Director Sales Operations Apac jobs at Uber

More specifically, on the Merchant Finance team, you will support the efficient scaling of the commercial organization through financial reporting, analytics, and sales planning. You will leverage operational and financial data to deliver meaningful analysis that informs decisions across teams. You will work on things like:

1. Measuring ROI and optimizing Sales capital allocation
2. Driving GTM planning and sales quota setting
3. Developing analytics to guide strategic decisions for Sales leadership

What You’ll Do

• Financial & Operational Planning: Partner with company leaders to develop financial forecasts and operational goals
• Partner with the business: To apply business judgment and financial insights to assist with decision-making related to new initiatives, products, and business opportunities
• Sophisticated financial modeling: Break complex business problems down into components, and build models from scratch as well as improve existing models
• Strategic Thinking & Execution Excellence: Partner with your team to execute projects and operationalize our insights
• Be creative, adaptive, and eager to learn new technical skill sets

Basic Qualifications

• 6+ years of proven experience.
• BS/BA in Finance, Accounting, Economics or other relevant subjects.

Preferred Qualifications

• Basic knowledge of GAAP.
• Experience with enterprise-level financial planning systems, SQL, and/or statistical software packages is a plus!
• Prior financial and/or analytical experience, including FP&A, investment banking, management consulting, private equity, or operations.
• Outstanding analytical skills - standard methodologies are second-nature, your models are efficient, scalable, and intuitive
• Excellent communication and people skills - numbers are key, but a business is built with people.
• Self-starter - you will take initiative, be dedicated, set and drive toward goals.
• Ability to prioritize - we are consistently working on multiple projects at any given time, so we are looking for someone who is comfortable working in an ambiguous environment and has the ability to multitask optimally.
• Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

What the Candidate Will Do

1. Strategic Ownership: Proactively identify business needs and issues for Moto and UberGo. Prioritize projects for the team to define the best path to meet strategic objectives. Motivate the team by explaining the big-picture context and aligning their work with the broader company vision
2. Business Sense & Problem Solving: Translate insights from operational and financial metrics into strategy and action plans. You will identify the root cause of risks and opportunities and propose multiple practical solutions. You'll advise leadership on tough trade-offs and propose solutions that may involve several teams with a strong impact.
3. Team Leadership: Empower your team to implement, optimize, and scale core analyses and processes. You will be responsible for delegating tasks and responsibilities to appropriate team members
4. Product & Cross-functional Collaboration: Partner with global and local teams on high-impact and critical initiatives. You will maintain strong working relationships with partners across operations, marketing, customer support, product, policy, and legal to execute new product launches
5. Execution: Oversee the execution of local improvements to ensure market growth and reliability for low-fare products. Monitor metrics to ensure business performance and support decision-making with a strong analytical approach

Basic Qualifications

1. Data-Driven Mentality: You must be able to make strategic decisions based on data analysis and interpretation which includes having experience with data analysis and the ability to interpret and present data to various audiences
2. Communication: Demonstrated experience interpreting and presenting data in an engaging and comprehensive manner. You should be able to advocate for your team and ensure its voice is heard
3. Teamwork: A track record of promoting a team environment where individuals can communicate freely and contribute. You should be able to maintain healthy working relationships, even in disagreement, and actively seek out diverse opinions and feedback
4. Planning & Organization: The ability to plan complex, multi-faceted projects, defining timelines, deliverables, interdependencies, and resource allocation
5. Professional Experience: Five or more years of professional experience, with at least two years in a role that involved people management

Preferred Qualifications

1. Stakeholder management: Involving Public Policy, Legal, and Communication teams
2. Product Acceleration: Experience growing products from 1-100
3. Data analysis tools: SQL, Phyton, and visualization tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

This role demands a unique blend ofdata fluency and stakeholder leadership. The ideal candidate is as comfortable writing SQL queries and building models in BI tools as they are presenting go-to-market strategies to Regional General Managers and Sales leaders. You will design and run the global bookbuilding process, treating it like a product - scoping, testing, iterating, and scaling with rigor.

With global scope and high visibility, this role sits at the intersection of. You will shape how Uber for Business structures its sales engine, ensuring that our sales teams are positioned for success and that we maximize impact across our $700M+ and growing global portfolio.

Bookbuilding Strategy & Execution

• Own the global process for building and balancing seller books across regions, ensuring equitable account allocation and alignment with strategic priorities.
• Develop, test, and operationalize the queries, data sources, and logic that underpin bookbuilding

Data & Insights

• Leverage SQL, Python, and BI tools to design scalable models and insights for segmentation, territory design, and headcount planning.
• Synthesize complex data sets into actionable recommendations for sales leaders.

