Mortgage Servicing Client Correspondence Manager jobs at Truist in United States, Richmond

Regular or Temporary:

English (Required)

1st shift (United States of America)Responsible for providing rate lock support for Retail and Correspondent channels while ensuring rate lock information is accurate to include updating rate lock requests to meet stringent service level agreements. Manage loan pipelines manually when technology implementation is delayed or unavailable in order to provide faster go-to-market changes to either increase competitive advantages or for risk mitigation purposes in unstable market environments. Distribution point for rate sheet creation in conjunction with the Secondary Trade Desk. Responsible for interacting with mortgage loan officers and Correspondent Account Managers on a daily basis to ensure correct pricing in order to produce accurate mortgage closing documents and Correspondent purchase advices.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide rate lock, rate renegotiations, float downs and rate extension support via email and phone center for internal and external clients.
• Identify any potential issues or concerns with technology installs or incorrect loan pricing scenarios.
• Develop internal and external rate sheets on a daily basis in conjunction with the Capital Markets Trade Desk and run test files to insure accuracy.
• Execute pricing margin changes when needed.
• Manage all changes and inputs into Empower in regard to request made to include documentations and approvals of changes. This includes filing and recording and storing of pertinent information within the Corporate Records and Information Management (CRIM) guidelines.
• Support management by working on moderately complex projects and researching pricing records to obtain data.
• Meet/exceed stringent service level agreements for response times as well as maintaining high scores on phone evaluation forms when speaking with mortgage loan officers.
• Perform duties with outside investors or housing agencies to include locking and maintain loan pipelines.
• Provide oversight on duplicate loan locks by reviewing daily reporting to insure accuracy for proper loan hedge position.
• Produce bid tapes for Correspondent lenders when loan features are not supported by technology.

Required Qualifications:

• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 2+ years of Secondary Marketing experience and/or previous positions with mortgage knowledge and customer service experience.
• Knowledge of regulatory changes, internal compliance requirements and guidelines.
• Demonstrated proficiency in basic computer applications, ability to problem solve as well as general Microsoft Office skills.
• Excellent verbal and written communication skills, as well as demonstrated examples of working well within teams.

Preferred Qualifications:

• Knowledge of loan origination systems.
• Extensive knowledge of mortgage loan pricing.

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.

Will collect on Lightstream accounts. Work schedule will be Monday-Friday from 12 PM-9 PM with rotating Saturday schedule.

Following is a summary of the essential functions for this job. Other duties performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
3. Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
4. Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
5. Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
6. Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
7. Execute on the established call scripts documented in training, policies, procedures, and guidelines.
8. Achieve acceptable call monitoring scores in each call category.
9. Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
10. Accurately process payments, transactions, and workflows.
11. Complete all required Computer Based Training (CBT) courses accurately and timely.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education and related training or experience
2. Strong verbal and written communication skills
3. Basic Computer skills
4. Ability to perform in a fast paced, highly dynamic environment.
5. Ability to work flexible schedule, including overtime as needed.

1. Previous Client service, collections, or sales experience
2. Bilingual

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. Two years of teller or cash handling or client service experience
3. Six months of client relationship building or sales experience
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
6. Ability to multi-task under time constraints
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be includedPreferred Qualifications:

1. One year of client relationship building or sales experience
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention
3. Experience with sourcing and prospecting for new clients and client relationship building
4. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
2. Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
3. Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
4. Build in and maintain security controls and monitoring in support of company standards.
5. Typically lead moderately complex projects and participate in larger, more complex initiatives.
6. Solve complex technical and operational problems. Act as a resource for teammates with less experience
7. May oversee the work of a small team.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience

2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

1. Master’s degree and ten+ years of experience or an equivalent combination of education and work experience

2. Knowledge of specific applications, technology platforms, programming languages, systems, or business segments

3. Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills

4.Experience with Real Estate Servicing Technology

5. Good understanding of object-oriented programming using .NET

8. Experience with CI/CD pipelines for automated testing and deployments

9. Knowledge of other programming language such as Python, Java, HTML, CSS

10. Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level

11. Experience with Open Source tools and frameworks

12. Experience with cloud technologies, such as AWS, Azure, or GCP

13. Knowledge in AWS Serverless services like Amazon EventBridge, ECS and Fargate

14. Knowledge in Terraform or any other IaC is preferred

15. Strong understanding of SOA and/or Open API methodologies and service architectures

16. Experience using web servers, application containers, caching technologies

17. Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)

