Partner Success Coordinator jobs at Uber

Uber's partner success coordinator role is a unique opportunity for someone who is enthusiastic about driving superior customer service experiences for a leading-edge tech company. In this role, you will play a critical part in proactively supporting our network of partners by utilizing your expertise in customer service, technology, and organizational effectiveness. As a partner success coordinator, you'll take ownership of our partner's experience managing the onboarding procedures and compliance, developing best practices, and monitoring the health of their accounts. You'll also serve as the primary point of contact for our partners, answering their questions, resolving any issues they may have, and recommending solutions as needed. To ensure success, you'll leverage your knowledge of the operational and technological components of our platform. You'll maintain your understanding of our service by attending product training and webinars. You'll also have the chance to work with a variety of different departments on customer experience and product initiatives, giving you exposure to many unique areas. Finally, you'll use your exceptional communication skills to ensure that our partners have the necessary knowledge to successfully utilize the Uber ecosystem. You'll also need to be able to work with stakeholders to develop and implement initiatives to ensure target goals are achieved. By joining the Uber partner success team, you'll be a part of a highly collaborative and charged team, driving positive customer outcomes and delighting our customers. If you have a passion for customer service and a knack for problem solving, we'd love to hear from you at ExPoint.