Stakeholder Management & GTM Alignment

• Partner with Regional General Managers, Country Managers, and Sales Leaders to align on bookbuilding strategy, segmentation adjustments, and headcount planning.
• Act as the trusted advisor on GTM strategy, presenting recommendations and driving alignment across leadership.

Change Management & Communication

• Lead global communication and change management for territory rebalancing and segmentation shifts.
• Drive adoption and clarity around changes, ensuring smooth transitions and minimal disruption to sellers.

Program & Process Management

• Manage bookbuilding like a product, creating a repeatable and transparent playbook for how books evolve each half.
• Run a scrum-like model for iteration and improvement, ensuring the process is hyper-organized and efficient.

Basic Qualifications

• 6+ years of experience in Sales Operations/Sales Strategy
• Advanced proficiency in SQL (query building and optimization) and hands-on experience with BI tools (e.g., Tableau, Looker, PowerBI).
• Strong proficiency with Python (data manipulation, automation, analytics workflows).
• Demonstrated program management experience — organized, detail-oriented, and process-driven.
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or related field.

• Experience in global Sales Operations or within a high-growth SaaS/B2B environment.
• Familiarity with Salesforce.com and sales data workflows.
• Proven ability to communicate complex ideas effectively across technical and non-technical stakeholders.
• Track record of driving organizational change and aligning cross-functional teams around new processes.
• Experience working in a marketplace or multi-sided platform environment.

What You'll Do

• Catalog Onboarding : Manage the different pathways we enable merchants to bring on their product & inventory data onto the platform, focussing on quality assurance and reliability.
• Cross-Functional Collaboration: Partner with Commercial and Integration Engineering teams to integrate merchants’ catalog/inventory systems with Uber’s native catalog platform.
• Process Monitoring and Development: Design and monitor processes to ensure the accuracy, health, and reliability of product data across the platform.
• Product Feature Rollout: Assist in building and launching Uber’s Universal Product Database for EMEA countries, enhancing the accuracy and reliability of product information at scale.
• Category Growth Enablement: Support category-led growth opportunities, such as CPG (Consumer Packaged Goods) ads, by developing and leveraging category and product-level insights.

What You'll Need

• 3+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.)
• An analytical mindset and strong business acumen; you have experience using SQL and advanced Excel, and are comfortable translating technical details to business outcomes
• Highly collaborative; you know how to collaborate, engage and partner with a variety of different stakeholder groups in order to achieve shared goals

Preferred Qualifications

• Prior Grocery, FMCG or Retail experience (particularly in catalog/inventory management, business intelligence, analytics or merchandising functions)
• Proficiency in data manipulation, automation or scripting tools (e.g. Python, Google Apps Script, VBA, etc.) is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

You will be primarily responsible for driving projects which promote,,and
improved E2E driver experience. Combined, delivering step-changes in these areas aims to directly impact accelerated growth and competitiveness in the region.

These are some of the activities you can expect in your day-to-day:

1. Own projects and support development of the strategy and tactics to deliver:
2. Improved reliability across the region, through driver behavior and quality improvements
3. Platform loyalty and improved on-platform engagement initiatives
4. First class driver experience with the platform on earnings, pain points, etc.
5. Operational or product enhancements; address key quality issues affecting driver experience with cross-functional initiatives
6. Collaborate with Tech to test and rollout features, and lead the GTM strategy
7. Monitor engagement and experience on the platform through analytics and insights gathering, deep-diving into reasons for underperformance and identify and act on improvement areas
8. Work closely with several operational and functional teams including EMEA regional operations teams, Safety, Marketing, Legal, Business Development, Policy & Comms teams as well as Tech stakeholders across the business to deliver projects.

What the Candidate Will Need:

1. Min 3 years of experience in strategy, operations, consulting, finance, or general management roles.
2. Strong analytical and problem-solving skills; confident using data to make decisions and build business cases.
3. Fluency in SQL and in working with data sets using Excel, Google Sheets, etc.
4. Proven ability to manage complex programs and multiple projects in parallel.
5. Good communication skills and stakeholder management—able to align diverse teams around shared goals.
6. Ability to work in a fast paced environment and to prioritize effectively.
7. Professional fluency in English.

