Manager Customer Insights Product Experience Support jobs at Vimeo in Israel, Tel Aviv-yafo
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Israel
Tel Aviv-yafo
5 jobs found
24.06.2024
V
Vimeo Manager Customer Insights Product Experience Support Israel, Tel Aviv District, Tel Aviv-Yafo
Directly manage and mentor a team of Support Product Leads, fostering their development as subject matter experts and effective liaisons between CSSE and the Product and ENG teams. Maintain and...
Lead product strategy: Create and execute a multi-year strategy for Vimeo's offerings for marketers, aligned with broader company strategy. Understand the customer: Conduct market research, user interviews, and surveys to...
Deliver high quality, timely responses to Billing related support tickets submitted by customers. Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by...
Conduct strategic analysis on complex datasets, offering actionable insights for the product team and executives. Design, build, and maintain product-related user-friendly reports and dashboards. Present findings and recommendations effectively to...
Create user flows, wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and solutions to stakeholders. You will employ visual systems to ensure that your designs are in harmony...
Directly manage and mentor a team of Support Product Leads, fostering their development as subject matter experts and effective liaisons between CSSE and the Product and ENG teams. Maintain and...
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