Leadership Institute Guest Services Manager jobs at Truist in United States, Greensboro

Regular or Temporary:

English (Required)

Regular or Temporary:

English (Required)

**Must be willing to sit in-office 4 days a week (1 day remote)**

• Greensboro, NC

**No remote option available. No additional locations will be considered**

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Support the commercial lending process through underwriting, policy knowledge, credit structuring, and risk assessment in credit request packages in a large and complex segment of the wholesale loan portfolio. Ensure packages are complete, accurate and thoroughly documented

2. Analyze and/or recommend adjustments to financial statement spreads

3. Interact with client, verbally and in writing, on pending loan requests or portfolio management actions

4. Understand and articulate all Truist Wholesale Credit policies, procedures and processes. Recommend credit within the Bank's risk appetite, and document when and why exceptions are appropriate. Also recommend ongoing servicing, including covenants. May require specialized underwriting skills for Commercial and Industrial, Commercial Real Estate, SBA lending, and other product offerings

5. Exercise prudent credit judgment through individual loan authority, if applicable

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree, or equivalent education and related training

2. 5+ years of experience in commercial lending and/or credit experience

3. Comprehensive commercial lending, underwriting, and regulatory knowledge

4. Demonstrated effective problem solving skills

5. Understanding of financial and cost accounting principles

6. Strong interpersonal, written, and communication

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Master's degree in Finance, Accounting, Economics, Business or equivalent financial industry training

2. RMA - Credit Risk Certification

3. Demonstrated proficiency in commercial lending systems

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree, or equivalent education and related training

2. Five+ years of experience in commercial lending and/or credit experience

3. Comprehensive commercial lending, underwriting, and regulatory knowledge

4. Demonstrated effective problem solving skills

5. Understanding of financial and cost accounting principles

6. Strong interpersonal, written, and communication

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Master's degree in Finance, Accounting, Economics, Business or equivalent financial industry training

2. RMA - Credit Risk Certification

3. Demonstrated proficiency in commercial lending systems

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership and direction to the Leadership Institute front desk associates. Perform duties associated with managing staff, including selection, termination, performance evaluations, coaching, disciplinary action, and professional development.
2. Ensure associates provide exceptional client service to both internal and external clients.
3. Develop and implement front desk operational processes that are well defined and optimized for efficiency, accuracy and completeness.
4. Work closely with the Leadership Institute’s Hospitality Manager to ensure consistent leadership is being given to the hospitality staff. Serve as manager on duty when respective departmental managers are not available.
5. Handle complaints and oversee service recovery procedures.
6. Preform basic facility maintenance tasks as necessary.
7. Perform routine inspections of classrooms and public spaces to include (landscaping, decks and parking lot).
8. Assist with the setup of classrooms and meeting space, to include setting up meeting space, moving furniture, boxes, etc
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school degree or equivalent
2. Three years of experience in hotel management, preferably in a full-service hotel environment
3. Demonstrated leadership ability
4. Strong problem-solving and critical thinking skills
5. Ability to work with minimum supervision, performing multiple tasks simultaneously, while meeting tight deadlines with strong attention to detail
6. Strong quality orientation and organizational skills
7. Ability to deal discreetly with confidential or sensitive information
8. Excellent interpersonal skills and the ability to deal effectively with diverse people
9. Excellent verbal and written communication skills
10. High degree of professionalism
11. Flexibility to work nights and weekends as seen necessary
1. Bachelor’s degree in Hospitality Management
2. Experience in opening, or re-positioning of a hotel.
3. Experience with inspections and certifications related to hospitality
4. Experienced in various property management systems and the systems they interface with ( i.e. Oracle, MICROS, Amadeus, Assa Abloy)
5. ServeSafe certifiedUp to 25 lbs.Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.