work environment.
• Data Integration Expertise: Extensive experience with ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform) processes and tools.
• Middleware Management: Demonstrated experience in middleware implementation, configuration, and support.
• Automation Platform Proficiency: Strong understanding of automation technologies, including RPA, AI, and ML.
• Data Lakehouse Experience: Understanding of Data Lakehouse architectures, including data ingestion, storage, processing, and analysis within a Lakehouse environment.
• Tools: Required experience with Retool and/or Tray.ai for automation and integration purposes. Familiarity with Snowflake and/ or Databricks. Sierra AI tool experience preferred.
• Project Management: Experience in managing automation projects, including planning, execution, and monitoring.
• Cloud Platform Knowledge: Preferred experience with Oracle Cloud Infrastructure (OCI).
• CRM Integration: Preferred experience with Salesforce integration.
• Global Business Acumen: Experience working in a global company environment.
• Compliance and Security: Knowledge of SOX control management and data security best practices.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $150,000 - $207,000
• All other US cities outside above metro areas: $135,000 - $186,300

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more

What you’ll do:

• Lead and mentor a team of 3 to 5 experienced engineers, fostering a culture of technical excellence and collaboration.
• Own the technical vision and execution for monetization initiatives, driving the development of features that enhance revenue growth.
• Collaborate closely with Product Managers, Designers, and Analysts to define roadmaps, prioritize projects, and deliver impactful solutions.
• Establish and enforce best practices for development, code reviews, testing, and deployment, ensuring high-quality and scalable systems specifically for monetization.
• Drive the planning and execution of A/B testing strategies related to monetization, collaborating with the team to analyze results and iterate on improvements.
• Break down large projects into manageable milestones, identify risks and dependencies, and proactively address challenges.
• Contribute to technical design discussions and ensure that architectural decisions align with business goals and scalability requirements.
• Write clean, maintainable, and scalable code.

Skills and knowledge you should possess:

• At least 5 years of experience leading and managing engineering teams, preferably in a growth-focused environment.
• Experience writing technical documents that detail architectural decisions and performing code reviews to uphold software quality standards.
• A solid understanding of modern web technologies and frameworks (React, Next, Typescript).
• Good understanding of back-end development and RESTful APIs
• Proficient in utilizing analytics and A/B testing platforms like Google Analytics, Amplitude, Optimizely, and LaunchDarkly.
• Experience collaborating with Product and Design teams to develop and execute feature roadmaps.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $158,000 - $216,500
• All other US cities outside above metro areas: $142,200 - $194,850

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

About the Role

We’re looking for a Principal Product Manager to join our team. As a member of our Product organization, you will be responsible for defining and executing the product strategy for our suite of APIs and SDKs. You will serve as an internal champion defining and implementing best practices for building, updating, and maintaining our APIs and SDKs. You will work closely with engineering and other cross-functional teams to deliver an exceptional developer experience which drives adoption of our tools.

What You'll Do

• Lead product strategy: Define and champion the vision, strategy, and roadmap for our APIs and SDKs, ensuring alignment with the overall company strategy. You will be responsible for commercializing these products.
• Understand the customer: Conduct interviews with our customers and perform market / competitive analysis to deeply understand the needs of our API consumers.
• Measure impact: Establish clear metrics to measure the performance of our APIs, tracking performance and identifying areas for improvement.
• Collaborate with cross-functional teams: Work closely with engineering, design, product marketing, BI, and other teams to build professional-grade APIs and SDKs.

Skills and Knowledge You Should Possess

• 5+ years of experience in product management, with a deep background on APIs and developer-facing products.
• Clear understanding of API design principles, standards, and best practices.
• Proven track record of successfully launching, scaling, and maintaining APIs and SDKs.
• Strong communication skills.
• Data-driven (not data-led) mindset.

Bonus Points

• Experience building developer portals.
• Background as a software developer.
• Contributions to open-source projects.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on challenging and impactful projects.
• Collaborative and supportive team environment.
• Professional development opportunities.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $167,000 - $228,500
• All other US cities outside above metro areas: $150,300 - $205,650

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.