Program Manager jobs at Verint

Principal Duties and Essential Responsibilities:

• Manages complex program-level engagements and implementations.
• Responsible for program objectives, defined scope and achieving the conditions of success that serve as major program milestones and requires interim or final customer sign-off for approval.
• Participates in Sales-to-Services mobilization activities and/or reviews all pre-Sales documents and informs Sales and Contracts of potential technical, logistical, project scheduling or business issues, and liaisons with internal departments to ensure necessary program needs and goals are being met.
• Reviews Pre-Sales and Sales documentation to ensure the overall Professional Services effort and deliverables are accurately scoped and defined.
• At the conclusion of each critical program, creates a program summary outlining both strengths and shortcomings of the program management process and perceived customer experience.
• Leads a program team, including customer stakeholders and other potential third-party resources through either a traditional or agile program lifecycle. Trains, mentors and guides program teammates to drive successful outcomes.
• Interacts regularly with the PMO Director, keeping them informed of program progress and seeking guidance where needed to ensure overall program success and customer satisfaction.
• Completes standard and ad hoc status reporting requirements.
• Effectively coordinates the allocation of program resources with the functional managers and other Project Managers in order to maintain program deployment schedules.
• Accountable for adhering to the escalation process for installation issue resolution and managing the final “go/no-go” decision for installation deployment.
• Develops and monitors the program schedule and defined milestones to accurately know the percent complete based on hours consumed and impact to revenue recognition.
• Updates and regularly maintains the program budget forecast and ensures timesheet adherence for timely financial reporting.
• Creates, gathers approval and executes Change Orders as required.
• Establishes and maintains client-focused professional relationships with all customer and business executives to facilitate transparent, honest and timely communication.
• Stays attuned to changes in the customer’s business and technology environment, as well as organization and culture that could adversely affect the efforts of Verint Systems, Inc.
• Attends required product and services training and related demonstrations to acquire a fundamental understanding of Verint’s product suite and business advisory services.
• Engages in special programs as assigned by PMO leadership.

Minimum Requirements:

• Bachelor’s degree in a related field or equivalent work experience
• 6+ years of experience in technical program or project management, process improvement, management consulting, and/or customer relationship management.
• Demonstrated experience in leading enterprise scale software deployments of $250K or greater.
• Past demonstrated experience in managing projects or programs in a complex environment.
• Experience leading complex implementations that require strong integration across lifecycle components using critical thinking, problem solving.
• Program financial management experience; inclusive of developing and maintaining program level budgeting and forecasting.
• Ability to effectively lead a cross-functional team without direct reporting responsibility in a manner that achieves desired business results.
• Effectively demonstrates a leadership presence when dealing with senior leaders; can remain composed, focused and productive when confronted with escalated issues or unanticipated change.
• Must possess Executive level communication skills, determining their purpose, impact, and appropriate timing without coaching. Must be able to effectively communicate with Executive Level Clients; this includes setting client expectations, the ability to deliver sub-optimal updates, and deftly deal with escalations.
• Experience in project lifecycle activities and tasks.
• Consulting experience translating model and business process knowledge to clients.
• Ability to manage and conduct resource requirements analysis.
• Up to 15% travel required.
• Software specific working knowledge required of the following: SmartSheet, Microsoft Office Suite, Salesforce, and FinancialForce.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel.

MIN: 122,000

MAX: 133,000

Principal Duties and Essential Responsibilities:

• Lead the execution and evolution of the Problem Management practice across Cloud Operations
• Identify recurring and pervasive issues through data analysis and pattern recognition
• Facilitate and contribute to blameless postmortems and incident reviews
• Deliver actionable insights and recommendations to engineering and product teams
• Track and drive resolution of root causes, ensuring long-term fixes are implemented
• Build strong relationships with Engineering, SRE, and Support teams to foster a culture of shared responsibility
• Host recurring uptime and reliability review meetings with cross-functional stakeholders
• Communicate findings and progress clearly and concisely to executive leadership
• Serve as a trusted advisor during incident reviews and RCA development
• Develop and maintain KPIs, dashboards, and metrics to measure the effectiveness of Problem Management
• Contribute to the design and implementation of continuous service improvement (CSI) initiatives
• Ensure compliance with internal standards and regulatory require
• Mentor teams on best practices in problem identification, analysis, and resolution.

