Global Complaints - Workflow Coordinator & jobs at Us Bank in Poland
US Bank Global Complaints - Workflow Coordinator & Poland
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Working model:
hybrid (3 days in the office)
Job type:
Key Responsibilities- Workflow Coordination:
- Manage and streamline daily operations across 23 business line groups handling complaint intake.
- Assign and prioritize tasks to ensure timely and efficient completion of work.
- Monitor key performance indicators (KPIs) and operational metrics.
- Prepare and lead monthly performance scorecard meetings for Intake team members.
- Collaborate with managers and stakeholders to support company-wide initiatives and projects.
- Administrative, Engagement & Communication Support:
- Maintain and update distribution lists, org charts, team listings, and SharePoint content.
- Provide backup support for lead admin duties, including executive support.
- Plan and coordinate onsite and virtual employee events.
- Communicate event details and gather feedback to improve future planning.
- Create newsletters, announcements, and presentations for internal events.
- Track attendance and engagement metrics to generate insights.
- Strong administrative skills with high attention to detail.
- Excellent verbal and written communication.
- Customer-focused with strong service orientation.
- Ability to manage multiple tasks and meet deadlines.
- Analytical and problem-solving skills.
- Comfortable interpreting data and resolving exceptions.
- Proficient in Microsoft Office and SharePoint.
- Organized, adaptable, and technically capable (e.g., content creation, SharePoint updates).
- Outgoing and enthusiastic—an ambassador for employee engagement.
:
These jobs might be a good fit
US Bank Global Vendor Relationship Management Specialist Poland
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May participate in projects and/or activities that ensure compliance with applicable federal, state and local laws and regulations.
May identify gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
May actively identify, respond and/or escalate risks as appropriate.
May inform policies and procedures in an effort to maximize profit potential and minimize regulatory exposure.
Primary Responsibilities:
- Managing day to day onboarding and entitlement requests, forecasting, headcount reporting and analysis.
- Must be proficient with excel and able to create dashboards and reporting.
- Supporting multiple operational business lines and relationship managers with ongoing vendor support tasks as assigned.
- Assists in the implementation of an effective risk management framework.
- Monitors systems, databases, information, processes or procedures.
- Identifies and escalates matters requiring attention to the appropriate area.
- Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
- Coordinates the collection and/or compilation of data and compiles and provides reports.
- May assist in report development and analyzing data.
- Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.
Basic Qualifications:
- Bachelor's degree, or equivalent work experience
- Three to five years of applicable experience
Preferred Skills/Experience:
- Intermediate understanding of the business line's operations, products/services, systems, and associated risks/controls
- Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Ability to build and manage a team of Business Risk professionals who have credibility and work directly with business line management, as appropriate
- Knowledge of Business Risk competencies
- Strong process facilitation and project management skills
- Effective presentation and relationship building skills
- Possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
- Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations
- Strong PC skills, particularly spreadsheet, databases, reporting, PowerBI, and PowerPoint presentations
- Effective verbal and written communication skills
- Excellent command of the English Language, both written and spoken
- Ability to work Monday to Friday between 2 PM to 10 PM and 3 PM to 11 PM
- The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities. Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.
:
These jobs might be a good fit
US Bank Global Vendor Relationship Management Specialist Poland
Share
May participate in projects and/or activities that ensure compliance with applicable federal, state and local laws and regulations.
May identify gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
May actively identify, respond and/or escalate risks as appropriate.
May inform policies and procedures in an effort to maximize profit potential and minimize regulatory exposure.
Primary Responsibilities:
- Managing day to day onboarding and entitlement requests, forecasting, headcount reporting and analysis.
- Must be proficient with excel and able to create dashboards and reporting.
- Supporting multiple operational business lines and relationship managers with ongoing vendor support tasks as assigned.
- Assists in the implementation of an effective risk management framework.
- Monitors systems, databases, information, processes or procedures.
- Identifies and escalates matters requiring attention to the appropriate area.
- Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
- Coordinates the collection and/or compilation of data and compiles and provides reports.
- May assist in report development and analyzing data.
- Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.
Basic Qualifications:
- Bachelor's degree, or equivalent work experience
- Three to five years of applicable experience
Preferred Skills/Experience:
- Intermediate understanding of the business line's operations, products/services, systems, and associated risks/controls
- Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Ability to build and manage a team of Business Risk professionals who have credibility and work directly with business line management, as appropriate
- Knowledge of Business Risk competencies
- Strong process facilitation and project management skills
- Effective presentation and relationship building skills
- Possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
- Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations
- Strong PC skills, particularly spreadsheet, databases, reporting, PowerBI, and PowerPoint presentations
- Effective verbal and written communication skills
- Excellent command of the English Language, both written and spoken
- Ability to work Monday to Friday between 2 PM to 10 PM and 3 PM to 11 PM
- The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities. Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.
:
These jobs might be a good fit
US Bank Global Delivery Relationship Manager Category Poland
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May participate in projects and/or activities that ensure compliance with applicable federal, state and local laws and regulations.
May identify gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
May actively identify, respond and/or escalate risks as appropriate.
May inform policies and procedures in an effort to maximize profit potential and minimize regulatory exposure.
Primary Responsibilities:
- Managing day to day onboarding and entitlement requests, forecasting, headcount reporting and analysis.
- Must be proficient with excel and able to create dashboards and reporting.
- Supporting multiple operational business lines and relationship managers with ongoing vendor support tasks as assigned.
- Assists in the implementation of an effective risk management framework.
- Monitors systems, databases, information, processes or procedures.
- Identifies and escalates matters requiring attention to the appropriate area.
- Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
- Coordinates the collection and/or compilation of data and compiles and provides reports.
- May assist in report development and analyzing data.
- Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.
Basic Qualifications:
- Bachelor's degree, or equivalent work experience
- Three to five years of applicable experience
Preferred Skills/Experience:
- Intermediate understanding of the business line's operations, products/services, systems, and associated risks/controls
- Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Ability to build and manage a team of Business Risk professionals who have credibility and work directly with business line management, as appropriate
- Knowledge of Business Risk competencies
- Strong process facilitation and project management skills
- Effective presentation and relationship building skills
- Possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
- Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations
- Strong PC skills, particularly spreadsheet, databases, reporting, PowerBI, and PowerPoint presentations
- Effective verbal and written communication skills
- Excellent command of the English Language, both written and spoken
- Ability to work Monday to Friday between 2 PM to 10 PM and 3 PM to 11 PM
- The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities. Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.
:
These jobs might be a good fit
Working model:
hybrid (3 days in the office)
Job type:
Key Responsibilities- Workflow Coordination:
- Manage and streamline daily operations across 23 business line groups handling complaint intake.
- Assign and prioritize tasks to ensure timely and efficient completion of work.
- Monitor key performance indicators (KPIs) and operational metrics.
- Prepare and lead monthly performance scorecard meetings for Intake team members.
- Collaborate with managers and stakeholders to support company-wide initiatives and projects.
- Administrative, Engagement & Communication Support:
- Maintain and update distribution lists, org charts, team listings, and SharePoint content.
- Provide backup support for lead admin duties, including executive support.
- Plan and coordinate onsite and virtual employee events.
- Communicate event details and gather feedback to improve future planning.
- Create newsletters, announcements, and presentations for internal events.
- Track attendance and engagement metrics to generate insights.
- Strong administrative skills with high attention to detail.
- Excellent verbal and written communication.
- Customer-focused with strong service orientation.
- Ability to manage multiple tasks and meet deadlines.
- Analytical and problem-solving skills.
- Comfortable interpreting data and resolving exceptions.
- Proficient in Microsoft Office and SharePoint.
- Organized, adaptable, and technically capable (e.g., content creation, SharePoint updates).
- Outgoing and enthusiastic—an ambassador for employee engagement.
:
These jobs might be a good fit
