Social Media Consultant jobs at Truist in United States, North Carolina, Charlotte

Regular or Temporary:

English (Required)

1st shift (United States of America)**** Office centric role with 4 days in office - this is not a remote opportunity.****

1. Develop and execute internal and external communications strategy for a business segment.
2. Develop proactive public relations to obtain positive media mentions on Truist products, services and purpose; leadership message development; spokesperson training; issues management; and internal communications at the segment level.
3. Serve as the primary point of contact for line of business leaders.
4. Provide communications counsel to lines of business on product introductions and certain client-facing messages.
5. Counsel social media team on key issues.
6. Maintain Corporate Communications policy.
7. Plan content/messaging and graphics/videos for town halls, conferences, speaking engagements and events.
8. Serves as a resource on complex solutions.
9. Drives the achievement of client, operational, project, service, and risk management objectives.
10. Create positive news to build the company's brand, advance our purpose, and promote our solutions and services.
11. Forge relationships with business leaders to gain knowledge, align communications objectives and goals with the business, and serve as a trusted consultative partner.

1. Bachelor's degree, or equivalent education and related training
2. 7 years of progressive and related experience
3. Demonstrated team player with excellent interpersonal, negotiation, listening and management skills; ability to successfully interact with people at all levels of the organization and counsel, negotiate, influence and inspire
4. Proven project management ability including managing the conceptualization and execution of multiple large, complex projects along with capability to make rational decisions under pressure
5. Strong, well-rounded communications skills including writing/editing, project management, publicity, and news judgment
6. Ability to exercise judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
7. Knowledge of the industry's competitive landscape and an understanding of the market and regulatory factors that affect our business

Preferred Qualifications:

1. Bachelor's degree in Communications, Marketing, or English

2. 10+ years of related external and crisis communications experience
3. Experience in Financial Services industry, and/or agency experience

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Partner with leaders and SMEs on strategic priorities and initiatives to assess potential global service delivery opportunities.

3. Develop business requirements that align with strategic priorities and goals to enable the sourcing process and plan for transitions.

4. Define problems and scope parameters, organize and structure teams, assign individual responsibilities, develop transition/project schedules and milestones, identify governance and escalation routines for decision making, and determine resource requirements.

5. Manage small/medium, moderately complex global service transitions and/or initiatives to devise a feasible plan that achieves the goals and objectives and aligns with the business strategy & the agreed-upon outcomes.

6. Provide data aggregation, analysis, reporting and develop presentations that aid decision-making and support organizational goals.

7. Support leaders with analysis & reporting for strategic partner oversight and business-as-usual management.

8. Responsible for researching global service industry benchmarks & best practices.

9. Strategically analyze and structure solutions while balancing risks and opportunities.

10. Apply prior experience or other industry expertise to support analysis and project work.

12. Apply strong communications and analytical skills to ensure key stakeholders are informed about progress and expected outcomes.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s Degree

2. 3-5 years progressive related experience in data analysis, project management or process improvement related role and/or in Financial Services

3. Strong organizational, written, and verbal communication skills with ability to prepare finalized reporting and presentations.

4. Proficiency in Microsoft Office Suite (PPT, Excel, Word)

Preferred Qualifications:

1. Advanced degree in Business, Finance, Economics or Engineering

2. Proficiency in quantitative and qualitative analysis

3. 3+ years experience in the consulting industry or in project management

4. Experience in Financial Services or Banking Operations

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Partner with leaders and SMEs on strategic priorities and initiatives to assess potential global service delivery opportunities.

3. Develop business requirements that align with strategic priorities and goals to enable the sourcing process and plan for transitions.

4. Define problems and scope parameters, organize and structure teams, assign individual responsibilities, develop transition/project schedules and milestones, identify governance and escalation routines for decision making, and determine resource requirements.

5. Manage small/medium, moderately complex global service transitions and/or initiatives to devise a feasible plan that achieves the goals and objectives and aligns with the business strategy & the agreed-upon outcomes.

6. Provide data aggregation, analysis, reporting and develop presentations that aid decision-making and support organizational goals.

7. Support leaders with analysis & reporting for strategic partner oversight and business-as-usual management.

8. Responsible for researching global service industry benchmarks & best practices.

9. Strategically analyze and structure solutions while balancing risks and opportunities.

10. Apply prior experience or other industry expertise to support analysis and project work.

12. Apply strong communications and analytical skills to ensure key stakeholders are informed about progress and expected outcomes.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s Degree

2. 3-5 years progressive related experience in data analysis, project management or process improvement related role and/or in Financial Services

3. Strong organizational, written, and verbal communication skills with ability to prepare finalized reporting and presentations.

4. Proficiency in Microsoft Office Suite (PPT, Excel, Word)

Preferred Qualifications:

1. Advanced degree in Business, Finance, Economics or Engineering

2. Proficiency in quantitative and qualitative analysis

3. 3+ years experience in the consulting industry or in project management

4. Experience in Financial Services or Banking Operations

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Assist in the development and execution of capital and RWA forecasts for the monthly forecast process, annual plan, and stress testing forecasts. Assist in the development of the annual Capital Plan (and related capital actions) and periodically conduct analysis of enterprise-wide stress test results for Truist and peers, ensuring methodologies incorporate all applicable regulatory and policy requirements.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Execute the monthly capital planning process (or more frequent as needed) including generation of the capital and RWA forecasts, preparation of committee materials, preparation of internal and external (i.e., regulatory) reporting requirements, and preparation of quarterly corporate dividend and earnings package for capital

2. Assist in the execution of capital and RWA forecasting responsibilities for stress testing processes and submissions, including preparation of challenge and committee materials, generation and submission of the annual capital plan, and completion of the requisite submission templates.

3. Lead small projects and ad-hoc analysis as needed, while playing significant role in larger more complex initiatives

4. Monitor Notices of Proposed Rulemaking (NPRs) impacting capital planning and stay abreast of industry research and changing regulatory considerations.

5. Execute risk controls for the capital planning processes, ensuring appropriate documentation; make process improvements as needed to processes and controls.

6. Create, modify, and / or execute forecasting models to perform complex ad-hoc capital analysis within tight time windows; present findings to team members and make recommendations as applicable.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in business, accounting, economics, finance or equivalent education and related training

2. Five years of banking or equivalent relevant experience

3. Working knowledge of statistics, financial forecasting techniques, finance theory and application, discounted cash flow analysis, economic value added (EVA) analysis, project analysis, capital budgeting theory, and cost of capital theory

4. Working knowledge of principles, practices, theories, and/or methodologies associated with the regulatory capital, stress testing or resolution planning disciplines. Familiar with foundational concepts of other related professional disciplines

5. Proven competency in Excel and PowerPoint

6. Ability to travel as needed, occasionally overnight

Preferred Qualifications:

1. Master's degree, MBA or professional designation (e.g., CFA, FRM)

2. Three years of analytical experience in the Corporate Treasury function

3. Working knowledge of bank financial statements and impact to capital

4. Understanding of bank regulation related to capital planning

5. Strong communication skills, both verbal and written

Regular or Temporary:

English (Required)

1st shift (United States of America)Responsible for gathering, analyzing, documenting and maintaining all security data requirements related to the business applications, interfaces and reporting environments. Apply standards and best practices to ensure the Bank's data is accurate, complete, current, understandable and accessible. Work closely with internal clients, business analysts and development project teams to understand information flow and content issues. Develop or modify procedures to ingest, correlate and analyze system or application log data to produce user and system behavior baselines, and outliers to identify patterns of risk. Provide leadership in defining processes and standards that govern an effective security analytics program. Partner with data owners to understand business applications and associated data flows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Gather, review, analyze, profile, validate and map system data into the data warehouse to meet cyber security reporting and analytical needs.
• Perform complex data analytics and troubleshooting on security data ingestion issues reported by production support and other teams.
• Develop solutions and recommendations for improving data integrity issues. Analyze data issues and work with development teams for problem resolutions. Identify problematic areas and conduct research to determine the best course of action to correct the data, identify, analyze and interpret trends and patterns in complex datasets.
• Determine and analyze line of business requirements, use system data, and provide input needed by various departments and senior management to produce business reports.
• Work with extract, transform and load (ETL) developers to test and validate data attributes and with other business analysts to ensure data is integrated consistently, regardless of the source system.
• Take ownership of issues through resolution, including close coordination between business representatives, IT staff, and data warehouse administrators.
• Translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications.
• Work with source system business analysts to understand system and log nuances and resolve data issues.
• Conceptualize, design and develop dynamic and static dashboards or views to enhance risk awareness and internal intelligence availability for incident identification, investigation, and remediation.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science or Business-related field, or equivalent education and related training
• Ten years in a role of data analytics, statistical analytics, data transformation, data reconciliation and/or sophisticated data presentation
• Experience in ETL development using standard tools
• Strong background and holistic understanding of the different components of an Information Security Program to successfully correlate disparate solution logs and cyber related data to accurately identify trends, behavior baselines, and outliers that represent possible risks
• Understanding of Enterprise Data Warehouse concepts and prior experience applying that understanding to query data in a Very Large Database (VLDB) environment

Preferred Qualifications:

• Understanding of cyber security intelligence and security analytical packages
• Previous experience with Securonix
• Banking or financial services experience
• Working knowledge of Statistical Analysis System (SAS) and other analytic tools
• Ability to recommend the growth, addition, and retirement of data analytics toolsets

Regular or Temporary:

English (Required)

