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Uber Manager Public Safety Response AMERICAS United States, West Virginia
Lead and manage a team of PSRT Specialists, providing guidance, support, and development. Oversee process escalations and collaborate with senior management to align on priorities. Protect the privacy of our...
✨ What You’ll DoFollow structured processesfor a smooth workflow.with clear expectations and procedures.🎯 What We’re Looking For(written & spoken)Available to work in rotating shifts (Monday Sunday)Great reading & writing skills–...
What you'll do1 . Help improve accuracy and efficacy of fraud logics and communicate them with local stakeholders in an effective manner.2 . Create, maintain and adapt new and existing...
Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention. Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance...
Provide high quality virtual customer support through phone. Ensure low to medium complexity customer issues are resolved using procedures. Ensure high customer satisfaction and demonstrate empathy while solving customer concerns....
Partner closely with sales managers and leaders to become an expert in your region. Understand business goals, strategic initiatives, and regional nuances, to inform the regional Enablement strategy. Define, build,...
Partner with client partners and retail media network partners to assist with planning, strategizing and troubleshooting campaign executions. Regular check-ins with key advertiser partners to keep them up to date...
Lead and manage a team of PSRT Specialists, providing guidance, support, and development. Oversee process escalations and collaborate with senior management to align on priorities. Protect the privacy of our...
As a Trust Safety Specialist within Uber's tech industry, you will be responsible for keeping Uber's customers and operations safe and secure. This role requires excellent problem-solving skills and an understanding of technology and privacy policies. Some of the specific responsibilities of a Trust and Safety Specialist will include overseeing customer complaints, monitoring safety protocols, and managing the technical side of Uber's safety operations.
The role requires excellent communication and analytical skills, as well as the capacity to work within a large tech organization. You must be able to assess customer complaints quickly and provide recommendations or solutions in a timely manner. Additionally, you must be able to work proactively with customers and operations to ensure a secure environment. It's important that you have an understanding of local laws and regulations regarding safety in the tech industry and that you can work with other departments within the Uber to ensure compliance.
It's an exciting time to join Uber's tech industry as a Trust and Safety Specialist. Your work will be integral to the continued success of its technology and operations. You will also have the opportunity to be at the forefront of cutting-edge safety and security technology and initiatives.
At Expoint, we are looking for experienced Trust and Safety Specialists who have a solid understanding of the tech industry and an ability to assess customer complaints, manage safety operations, and comply with local laws and regulations. If you have the right qualifications and experience, we'd love to hear from you!