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31.08.2025
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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
Create wireframes, visual designs, and prototypes to solve complex UX problems. Present work in various mediums and fidelities throughout the design process. Give and solicit feedback from other designers to...
Define the roadmap and lead the execution of support solutions for Merchants and B2B using GenAI. Work closely with the Merchant Product team and a massive global community operations organization...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
As a CoE Specialist II with Uber in the tech industry, you will become an integral part of a team that functions as a central point of contact for product launches, training, technology adoption, and product directory prioritization. You will be a coach who advises internal and external stakeholders on best practices and current technologies, helping to spread the culture of Uber among the technical world.
You will work with product teams to ensure successful product launch communication and execution, as well as provide technical subject matter expertise to further growth of specific products or services. You will utilize your knowledge of available technology and tools across the organization to develop creative product solutions and support users through the product lifecycle process. You’ll be responsible for training users and stakeholders on the latest product and service offerings, as well as suggesting strategies for better adoption of technologies. Additionally, you will lead product and service directory prioritization, identifying areas for improvement and recommending effective and efficient solutions.
The perfect CoE Specialist II candidate has a minimum of four years of experience in the tech industry, specifically related to systems, software, web tools, and market trends. They have exceptional interpersonal, analytical, problem-solving, collaboration and communication skills. They are passionate about technology and have an entrepreneurial spirit to help promote innovation and drive adoption.
Expoint is the ultimate resource for tech professionals looking to take their careers to the next level. With a wide variety of roles available, Expoint can provide you with the perfect opportunity to join Uber as a CoE Specialist II and be part of one of the most innovative companies in the tech industry.