Program Leader Customer Intent Discovery jobs at Uber
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256 jobs found
17.02.2025
U
Uber Bilingual Customer Support Agent United States, West Virginia
Respond to high volume, live queue of incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Experimentation Design and Execution: Collaborate with regional product teams and markets’ stakeholders to design and implement experiments that test new features, improve customer experiences, enhance operational efficiency, and identify high...
Data Management & Reporting. Ensure WFM files, reports, dashboards, and data sources are accurate and updated. Maintain a central library for all region-related information. Ensure footprint changes are correctly reflected...
Manage and lead the Auto Crash and Claims L&D Delivery vertical, in alignment with business goals and priorities. Lead the Auto Crash and Claims Delivery team with a focus on...
Execution and delivery: Independently manage a team of data annotators to drive quality and efficiency. Delivery qualitative and quantitative insights to help improve the model development and maintenance based on...
Manage a team of Program Managers and Associate Program Specialists. Team Management: Mentor and develop junior Program Managers for leadership roles. Manages performance and fosters collaboration. Set clear expectations and...
Partner with the Customer Obsession product team to implement and launch a new intent taxonomy strategy for customer support. Act as the change manager, identifying all aspects of the support...
Respond to high volume, live queue of incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
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