Business Operations Manager - Organizational Change Management jobs at Truist

Regular or Temporary:

English (Required)

Regular or Temporary:

English (Required)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide leadership in managing multiple and/or large scale high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value.

2. Ensure smooth project progression by effectively defining/managing the project plan, phase gate reviews, change requests and stakeholder status reporting. Ensure documentation at all phases.

4. Manage projects throughout the project lifecycle. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.

5. Ensure adherence to Risk and other Corporate policies and requirements.

6. Develop quality business relationships so that client needs can be anticipated and addressed.

7. Proactively develop innovative approaches, risk mitigation strategies and quality control and assist in continuous improvement.

8. Mentor, coach and set direction for team members and project managers/analysts. Provide feedback to group managers regarding the work performance of members.

9. Program ProfileSpan of Impact: Corporation; multiple lines of business; Budget impact: $10,000,000 to $100,000,000; Timeline: corporate programs and strategic projects are complex and can range from one year to five years in duration; Program complexity: medium to large.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business Administration or technology-related field, or equivalent education and related training

2. Ten years of experience in increasing complex project management, including 8 years of applicable business experience inclusive of project management experience

3. Knowledge in software development lifecycle in an enterprise environment

5. Goal-oriented, action-focused, executive level interpersonal and communication skills

6. Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands

7. Proven leadership skills

8. Outstanding record of project management success

Preferred Qualifications:

1. Project Management Professional (PMP) certification

2. Three years of financial services-related project experience

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

Regular or Temporary:

English (Required)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Enhance and maintain Cyber Third-Party Risk Management standard, policies and procedures.

• Work closely with Cyber risk partners and Third-Party Risk organizations to ensure cyber risks are properly tracked and reported.

• Perform Cyber Security third-party risk aggregation and root cause analysis by defining and implementing metrics to ensure appropriate measurement and reporting of risk exposure.

• Provide regular reporting on Cyber Security Third Party Risk Management and support leadership with risk prioritization and escalation.

• Ensure Cyber Security requirements/specifications are properly reflected and evaluated through the third-party risk assessment process and appropriate risk rating is assigned based on compensating controls and risk appetite.

• Analyze findings/deficiencies to ensure appropriate risk rating and risk treatment. Ensure appropriate SMEs are engaged in the decision making (risk acceptance/risk remediation). Escalate to leadership when critical issues are identified.

• Maintain current understanding of Cyber Security threats, vulnerabilities, and regulatory developments impacting third-party risk.

• Understand Truist Cyber Security requirements, risk approach, and applicability to Truist Third Parties.

• Strengthen and sustain proactive risk culture through effective risk-focused management and partnership with risk partners/lines of defense.

• Serve as a subject matter expert and steward of the Cyber Third-Party Risk Framework (standard requirements, processes, risk criteria) to identify, report and mitigate cyber risks.

• Drive conversations for appropriate risk treatment with a deep understanding of the risk management processes.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree and eight years of experience in Cyber Security third-party risk management or performing cyber third-party risk assessments.

• Deep specialized knowledge on Cyber Security controls and third-party risk management best practices.

• Deep understanding of SOC2 type 2 reports (scope/coverage, applicability, etc.).

Preferred Qualifications:

• Master’s degree or MBA and ten years of experience or an equivalent combination of education and work experience.

• Banking or financial services experience.

• Experience working with Archer, KY3P and Security Scorecard.

• Deep understanding of the contracting process (contract negotiation/redlining) .

• CISSP Certification.

• Other security certifications: CISA, CRISC,

• Other technical certifications (e.g. CCNA, RHCE, MCSE, etc.).

• Certified Third-Party Risk Professional (CTPRP).

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Comply with Enterprise Change Frameworks and Enhance Product Commercialization methodology, approach and toolkit
2. Design, develop and deliver training strategy and content
3. Facilitate working sessions with cross-functional stakeholders to design comprehensive readiness plans
4. Gain an understanding of products, new features, and capabilities.
5. Partner with Product Managers and key stakeholders to document value proposition with emphasis on client impact.
6. Develop stakeholder and client analyses that identify change impacts and guide development of the launch approach
7. Utilize the outcome of the impact assessments to develop an end-to-end Launch Plan by coordinating with owners of each launch plan component (i.e., Go-to- Market Readiness Plan includes key components such as Rollout Approach; Communication; Content or Information Guides; Training; Onboarding Processes and Procedures; Customer Support Model; Pricing and Billing Framework; Migration Plan; and Client Feedback Mechanism etc.,).
8. Develop and maintain the Commercialization or Launch plan project plan and timeline (drive execution)
9. Develop the messaging framework and communication plan for each launch to reach different audiences based on stakeholder assessment.
10. Produce and update initiative dashboards and readiness deliverables.
11. Identify, report, and facilitate the mitigation or resolution of risks and issues.
12. Create internal teammate talking points (primarily targeted for Sales teammates)
13. Update external and internal sites with relevant product, new feature, or capability Information.
14. Manage, influence, and collaborate with matrixed teams to provide information required to fulfill responsibilities described above (guides and mentors assigned junior analysts)

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in related field or an equivalent combination of education and related work experience
2. Knowledge of designing and implementing go-to-market/launch plans, including teammate engagement and readiness programs
3. 10+ years of Change Management, Business Readiness, Commercialization, Marketing product management, product development or sales experience of financial or treasury products and/or services, or equivalent experience such as financial services consulting
4. Project management experience
5. Excellent verbal, written communication and presentation skills
6. Demonstrated ability to work collaboratively across organizations and stakeholders to drive results
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

1. In-depth and broad knowledge of Wholesale Payments/ Treasury Solutions applications and products
2. Certified Treasury Professional (CTP) designation
3. Project Management Professional (PMP) certification and/or 5+ years project management experience
4. Master’s degree in Business Administration

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop and lead the execution of supplier management strategies that align with Truist's long-term business objectives.
• Collaborate with senior leadership to identify strategic supplier opportunities and ensure they are effectively leveraged to drive business success.
• Design and implement frameworks for evaluating supplier performance and developing continuous improvement plans.• Serve as the strategic point of contact for the organization’s most critical and high-value suppliers.
• Build and maintain executive-level relationships with suppliers, ensuring alignment with Truist’s strategic goals and fostering long-term partnerships.
• Lead negotiations in collaboration with sourcing with strategic suppliers, ensuring terms are favorable and contribute to Truist’s competitive positioning.• Oversee the development of cost management strategies across the supplier portfolio, ensuring the delivery of financial objectives.
• Identify and execute high-impact cost-saving initiatives, balancing cost efficiency with the need for quality and innovation.
• Collaborate with finance and procurement teams to optimize the financial impact of supplier engagements, including budgeting, forecasting, and reporting.• Develop and implement comprehensive risk management strategies to mitigate potential risks associated with strategic suppliers.
• Ensure compliance with all regulatory requirements, internal policies, and industry standards related to supplier management.
• Lead the development of contingency plans to manage disruptions in the supply chain.• Establish and monitor key performance indicators (KPIs) to assess the effectiveness of strategic supplier relationships.
• Lead initiatives to continuously improve supplier performance, including the development and enforcement of Service Level Agreements (SLAs).
• Provide strategic insights and recommendations to senior leadership based on performance data and industry trends.• Stay informed on industry trends, emerging technologies, and market conditions to inform supplier strategy and drive innovation.
• Lead efforts to integrate new technologies and best practices into Truist’s supplier management processes.
• Identify and capitalize on opportunities to enhance Truist’s supplier management framework through innovative approaches and solutions.• Work closely with cross-functional teams, including procurement, finance, legal, and operations, to ensure a cohesive approach to supplier management.
• Act as a strategic advisor to internal stakeholders on supplier-related issues, providing expert guidance and support.
• Lead cross-functional initiatives aimed at enhancing supplier management practices and achieving broader organizational goals.• Provide leadership and mentorship to the Supplier Management team, including the Cost and Supplier Management Consultants.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Support talent development initiatives to build a strong pipeline of future leaders in supplier management.• Prepare and present high-level reports on supplier performance, cost management, risk mitigation, and strategic initiatives to senior leadership.
• Ensure effective communication of supplier management strategies and outcomes across the organization.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree and ten years of IT service delivery with experience managing complex, IT supplier relationships; or an equivalent combination of education and work experience.
2. Deep specialized and/or broad functional knowledge. Sound understanding of business and organizational strategies and processes.
3. Ability to interpret internal and external business challenges and recommend best practices. Ability to lead complex projects.
4. Sophisticated analytical skills and the ability to solve complex technical and business problems.
5. Ability to influence others at senior levels to adopt a new perspective.

1. Bachelor’s degree and thirteen years of experience or an equivalent combination of education and work experience.
2. Masters degree in Business Administration, Supply Chain, Finance, or Accounting
3. Banking or financial services experience.

Regular or Temporary:

English (Required)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide risk guidance and serve as risk Subject Matter Expert (SME) to assigned Business Unit across all risk types to promote and strengthen compliance with applicable regulations, policies, procedures and risk program requirements.

• Understand Business Unit goals, provide risk management expertise in strategic projects and seek engagement from appropriate peers for guidance and input.

• Partner with first and second line defense teammates across assigned business areas in identifying, escalating and in remediating risk control gaps to ensure compliance with Enterprise Risk Management programs and policy.

• Effectively challenge the assigned Business Unit to aide in the evaluations and self-identification of risk control weaknesses. Assist with evaluation and assessment of the remediation efforts to confirm adequate resolution.

• Aggregate, report and communicate risk results to inform teammate stakeholders of the existing risk environment and escalate material concerns to Business Unit leaders and committees.

• Monitor and report on emerging risks potentially impactful to Business Unit partners and Truist. Implement processes and record retention routines necessary to ensure Business Unit compliance with enterprise risk monitoring requirements.

• Oversee risk appetite and business risk strategy ensuring adherence to defined limits. Effort includes risk identification, risk acceptance and risk prioritization of current and emerging risks.

• Understand Business Unit goals, provide risk management expertise in strategic projects and seek engagement from appropriate peers for guidance and input.

• Other activities and special projects, as deemed required.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Accounting, Business, Finance or related field, or equivalent education and related training.

• 6+ years of experience in a financial institution with emphasis on risk management or equivalent work experience and training, and/or equivalent education, training and experience.

• Experience in compliance and operational risk mitigation and remediation.

• Strong communication, interpersonal, presentation and negotiation skills.

• Proven leadership and management skills.

• Strong analytical, problem solving and decision-making skills in complex environments and with senior leadership.

• Strong time management and organizational skills adaptable to a dynamic and complex work environment; Capable of handling multiple projects concurrently.

• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

• Ability to travel, occasionally overnight.