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Program Specialist - Customer Experience Analyst jobs at Uber
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354 jobs found
31.08.2025
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Uber Program Specialist IV Escalations United States, West Virginia
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Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
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31.08.2025
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Uber Product Manager - Earner Trip Experience United States, West Virginia
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Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap. Align teams: work closely with cross-functional teams across Uber...
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Uber Senior Product Manager Earner Experience United States, West Virginia
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Strategize: Decide when and where to drive;. Earn smarter: Understand how to maximize their earnings; and. Plan ahead: Navigate new products and earning opportunities. Build a vision: define a product...
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Full job details31.08.2025
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Uber Safety Investigations Specialist - US & C IRT Tier United States, West Virginia
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Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
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Full job details31.08.2025
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Uber Risk Compliance Specialist II - Document Escalations Queue United States, West Virginia
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Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
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Full job details31.08.2025
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Uber COE Specialist II United States, West Virginia
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Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
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Full job details31.08.2025
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Uber APAC B2B Existing Customer Marketing Manager United States, West Virginia
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End-to-End Campaign Management: Own the campaign roadmap, from ideation and audience targeting to A/B testing and working with our deployment team right through to analysis, and iteration, across multiple markets...
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Description:
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Expand description
Full job detailsThese jobs might be a good fit
Discover your dream career in the high tech industry with Expoint. Our platform offers a wide range of Program Specialist - Customer Experience Analyst jobs opportunities, giving you access to the best companies in the field, like Uber. With our easy-to-use search engine, you can quickly find the right job for you and connect with top companies. No more endless scrolling through countless job boards, with Expoint you can focus on finding your perfect match. Sign up today and follow your dreams in the high tech industry with Expoint.