Enterprise Account Executive M/w/d Retail & jobs at Uber

What You'll Do

• Catalog Onboarding : Manage the different pathways we enable merchants to bring on their product & inventory data onto the platform, focussing on quality assurance and reliability.
• Cross-Functional Collaboration: Partner with Commercial and Integration Engineering teams to integrate merchants’ catalog/inventory systems with Uber’s native catalog platform.
• Process Monitoring and Development: Design and monitor processes to ensure the accuracy, health, and reliability of product data across the platform.
• Product Feature Rollout: Assist in building and launching Uber’s Universal Product Database for EMEA countries, enhancing the accuracy and reliability of product information at scale.
• Category Growth Enablement: Support category-led growth opportunities, such as CPG (Consumer Packaged Goods) ads, by developing and leveraging category and product-level insights.

What You'll Need

• 3+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.)
• An analytical mindset and strong business acumen; you have experience using SQL and advanced Excel, and are comfortable translating technical details to business outcomes
• Highly collaborative; you know how to collaborate, engage and partner with a variety of different stakeholder groups in order to achieve shared goals

Preferred Qualifications

• Prior Grocery, FMCG or Retail experience (particularly in catalog/inventory management, business intelligence, analytics or merchandising functions)
• Proficiency in data manipulation, automation or scripting tools (e.g. Python, Google Apps Script, VBA, etc.) is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

As a Mid-Market Growth Account Executive, you will be responsible for driving revenue growth and increasing operational and commercial excellence with our existing customers. As a Growth Account Executive, you will work closely with current customers in the Mid-Market segment (<2500 employees) to understand their unique challenges and goals, acting as a consultative partner on the Uber for Business platform. You will own the relationship and growth strategy by identifying upsell and cross-sell opportunities, negotiating deals that are mutually beneficial, and getting commitment from senior decision-makers.

This role is hybrid in nature making this a perfect fit for a seller with a hunter mindset and excellent relationship and account management skills.

The Impact You'll Have

• Develop a comprehensive view of the client that includes their business priorities, competitive edge in the marketplace, industry trends, and key strategic partner relationships.
• Grow and retain a book of business and proactively identify expansion opportunities to drive growth across multiple lines of business, products, and services for customers to exceed revenue goals. (Increase adoption and usage of our current programs, expand to new offices or departments, or cross-sell new product offerings)
• Negotiate contract renewals, amendments, and expansions by collaborating with cross-functional teams and owning the discussion with the client.
• Build, enhance, and implement long-term client relationships and communication at the C-level, with executives, key decision-makers, and influencers. Ensure our partners have an exceptional experience with Uber for Business.
• Conduct quarterly business reviews to illustrate the adoption of our platform and drive the conversation towards opportunities to expand the partnership and spend with Uber.

The Experience You'll Bring

• Minimum of 2 years of sales experience within a quota carrying role as an Account Manager with a focus on growing revenue within a book of business and / or as an Account Executive with end-to-end sales experience
• Demonstrated success of hitting sales quotas based on revenue growth
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Bachelor’s Degree
• Experience with tools such as Salesforce, ZoomInfo, Groove, LinkedIn Sales Navigator, Tableau, Google Suite
• Strong prioritisation skills: able to manage time effectively, prioritising high-value clients, while working with multiple customers to deliver on goals and improve processes.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Identifying new sales opportunities through product adoption and location expansion
• Identify opportunities and recognize additional revenue potential
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Basic Qualifications

• At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

Preferred Qualifications

• Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)
• Google Suite Experience is highly preferred

For Miami, FL-based roles: The base hourly rate range for this role is USD$24.50 per hour - USD$25.80 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

As a Merchant Expansion Account Manager, you’ll be essential to driving sustainable merchant growth, retaining high-value accounts, and acting as a strategic advisor to improve restaurant operations. Through tailored support and proactive expansion of services, you’ll help build mutually beneficial partnerships that accelerate revenue for both our merchants and Uber Eats.

What You’ll Do

• Drive performance within your portfolio by improving the experience for restaurants, delivery partners, and consumers

• Renegotiate commercial agreements to unlock stronger terms and value

• Lead growth initiatives, ensuring we offer the best restaurant selection while optimizing partner operations

• Build deep relationships with restaurant partners, identifying opportunities to elevate their delivery business

• Own and resolve complex issues, ensuring timely solutions for top partners and maintaining high satisfaction

Basic Qualifications

• At least 3 years of experience in a client-facing B2B or B2C role

• Strong desire to grow a career on the commercial side of the business, working directly with top accounts

• Ability to analyze data (especially using Excel or Google Sheets) and turn insights into action

• Strong communication and storytelling skills to craft compelling business cases

• Excellent interpersonal skills: able to uncover objections, resolve concerns, and close deals

• Proven ability to multi-task, prioritize, and execute in a fast-paced environment

• Self-starter mindset with the ability to work autonomously and drive impact

Preferred Qualifications

• Willingness to roll up your sleeves and dive deep with partners to hit revenue, retention, and adoption goals

• Strategic thinking: able to assess partner needs and identify creative solutions

• Experience using CRM tools; familiarity with SQL is a plus

• Background in e-commerce, food delivery, or related industries is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

In this role, you will drive the strategy, roadmap, and thought leadership behind features that will scalably unlock new restricted item categories in new markets, strengthen our reliability and compliance in markets we’re already launched in, and accelerate growth of these burgeoning categories. You will own the end-to-end success of these categories, from optimizing how customers search and discover restricted items amongst a myriad of restrictions, to ensuring seamless and compliant deliveries through the Earner flow, to enhancing how merchants merchandise and promote these products in their storefronts. The Restricted Items team sits within the Grocery & Retail organization, a rapidly growing category on Eats with significant conviction and investment.