18. Experience with messaging systems (i.e., MQ and JMS)

19. Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

Position will sit in-office 4 days a week, and 1 remote. At one of the locations:

• 7701 Airport Center Drive, Greensboro, North Carolina
• 7455 Chancellor Drive, Orlando, Florida

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Support the commercial lending process through underwriting, policy knowledge, credit structuring, and risk assessment in credit request packages in a moderate sized or large homogeneous portfolio. Ensure packages are complete, accurate and thoroughly documented

2. Analyze and/or recommend adjustments to financial statement spreads

3. Interact with client, verbally and in writing, on pending loan requests or portfolio management actions

4. Understand and articulate all Truist Wholesale Credit policies, procedures and processes. Recommend credit within the Bank's risk appetite, and document when and why exceptions are appropriate. May require specialized underwriting skills for Commercial and Industrial, Commercial Real Estate, SBA lending, and other product offerings

5. Exercise prudent credit judgment through individual loan authority, if applicable

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree, or equivalent education and related training

2. 3 years of experience in commercial lending and/or credit experience

3. Comprehensive commercial lending, underwriting, and regulatory knowledge

4. Demonstrated effective problem solving skills

5. Understanding of financial and cost accounting principles

6. Strong interpersonal, written, and communication

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Demonstrated proficiency in commercial lending systems

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree, or equivalent education and related training

2. 5+ years of experience in commercial lending and/or credit experience

3. Comprehensive commercial lending, underwriting, and regulatory knowledge

4. Demonstrated effective problem solving skills

5. Understanding of financial and cost accounting principles

6. Strong interpersonal, written, and communication

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Master's degree in Finance, Accounting, Economics, Business or equivalent financial industry training

2. RMA - Credit Risk Certification

3. Demonstrated proficiency in commercial lending systems

4. Previous CRE underwriting experience

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.

will be collecting on Deposit accounts. Requires customer service and/or collections experience.

Work schedule 9 am-6 PM

Following is a summary of the essential functions for this job. Other duties performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
3. Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
4. Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
5. Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
6. Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
7. Execute on the established call scripts documented in training, policies, procedures, and guidelines.
8. Achieve acceptable call monitoring scores in each call category.
9. Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
10. Accurately process payments, transactions, and workflows.
11. Complete all required Computer Based Training (CBT) courses accurately and timely.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education and related training or experience
2. Strong verbal and written communication skills
3. Basic Computer skills
4. Ability to perform in a fast paced, highly dynamic environment.
5. Ability to work flexible schedule, including overtime as needed.

1. Previous Client service, collections, or sales experience
2. Bilingual

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

Role will be filled as Specialist II or III based upon experience.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Consistently achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Responsible for exercising good and professional judgement in handling more difficult problem accounts. May include exceptionally complex or multiple products, systems, delinquency or charged off accounts.
3. Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
4. Assist less experienced teammates with more difficult collection accounts and client calls and may assist with new hire side by side training.
5. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
6. Assist leadership and in handling escalated internal and external inquiries and/or complaints.
7. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
8. Utilize established resources for alternative information to reach clients.
9. Offer/execute payment assistance and settlement programs, including expanded authority levels within policy guidelines.
10. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
11. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
12. Complete all required Computer Based Training (CBT) courses accurately and timely.
13. May assist leadership with reviewing system test cases for common collection tasks to help support accurate deployment of upcoming system changes

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate
2. Advanced computer skills in MS office suite
3. Achieved and consistently exceeded production goals and performance expectations
4. Three plus years previous collection/recovery experience
5. Excellent verbal and written communication skills
6. In depth understanding of systems and products across Client Default Solutions.
7. Ability to perform in a fast paced, highly dynamic environment.

1. Bachelor’s Degree in a business-related field
2. Previous lending or call center experience
3. Bilingual