- - - - Preferred Qualifications ----

1. Familiarity with AI or automation tools.
2. Comfortable building models or dashboards in R, Python, or Tableau.
3. Experience working with Product teams to shape or launch new solutions.
4. Proven ability to collaborate with cross-functional teams such as Tax, Legal, or Compliance.
5. Background in central or local operations, especially managing a portfolio of initiatives.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

You will be responsible for designing, launching, and scaling data-driven programs and growth campaigns that drive adoption, retention, and engagement for Uber for Business across APAC. With a deep understanding of customer marketing, you will develop hyper-local, insight-led campaigns that cater to diverse market needs while contributing to measurable business outcomes.

You will work cross-functionally with Local Ops, Global Strategy & Planning, Product and Engineering as well as with our Sales & Growth teams. A strong focus on premiumisation, user segmentation and incentive experimentation will be key to your success in delivering performance-driven campaigns.

You’ll be customer obsessed and work tirelessly to understand our users and what regional channels we can leverage to influence them.

This is not just another CRM role. While email is one of your core tools, your impact spans the full lifecycle marketing mix — from loyalty partner integrations and product marketing comms to in-app messaging, paid partnerships, research and audience segmentation. You'll define the right levers for each growth opportunity, combining creativity, data, and cross-functional alignment to drive results.

The Impact You'll Have

• End-to-End Campaign Management: Own the campaign roadmap, from ideation and audience targeting to A/B testing and working with our deployment team right through to analysis, and iteration, across multiple markets in APAC.
• Regional Strategy & Execution: Localize and scale proven tactics across markets; identify unique regional and country-level opportunities and audience segments to test and grow.
• Cross-Functional Collaboration: Serve as a strategic partner to regional and global stakeholders (Country and Regional GMs, StratOps, Local Ops, Global CRM, Product) to align marketing initiatives with business priorities and performance goals.
• Customer-Centric Program Design: Design lifecycle journeys that deliver relevance and value to business travellers, including loyalty programs (eg. Qantas Frequent Flyer) and premiumisation promotional campaigns.
• Product Launches & Growth Initiatives: Support on GTM strategies for regional product launches and feature rollouts. Collaborate with Product Marketing & Ops to design campaigns that drive awareness & adoption ensuring launches are leverages to increase usage across the region.
• Performance Analysis & Insight Sharing: Track and report on campaign effectiveness (e.g., Trip lift, Gross Booking impact, ROI), drawing insights to inform future strategies and share learnings globally.
• Audience Research & Personal Development: Spearhead regional research into the existing base, uncovering actionable insights to inform messaging, personas and use cases.
• Tooling & Operational Expertise: Build technical fluency in campaign tools to enhance campaign scalability, troubleshoot issues , and improve executional efficiency.

The Experience You'll Bring

• 5-7 years of experience in B2C and/or B2B CRM, lifecycle, or growth marketing, with a proven track record of driving measurable business results through end-to-end campaign execution
• Strong analytical skills with the ability to interpret data, draw insights, and translate them into action (e.g., A/B testing, ROI analysis, user segmentation)
• Experience managing multiple cross-functional projects in a fast-paced environment, balancing short-term performance goals with long-term strategic planning
• Demonstrated ability to collaborate with global and regional stakeholders, including Ops, Strategy, Product, and Engineering teams
• Excellent written and verbal communication skills, with experience presenting to senior stakeholders
• Comfort working with data — including interpreting dashboards, partnering with data teams, and basic SQL literacy
• Proficiency with a CRM marketing toolset or platforms (e.g., Salesforce Marketing Cloud, Braze, Hubspot, or equivalent)

Bonus Points:

• Pan APAC experience
• Fluent in English, with other languages an advantage.
• Localisation experience
• Industry (travel or delivery) experience
• Familiarity with loyalty programs, airport or travel marketing, or premium product positioning
• Database querying (SQL), data visualisation (Tableau) and database growth marketing skills

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What the Candidate Will Do:

• Define the operating structure and processes to implement on product strategy
• Lead a community of strategic leaders to encourage significant impact to the business
• Maintain regular communications with key team members across the org
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product life cycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch
• Surface and advocate for key insights from the business to advise product improvement

Basic Qualifications:

• 5+ years experience in operations, business consulting, finance or similar analytical role
• Excellent communication, the ability to engage internal and external customers
• Deep understanding of the user experience
• Ability to leverage data to inform and support critical decisions
• Strategic alignment, able to bring key stakeholders across functions together
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization

Preferred Qualifications:

• SQL proficiency
• Deep analytical expertise
• People management experience
• Prior experience working with Search or ranking functions
• Prior experience working on global projects, or in an international setting