1st shift (United States of America)- Oversee the entire product lifecycle, including ideation, development, management, marketing, communication, commercialization, profitability, and risk management.
- Provide subject matter expertise to drive the development and delivery of innovative digital payment solutions that meet client needs.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Lead team of Product Managers and oversee conception through end of life ownership for consumer payments products and solutions
2. Manage, track and report product performance throughout its lifecycle including product strategy, product planning, financial performance, and issue prioritization
3. Drive product development and enhancements including road map and statement of direction development. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts
4. Develop and maintain strong relationships with third-party vendors ensuring ongoing communication of strategies, financial stability and annual reviews
5. Maintain awareness and understanding of client and market needs including the regulatory environment. Develop business cases to support new product recommendations to meet those needs
6. Manage issues throughout the product management lifecycle including problem identification, root cause analysis, mitigation and stakeholder communication
7. Act as a primary negotiator between internal departments and clients to resolve issues. Provide relevant product information and expertise to support sales effort
8. Adhere to and follow all applicable policies and procedures. Proactively escalate issues and risks to senior leadership's attention. Ensure products conform to regulatory requirements
9. Represent the consumer payments Product organization both internally and externally, including industry forum participation and presentations, client meetings and internal meetings/discussions
10. Effectively manage human capital, including identifying, acquiring, developing and retaining top performing talent

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in related field or equivalent work experience
2. 10+ years of experience with product management, P&L management and strategy for commercializing new products and services in a regional bank, large bank or closely related technology-driven organization
3. 5+ years of supervisory or managerial experience leading teams, including demonstrated expertise in attracting, developing and retaining top talent, including team building and mentoring
4. Experience managing and executing the product management lifecycle in a changing environment
5. Demonstrated ability creating and implementing effective market strategies for banking clients
6. Prior experience in negotiations, project and vendor management
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

1. Master's degree in related field or equivalent education and related training
2. Certified Treasury Professional (CTP) designation
3. In-depth and broad knowledge of Treasury Solutions applications and products

Regular or Temporary:

English (Required)

1st shift (United States of America)This role will directly support the Promotions Marketing Operations Manager within the Marketing Governance and Execution Function.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Develop and implement the promotions servicing strategy, serving as the Point of Contact and Liaison to the Promotions Servicing Team and to operational execution teams throughout the organization.
2. Lead design and update of all servicing processes (escalations/inquiries) for promotions advising on organizational alignment of resources, processes, and performance to ensure optimal client and teammate experience.
3. Lead servicing and readiness efforts related to Promotions and/or Promotion platform updates (in alignment with Channel, Product, and Marketing partners and in partnership with the Promotions Servicing Team).
4. Design, Create and Manage (SOP) Standard Operation Procedures related to Marketing Promotions.
5. Design, Create and Manage all Training Documentation for the Promotions Platform and Escalation Processes.
6. Train all associates on Standard Operating and procedures, ensuring and changes are understood and adopted.
7. Collaborate with Marketing/Channel partners for training/process and continuous improvement opportunities
8. Provide best practices feedback on the design and management of (or provide guidance to other members of the team for) more complex promotional offers as well as offers across multiple lines of business.
9. Assist in the ongoing development and implementation of risk control design and execution to minimize risk in promotion design by understanding and adhering to regulations related to promotional offers and proactively fostering collaboration with Legal, Compliance, and Tax (as applicable).11. Identify, develop, and implement key measures to complement KPI and KRI tracking and/or provide insights on campaign performance, enhancement needs, risk analysis.
a. Create summary level reporting for socialization with internal clients, the head of Marketing Operations, and where required, the Marketing Leadership team (MX).
b. Other critical measurement activities include:
c. Lead sales error and complaint analysis and reporting and provide recommendations for promotion design enhancements and promotion tool functionality enhancements.
d. Track risks related to Teammate Execution and provide recommendations for channel training.
e. Ensure data is available for summary level reporting as necessary for risk related projects and /or KPI reporting.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in marketing, Communications, Business Administration, Organizational Psychology or related field, or equivalent education and related training
• Five years of related experience or an equivalent combination of education and experience
• In-depth knowledge, understanding and demonstrated expertise of principles, practices, theories, and/or methodologies associated with the Performance and/or Operational Management discipline (Organizational Behavior, Change Management, Market and Performance Management, Market research, analytics, digital marketing)
• Experience in implementing organizational redesign and transitioning manual environment to a system driven workflow driven environment
• Experience managing or leading projects or project work streams, including change management/implementation and adoption
• Knowledge of the financial service industry's competitive landscape and the factors that differentiate Truist and its competitors in the market
• Ability to interpret and explain complex information to a range of audiences and build consensus among different and diverse stakeholders
• Ability to provide direction, coaching and mentor experienced teammates
• Experience with Organizational Behavior and Change Management as part of a Scalability and/or Organizational redesign project
• Fluent in Excel and PowerPoint, preparing and presenting presentations to senior level teammates