Premium Customer Support Representative - High Capacity Vehicles jobs at Uber
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131 jobs found
31.08.2025
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Uber COE Team Lead Merchant Premium Support United States, West Virginia
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
Generate qualified new business opportunities through outbound prospecting. Conduct strategic outbound outreach into accounts (1,000+ employees) via calls, emails, and LinkedIn. Research target accounts, map buying personas, and tailor outreach...
End-to-End Campaign Management: Own the campaign roadmap, from ideation and audience targeting to A/B testing and working with our deployment team right through to analysis, and iteration, across multiple markets...
Define the roadmap and lead the execution of support solutions for Merchants and B2B using GenAI. Work closely with the Merchant Product team and a massive global community operations organization...
Monitor and analyze operational health metrics for existing partners. Identify gaps in restaurant performance and propose solutions for improvement. Drive product adoption working with Client Partners and Account Coordinators to...
Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone. Ensure low to medium complexity customer issues are resolved using procedures. Ensure high customer satisfaction and...
Leverage prospecting skills and relationships to build partnerships with merchants in your geographic region. Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our merchants,...
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
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