Minimum Requirements:

• 5 years experience in ITSM, SRE or DevOps environments
• Excellent communication skills, including executive-level reporting
• Tenacious follow-through and attention to detail
• Strong analytical and pattern recognition skills
• Proven ability to lead cross-functional initiatives and influence without authority
• Fast learner with a growth mindset and a passion for service reliability
• 3 years experience in these or similar technologies: ServiceNow; Jira/Confluence, Excel
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience working in large-scale cloud environments
• Experience withMS PowerBI, Tableau, Cognos, MicroStrategy
• Experience writing customer-facing root case analysis (RCA) documentation
• Bachelor’s degree in a related field
• ITIL v4 certifications or equivalent experience
• Familiarity with SRE principles and blameless postmortem culture

Principal Duties and Essential Responsibilities:

• Identify market opportunities.
• Define and manage the definition of product vision and strategy in collaboration with stakeholders.
• Convert the vision to a product roadmap.
• Write specifications, prioritize features, build consensus and coordinate product schedules.
• Work closely with highly technical managers and engineering teams to fulfill the product backlog using Scrum/ Agile methodologies.
• Create and lead others for mockups, wireframes or POCs.
• Gather and incorporate product feedback into subsequent product releases.
• Create formal product documentation such as feature sheets and user guides.
• Contribute to definition and execution of internal processes for delivery and maintenance of product offerings in Verint Cloud.
• Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging.
• Work with sales in customer engagements pre and post-sale including challenging and high stakes situations.
• Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches.

Minimum Requirements:

• Bachelors degree in Computer Science, Engineering, Information Systems, or other business-related degree, or equivalent work experience
• Minimum of 8+ years of experience in product management or product engineering
• Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams while managing multiple priorities and parallel projects.
• Proven track record of successfully bringing complex software products or services to market, ideally in a B2B environment
• Exceptional strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies
• Strong content creation and presentation skills, with experience presenting to internal and external audiences.
• Demonstrated leadership abilities, including experience managing and mentoring product teams
• Highly motivated, self-directed, and results-oriented, with a strong sense of ownership and accountability
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience in the software-as-a-service (SaaS) industry, with a focus on contact center or financial services software solutions
• Experience within banking, capital markets or other heavily regulated industries.
• Experience managing big data technology product roadmaps
• Experience with VoIP technology that is used in telephony and unified communication platforms.
• Experience with AI and the use of LLMs

Overview of Job Function:

The Sr. Category Manager will be responsible for leading the strategic procurement of goods and services, sourcing, negotiating and contract management for the enterprise IT categories, including telecom and data network services, hardware, cloud and IT services in this area. The Sr. Category Manager will lead cross functional teams executing on category strategies, requirements, leading negotiations and managing contract execution. This person will also play a key role in the supplier selection and managing supplier relationships, ensuring all vendor engagements comply with the company’s procurement policies and procedures.

Principal Duties and Essential Responsibilities:

• Take ownership of assigned categories - lead, develop, drive and implement strategic sourcing plans and remain accountable for targets aligned with procurement objectives.
• Lead the communication, execution and implementation of category initiatives, ensuring they meet the needs of the business and procurement goals.
• Lead complex, strategic sourcing projects and obtain cost savings through supplier negotiations, event driven activities and alternate sourcing.
• Bring strategic thinking to spend categories to support execution of business transformation strategies.
• Demonstrate cross functional leadership, working closely with teams to identify opportunities, aggregate spend, standardize telecom and data network services, hardware, cloud and IT services as required to leverage purchasing power and achieve results.
• Interface with stakeholders to improve decisions regarding budgeting, forecasting, sourcing, compliance, quality and contracting.
• Utilize spend data and business insights to identify key sourcing opportunities for categories, developing and executing comprehensive cost reduction plans.
• Monitor current category market conditions to identify potential supply challenges and develop supply continuity plan.
• Build and maintain positive business relationships with suppliers and stakeholders yielding effective partnerships.
• Manage all vendors as required, including key suppliers with global and/or critical contracts.
• Initiate and lead supplier business reviews that address performance, technology, roadmaps, business growth strategies and supply market changes.
• Respond and resolve issues around the contract, technical and operational support, and invoicing.
• Establish global collaboration and proper alignment with cross functional teams and stakeholders.
• Ensure all procurement projects and activities follow the Global Procurement policy and procedures.

