Program Specialist - Iv Customer Experience jobs at Uber
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253 jobs found
09.09.2024
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Uber Program Specialist - IV Customer experience United States, West Virginia
Drive strategic projects: Lead and drive key strategic projects across India SA CommOps, ensuring alignment with broader business goals. Business reviews and communications: Take proactive, end-to-end ownership of business reviews,...
Design, implement, and maintain support processes and policies and identify areas of continuous improvement. Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with...
Champion our culture, company mission, vision, purpose and values to internal and external audiences. Build hybrid workforce experiences that enhance our culture, build empathy and the connection between employees. Be...
Design, implement, and maintain support processes and policies and identify areas of continuous improvement. Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with...
Track day-to-day vendor performance metrics. Interact and follow-up with internal teams and third-party vendors to extract information and close action items. Report critical call-outs and insights for business improvement. Execute...
Own the Merchant Line of Business (LOB) and support playbook - this includes daily operations and daily / long-term metrics excellency. Collaborate with cross-functional teams and service providers to drive...
Be attuned to the specific needs of Uber’s culture, identify root causes of engagement issues, and work with the team that strives to improve and build culture across the region....
Drive strategic projects: Lead and drive key strategic projects across India SA CommOps, ensuring alignment with broader business goals. Business reviews and communications: Take proactive, end-to-end ownership of business reviews,...
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