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Uber Program Manager - Eater Customer Experience United States, West Virginia
Design & execute high-impact initiatives that define the support experience for Eats users. Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts....
Develop AV support operations procedures, issue workflows, policies and processes. Determine automated, self-service, and / or agent driven processes. Work with tech partners to define technical requirements. Develop customer, merchant,...
Engage with regional SIRP leads to identify business-specific use cases and support requirements. Manage program rollout trackers and perform data visibility efforts to surface incident data. Scoping, requirement gathering, documentation...
Develop Affordability Strategies: Lead the creation and implementation of comprehensive affordability initiatives that encompass menu pricing, promotions, and fee structures. Collaborate Across Teams: Partner with Product, Marketing, Operations, and Strategy...
Lead courier onboarding strategies to ensure smooth platform access, compliance, and operational efficiency. Coordinate cross-functional product rollouts , managing the implementation and adoption across multiple markets. Optimize courier onboarding processes...
Oversee the support journey for all Grocery & Retail customers in the market, from merchant onboarding to consumer support, ensuring a seamless support experience. Lead and support the launch of...
Portfolio Manager: you will manage a small but mighty team of Program Managers responsible for the end-to-end project lifecycle (from ideation to delivery). In addition to people management responsibilities, you...
Design & execute high-impact initiatives that define the support experience for Eats users. Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts....
Discover your dream career in the high tech industry with Expoint. Our platform offers a wide range of Program Leader Av Delivery Support jobs opportunities, giving you access to the best companies in the field, like Uber. With our easy-to-use search engine, you can quickly find the right job for you and connect with top companies. No more endless scrolling through countless job boards, with Expoint you can focus on finding your perfect match. Sign up today and follow your dreams in the high tech industry with Expoint.