Minimum Requirements:

• Bachelor’s Degree in Business, Supply Chain, Finance, Technology or related field or equivalent work experience.
• 8-10+ years’ experience in strategic sourcing of infrastructure, cloud and hardware and managing category spend with delivered results and evidence of increases in scope and level of responsibility.
• Demonstrated effectiveness in sourcing complex IT categories: Examples include
• Networking including voice, data, wireless, SIP, conferencing, VOIP, network equipment
• Telecommunication including contract terms, tariffs, fixed and variable bandwidth-based pricing schedules, minimum revenue commitments and service level agreements for voice and data
• IT Hardware, including personal computing, mid and high range servers, mainframes, and security appliances
• IT Services, including outsourced infrastructure, data center, application development and product assessment
• Cloud operations and platforms
• Strong technical understanding of the organizational technology, infrastructure needs and cloud operations with expertise in one or more cloud platforms (e.g. Microsoft Azure, AWS, Google Cloud Platform).
• Demonstrated expertise with all elements of a structured strategic sourcing process including category strategy development.
• Strong stakeholder and supplier relationship management skills.
• Strong experience interacting with all levels of the organization including a consistent record of effective and productive senior management level interactions.
• Strong understanding of financial principles related to procurement, including TCO (Total Cost of Ownership) and ROI (Return on Investment).
• Excellent communication skills. Involves others in discussions, facilitates discussion resulting in understanding, decisions and action.
• Proven experience in interpreting and executing complex legal agreements and service schedules annually and utilizing a network of IT supplier contacts that can be leveraged in such negotiations.
• Minimal management oversight and ability to maintain a positive attitude throughout typical work-related challenges.
• Highly organized with excellent time management skills and the flexibility to manage multiple projects.
• Proficient in MS Office Suite.
• Limited domestic travel for meetings.
• US, GA remote role, near Alpharetta, GA.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

MIN: $110K

MAX: $130K

Overview of Job Function:

The Senior Manager, Financials Applications, will play a pivotal role within the IT Corporate Systems organization, providing strategic leadership across key Finance IT systems. This role requires providing thought leadership on new projects and programs, defining architecture, and ensuring the execution and delivery of projects while maintaining ongoing support for all Financial and related systems. The Sr. Manager will be responsible for leading a global team and owning, supporting, managing, enhancing, and leading ERP modules globally, including EBS Finance (FA, CM, AP, AR and GL, treasury, and Tax) and Operations, QTC modules (Quoting, Configurator, Order Management, Install base, Pricing and Service contracts), EPBCS, BI reporting like OAC, ORBIT, Cubes.

Principal Duties and Essential Responsibilities:

• Lead and manage a global team (employees and contractors) responsible for the implementation, support, configuration, and enhancement of Oracle EBS (R12.2.x) across Finance and Supply Chain modules.
• Provide strategic and hands-on functional leadership across modules including AP, AR, FA, GL, SLA, OM, EBTAX, AGIS, CM, Configurator, and Service Contracts, Install base, Pricing throughout the SDLC.
• Collaborate with cross-functional stakeholders to ensure seamless application operations, Build business case & prioritize enhancements aligned with the long-term roadmap, and drive critical improvements.
• Develop and execute short- and long-term technical architecture roadmaps, ensuring timely, cost-effective, and high-quality delivery.
• Partner with SMEs, analysts, engineers, and architects to conduct strategic analysis and present solution options that meet business needs.
• Oversee multiple concurrent projects, ensuring alignment with PMO standards, change management, and operational excellence.
• Drive automation through Robotic Process Automation (RPA) and identify opportunities to digitize internal and client-facing services.
• Ensure compliance with IT audit controls, manage data governance, and support internal/external audits across Oracle, Concur, and related systems.
• Collaborate with vendors and partners to optimize licensing, reduce total cost of ownership, and enhance user adoption through targeted training programs.
• Stay current with industry best practices, Oracle advancements, and emerging cloud technologies to inform strategic decisions.
• Lead SIT and UAT cycles, define and monitor SLAs and KPIs, and escalate risks as needed.
• Foster a high-performance culture through recruitment, coaching, performance management, and succession planning.
• Contribute to annual budgeting and ensure cost-effective execution of all initiatives.
• Additionally, knowledgeable and capable of seamlessly stepping in to lead Oracle HCM-related applications, projects, and teams as needed

