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Uber Staff Software Engineer Customer Obsession United States, West Virginia
Act as the first point of contact for identifying and resolving local app issues, including routing problems, incorrect navigation tiles, and communication bugs. Lead local rider appeasement efforts and manage...
Conduct root cause analysis on the most recurrent customer support issues to translate findings into actionable insights. Collaborate with Program Managers to generate hypotheses and support the evaluation of pilots...
Building and refining the Uber One member experience that captures new users and drives engagement. Enhancing user engagement for our members by creating a fun, motivating benefits that show value...
Advocate for new tech solutions that can help make our support experience better and more cost-efficient. This includes balancing business needs for experience and DP sentiment with the long term...
Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume. Report & document issues with reporting parties using various platforms-Master multiple...
Take complete ownership of your restaurant portfolio and drive the business and operational performance. Identify and initiate new partnership opportunities with the restaurants in your territory. Build long-term relationships with...
Be a passionate advocate for Drivers and Riders while answering any questions that come your way. Deliver high-quality service across multiple support platforms (mainly tickets, email, phone). Create loyalty among...
Act as the first point of contact for identifying and resolving local app issues, including routing problems, incorrect navigation tiles, and communication bugs. Lead local rider appeasement efforts and manage...
Discover your dream career in the high tech industry with Expoint. Our platform offers a wide range of Customer Support Specialist jobs opportunities, giving you access to the best companies in the field, like Uber. With our easy-to-use search engine, you can quickly find the right job for you and connect with top companies. No more endless scrolling through countless job boards, with Expoint you can focus on finding your perfect match. Sign up today and follow your dreams in the high tech industry with Expoint.