Customer Support Specialist Night Shift jobs at Uber
Advance your career in high tech with Expoint. Discover job opportunities as a Customer Support Specialist Night Shift and join top companies in the industry such as Uber. Sign up today and take control of your future.
Company (1)
Job type
Job categories
Job title (1)
United States
State
City
195 jobs found
31.08.2025
U
Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
End-to-End Campaign Management: Own the campaign roadmap, from ideation and audience targeting to A/B testing and working with our deployment team right through to analysis, and iteration, across multiple markets...
Define the roadmap and lead the execution of support solutions for Merchants and B2B using GenAI. Work closely with the Merchant Product team and a massive global community operations organization...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Discover your dream career in the high tech industry with Expoint. Our platform offers a wide range of Customer Support Specialist Night Shift jobs opportunities, giving you access to the best companies in the field, like Uber. With our easy-to-use search engine, you can quickly find the right job for you and connect with top companies. No more endless scrolling through countless job boards, with Expoint you can focus on finding your perfect match. Sign up today and follow your dreams in the high tech industry with Expoint.