Minimum Requirements:

• Education: Bachelor’s degree in accounting, Finance, Information Systems, or equivalent professional experience.
• Oracle Applications Expertise: 10-12+ years of comprehensive experience in the implementation, configuration, upgrade, integration, localization and enhancement of Oracle Financials and Supply Chain applications (EBS R12) at a Global level.
• Project Leadership: 6+ years of proven leadership managing end-to-end Oracle Application projects across the full SDLC—from requirements gathering to go-live and hyper care support.
• People Management: 6+ years of progressive experience in leading and developing high-performing teams, including administrative responsibilities.
• Functional Proficiency: Deep expertise in GL, AP, AR, FA, CM, OM, Inventory, Service Contracts, EBTAX, AGIS, SLA and HCM modules including Core HR, SS, Workflow, Compensation, along with tools such as Orbit and Power BI.
• Process Knowledge/Finance Operations: Strong understanding of end-to-end business processes including Quote-to-Order, Order-to-Cash, Procure-to-Pay, Record-to-Report, Applicant-to-Hire, and Employee Lifecycle Management, Budgeting, Financial Consolidation, and Forecasting etc.
• Change Management: Demonstrated ability to drive user adoption and change across Oracle Applications.
• Business Acumen: Skilled in aligning Oracle solutions with business objectives by leveraging industry best practices, product expertise, and strategic insight. Adept at managing stakeholder relationships and serving as a trusted liaison between Finance and IT.
• Vendor & Partner Collaboration: Experienced in systems integration and managing external partnerships, including vendor oversight and performance measurement.
• Collaboration: Strong communicator with a collaborative, solution-oriented mindset and cross-cultural sensitivity aligned with Verint’s core values.
• Mobility: Willingness to travel domestically and internationally up to 10%.
• Other: Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
• This is a US remote role with a preference to working EST.

Preferred Requirements:

• Oracle Cloud Certification (preferred).
• Proven expertise in Oracle Cloud ERP modules (Nice to have)
• Additional experience with Oracle HCM modules (Cloud and/or EBS).
• Familiarity with emerging technologies, including AI and Robotic Process Automation (RPA), and awareness of competitive product offerings

Principal Duties and Essential Responsibilities:

• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance etc.)
• Distill requirements from feature level into implementation level tasks
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Support departmental and team initiatives
• Work with Team Technical Architect and Lead to define, document, and communicate coherent feature design
• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement
• Take responsibility for technical implementation and decision making including the delivery of features
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
• Review documentation and guides created by more junior members of the team
• Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team
• Ensure stakeholders understand feature architecture
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
• Prioritize and resolve technical problems and assist others with the same
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support opportunities to address technical debt as part of a release
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

Minimum Requirements:

• Bachelor’s degree in computer science, Engineering or related field
• 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing
• Experience with REST API/microservice applications: Java, Spring Boot, Spring Cloud, JUnit
• Experience with databases: PostgreSQL, SQL Server,
• Ability to take ownership of assignments and drive to resolution
• Ability to work in a fast-paced, high-energy environment
• Knowledge of behavior driven development practices using technologies such as Cucumber
• Experience of software automation tools such as Selenium
• Experience of writing clean, readable and maintainable code
• Knowledge of software performance testing and profiling tools
• Experience of version control systems e.g. GitHub
• Advanced knowledge of an IDE e.g., Eclipse, IntelliJ IDEA
• Experience of continuous integration systems e.g. Jenkins, Harness
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience with containerized runtime environments: Docker, Kubernetes
• Experience with Cloud hosting services: AWS, Azure
• Experience with Application Performance Management systems: NewRelic, AppDynamics, ELK

MIN: $103K

MAX: $150K