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Coe Specialist Ii jobs at Uber in United States, West Virginia

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West Virginia
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445 jobs found
31.08.2025
U

Uber Program Specialist IV Escalations United States, West Virginia

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Description:
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
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31.08.2025
U

Uber COE Team Lead Merchant Premium Support United States, West Virginia

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Description:
Manage team performance and drive results, guide adherence to policies. Lead, coach, mentor, and motivate employees. Partner with the Recruiting team on hiring. Lead improvements on support logic and processes....
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31.08.2025
U

Uber Safety Investigations Specialist - US & C IRT Tier United States, West Virginia

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Description:
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
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31.08.2025
U

Uber Risk Compliance Specialist II - Document Escalations Queue United States, West Virginia

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Description:
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
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31.08.2025
U

Uber COE Specialist II United States, West Virginia

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Description:
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
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31.08.2025
U

Uber Product Designer II - U4B United States, West Virginia

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Description:
Create wireframes, visual designs, and prototypes to solve complex UX problems. Present work in various mediums and fidelities throughout the design process. Give and solicit feedback from other designers to...
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30.08.2025
U

Uber Product Manager II Customer Obsession B2B & GenAI United States, West Virginia

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Description:
Define the roadmap and lead the execution of support solutions for Merchants and B2B using GenAI. Work closely with the Merchant Product team and a massive global community operations organization...
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Description:
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Expand description
Full job details
This is an exciting opportunity to become a part of the fast-paced world of the tech industry in Uber in the United States, West Virginia. As a Coe specialist II, you will be responsible for providing technical support and system design and development for Uber's software tools. You will be working with software engineers to create, review, maintain and debug complex software systems. In addition to working on software systems, as a Coe specialist II, you will also be responsible for managing and optimizing the performance, functionality, and security of software systems. You will run tests to ensure that software solutions meet the requirements of a given business. You will also analyze and troubleshoot existing software solutions and existing systems. You will work closely with a variety of teams to ensure that software solutions are properly implemented. You will be able to communicate changes and areas for improvement to other team members. You will also become an expert on all aspects of the system in order to properly identify and solve any potential problems. This role requires a high level of knowledge in software engineering and computer science. You will need to be well-versed in both design and development principles. A strong technical background is essential for this position as is the ability to take initiative and think critically. This role requires someone who is organized, able to multitask and can work independently. If you possess strong problem-solving skills and experience in software development and IT service management, then this is the perfect role for you. Join Uber's team in the United States, West Virginia as a Coe specialist II to help ensure that software solutions are delivered on time and within budget. Apply now through Expoint and jumpstart your career in the tech industry.