You will be driving projects with a broad set of cross-functional stakeholders across engineering, design, business development, sales, operations, data science, legal, privacy, and more. This role is a great fit for a PM with a real passion for solving complex problems across global markets, great technical depth, principled thinking, seasoned prioritization skills, and a mentality of starting with the customer first and working backward. This PM will be most successful if they are excited about becoming completely immersed in the Restricted Items world – you will ultimately be the subject matter expert when it comes to third party delivery of regulated items.

The opportunities to advance the restricted items charter are endless. This is a representative sampling of the areas you might be tackling on the team:

1. Drive the strategy, roadmap, and thought leadership behind features that will scalably unlock new restricted item categories in new markets, strengthen our reliability in markets we’re already launched in, and accelerate growth of these burgeoning categories
2. Craft the foundations required to effectively unlock new restricted item business lines, driving incremental revenue in new markets we’re currently blocked in due to lack of product support for local regulations (ie. Cannabis in the US, Pharmacy in the UK)
3. Optimize how we surface restricted items in the customer shopping journey - through search, browse, promotions, and merchandising - how can we maximize the discoverability and orderability of restricted items while still being socially responsible and adhering to regional regulations?
4. Collaborate closely with regional operations and business partners in order to understand the local regulations and pain points related to restricted items, then synthesize the feedback across global markets to develop a strategic product roadmap to solve them
5. Ideate on and implement innovative and effective ways to strengthen age verification flows to deter minor delivery and discourage Earner non-compliant behaviors, improving our global compliance rates
6. Ensure the end-to-end reliability and success of trips that contain restricted items
7. Optimize how merchants onboard and configure their catalogs for restricted items, maximizing the orderability and selection of these products
8. Influence and collaborate with various product teams across Uber that we depend on in order to ensure compliant deliveries of restricted items (ie. Search, Earner Experience, Fulfillment)

Basic Qualifications

1. Minimum 3-5 years experience delivering successful and innovative products with your fingerprints all over them
2. Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the meta

Preferred Qualifications

1. Attention to detail. The ability to obsess over every single part of the retailing process
2. Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users and partner’s problems
3. Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis
4. A “Driver” mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery
5. Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on
6. A high bar across the board — from your own contributions to the people you work with, to the products you work on
7. A true passion for Uber’s mission, our products, and the company’s hybrid technology/operations nature
8. A never-ending desire to grow and learn

Bonus Points For

1. Experience building products from 0 to 1
2. Experience in the grocery, retail, CPG or ecommerce industry
3. Experience working across global requirements and expertly synthesizing them in order to craft a scalable product roadmap
4. Experience working with local regulations and/or age verification technologies

For New York, NY-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

In this senior role, you’ll help shape the Retail product vision for the LatAm business by driving key marketplace initiatives across workstreams. You’ll lead major retail product rollouts, ensure seamless launches, and deliver measurable impact.

While you won’t own every project end-to-end, your role will be critical in aligning stakeholders, removing blockers, and translating ambiguity into clear action.

As the bridge between LatAm Ops and Global Product teams, you’ll champion regional priorities, influence product roadmaps, and drive long-term improvements to courier experience, reliability, and cost efficiency.

• Lead Retail Product Rollouts: Oversee scoping, testing, launch, and post-launch performance tracking across LatAm

• Own Marketplace Reliability: Monitor and influence key KPIs related to supply health and operational excellence

• Drive Regional Product Planning: Translate market insights into regional needs, define product gaps, and influence global product roadmaps

• Champion Operational Impact: Represent LatAm Ops in product discussions and advocate for features that enhance courier engagement and marketplace performance

• Surface and Act on Opportunities: Identify improvements to reliability, efficiency, or user experience; quantify and partner on solutions

• Coordinate Stakeholders: Build and maintain cross-functional relationships with local teams, commercial leads, and product partners

• Lead Analytical Deep-Dives: Run root cause analyses, support business cases, and measure launch effectiveness using SQL and Excel

• Manage Feedback Loops: Own bug triage, regional feedback intake, and documentation of best practices and adoption

• 5+ years of experience in Operations, Product Strategy, Project Management, or similar roles, preferably in tech, logistics, consulting, or marketplace environments

• Proficiency in SQL and Excel — capable of conducting deep analysis and building compelling cases

• Strong written and verbal communication skills in English and Spanish, with confidence presenting to senior stakeholders

• Proven ability to influence without authority and manage complex stakeholder landscapes

• Strong organizational skills and attention to detail to manage multiple workstreams

• Strategic thinking with a hands-on approach and high comfort with ambiguity

• Resilience, ownership, and the ability to move initiatives forward even when facing setbacks or external blockers

• Experience in Retail, Groceries, Pharma, Convenience, or E-commerce

• Exposure to product launch processes or marketplace product strategies

• Track record of navigating cross-regional or global stakeholder environments

• Familiarity with courier experience, last-mile dynamics, or operations-driven product roles

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .