Global Protective Intelligence Program Lead jobs at Uber
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320 jobs found
31.08.2025
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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Strategic Ownership: Proactively identify business needs and issues for Moto and UberGo. Prioritize projects for the team to define the best path to meet strategic objectives. Motivate the team by...
Own the global process for building and balancing seller books across regions, ensuring equitable account allocation and alignment with strategic priorities. Develop, test, and operationalize the queries, data sources, and...
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry. Prospect new leads and opportunities to build and maintain...
Committing $800m to support drivers transitioning to Electric Vehicles by 2025. Launching new products like Uber Green, Comfort Electric, Planet, the rider emissions savings dashboard in the Mobility app, and...
Build Uber's global support escalation strategy and processes. Set a clear vision, tie together existing strong individual efforts, and execute an integrated approach to uplift support quality. Lead the global...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
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