Chatbot Operations Manager jobs at Vimeo in United States, New York
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32 jobs found
02.03.2025
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Vimeo Chatbot Operations Manager United States, New York, New York
Lead chatbot development: Own the strategy, roadmap, design, implementation, and ongoing optimization and expansion of Vimeo’s customer-facing support chatbot. Implement and facilitate sustainable processes across Digital Support to regularly train...
Support all Zuora or related financial system changes, inclusive of design documentation, implementation testing along with preparation of supporting testing documentation. Participate in technical discussions and define requirements for cross-functional...
Collaborate with cross-functional teams to develop and improve video analytics products that meet customer needs and drive business impact. Dive into the details of the product, helping to define and...
Develop a compelling product vision that is built on top of a deep, data-driven understanding of the customer. Deliver platform solutions that enable small and large-scale organizations to efficiently manage...
Collaborate with cross-functional teams to develop and improve video analytics products that meet customer needs and drive business impact. Dive into the details of the product, helping to define and...
Spearhead the renewal strategy to maximize retention rates and minimize churn. Collaborate closely with the account management and customer success teams to understand and cater to customer needs, limiting churn...
Implements and maintains healthy and effective security controls to protect against threats, detect possible intrusions, and respond to security alerts and incidents. Maintains and enhances Zero Trust Network Access (ZTNA),...
Lead chatbot development: Own the strategy, roadmap, design, implementation, and ongoing optimization and expansion of Vimeo’s customer-facing support chatbot. Implement and facilitate sustainable processes across Digital Support to regularly train...
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