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31.08.2025
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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
Champion Customer Success: Demonstrate exceptional empathy and understanding while resolving customer concerns related to autonomous vehicle functionality, operations, and services. You'll be a trusted resource for new and existing AV...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
As an Uber Code Specialist, you'll be a crucial part of the tech team that powers our experiences. To make sure our users are having the best experience possible, you'll need to understand and actively maintain our technology stack and architecture.
You'll be a crucial part of the development team, where you'll be responsible for creating and optimizing code that will improve the Uber user experience. You'll stay abreast of best practices and technologies when it comes to coding, and use your expertise to create safe and optimized code.
Fort the Uber Code Specialist role, you'll be expected to have extensive experience with multiple coding languages like HTML, SQL, CSS, JavaScript, Python, and Node.js. Experience with developing and refactoring code for mobile and web platforms is a bonus. You'll need to be familiar with the development process, and provide helpful feedback and guidance on coding that meets high standards.
You'll also proactively research and develop options for applications or services, writing and testing code to integrate with other applications or services. You'll be responsible for troubleshooting and debugging memory leak, concurrency, and other performance issues. By showing initiative, you'll help ensure applications and services are available, and improve user security.
If you want an opportunity to join a vibrant, culture-forward workplace, then becoming an Uber Code Specialist is the career path for you. Your expertise will directly affect the experiences our users have when they ride with Uber, so join our team today and make a lasting impact!