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Phone Support Operations North America Emea jobs at Tesla in United States, Henderson
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Company (1)
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Job title (1)
United States
State
Henderson
4 jobs found
22.04.2025
T
Tesla Channel Support Technician Powerwall United States, Nevada, Henderson
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Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products. Provide real-time assistance to on-site channel partners throughout North America via a hotline. Understand and meet expectations...
Description:
What You’ll Do What You’ll Bring
- Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products
- Provide real-time assistance to on-site channel partners throughout North America via a hotline
- Understand and meet expectations of team-specific KPIs
- Extensively document records of contacts including steps taken for each interaction
- Read and understand single-line design diagrams as they pertain to energy system installations
- Review various software logs and data telemetry in proprietary applications
- Remotely connect to Tesla systems to access real-time data and resolve operational issues
- Ability to read, write, and speak Spanish and English fluently
- Degree in Engineering, Computer Science, or equivalent experience is a plus
- Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
- Experience troubleshooting metering and communications issues involving many variables
- Flexible availability to work any shift Mon-Fri 6AM – 6PM (PST)
- Ability to independently make decisions and solve problems with limited direction
- Experience and understanding of technical support and engineering environments
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15.04.2025
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Tesla Phone Support Operations North America EMEA United States, Nevada, Henderson
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Quickly respond to requests for technical assistance over the phone or via ticketing system. Resolve issues through our ticketing system on first touch, whenever possible. Manage and Triage tickets coming...
Description:
What You’ll Do What You’ll Bring
- Quickly respond to requests for technical assistance over the phone or via ticketing system
- Resolve issues through our ticketing system on first touch, whenever possible
- Manage and Triage tickets coming into global queue to different IT Operations teams
- Diagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating Systems
- Working with Active Directory, Exchange, PowerShell or Office 365 and Windows server daily
- Identify and escalate issues requiring urgent attention to appropriate teams or leadership
- Interface with the various technical teams to understand issues coming to the IT Help Desk
- Interpret how to solve long term needs within the framework of IT standards
- Create or edit documentation regarding troubleshooting, IT process and end user articles
- Become a subject matter expert in different IT areas, becoming an escalation point for support questions
- Minimum of 2 years’ experience within a desktop support or IT Help Desk role
- Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment
- Experience troubleshooting hardware and software on Windows, Mac and Linux devices
- Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
- Experience troubleshooting Active Directory, Exchange and Office 365 problems
- Experience with answering phone calls in a Help Desk capacity
- Must have excellent communication skills
- Must be available for swing shift, weekends, an on-call support
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15.04.2025
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Tesla Sr. Manager Customer Installer Support Residential Energy Ch... United States, Nevada, Henderson
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Deliver a world-class customer and installer support experience over voice, chat, email and app interactions in English and Spanish. Ensure best-in-class NPS, CSAT, speed of answer and ticket resolution times....
Description:
What You’ll Do What You’ll Bring
- Deliver a world-class customer and installer support experience over voice, chat, email and app interactions in English and Spanish
- Ensure best-in-class NPS, CSAT, speed of answer and ticket resolution times
- Drive operational efficiencies through collaboration with program management, engineering, and software teams
- Lead a team of ~250-300 employees across multiple locations in the US, fostering a culture of excellence, collaboration, and accountability
- Ensure an employee experience that attracts, nurtures, and retains top talent
- Partner with subject matter experts to develop and deliver the necessary training for new hires and continuous coaching for existing employees. This includes hands-on training on the technical details of our solar, storage and charging products
- Bachelor’s Degree in Engineering or equivalent experience
- 5+ years of experience running a call center that provides technical and other support to customers and installers of consumer hardware
- 5+ years of experience leading large teams (200+), including managing people leaders
- Ability to travel regularly to team locations
- Outstanding verbal and written communication skills
- Analytical, data-driven leadership style that emphasizes first-principles, critical thinking and problem solving
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05.04.2025
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Tesla Customer Support Supervisor United States, Nevada, Henderson
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Understand and own every aspect of your team’s performance including but not limited to Coaching, development, One on One and providing real time feedback. Effectively time manage, handle multiple priorities,...
Description:
What You’ll Do What You’ll Bring
- Understand and own every aspect of your team’s performance including but not limited to Coaching, development, One on One and providing real time feedback
- Effectively time manage, handle multiple priorities, organize workload, and meet deadlines
- Responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams.
- Act as a champion of safety, efficiency, quality, and overall excellence in all your actions and decisions.
- Regularly give and receive feedback to peers, direct reports and managers. Lead by emanating positivity and accountability. Build and foster and environment of inclusivity, collaboration and diversity of thought
- Work cross functionally to recommend and drive necessary process and system improvements for your dedicated region.
- Demonstrate fluency in all markets requirements and processes related to customer service and Roadside
- 3+ years of leadership experience in a call center or customer service industry
- Exceptional written and oral communication skills
- Ability to coach and cultivate a successful team without focusing on metrics
- Flexible schedule and availability for assisting team 24/7
- Knowledge of existing systems and process for the department in which applying
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Ability to work evening hours, weekends, and holidays. Ability to problem solve, prioritize multiple projects, and adhere to business-critical deadlines
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These jobs might be a good fit
Share
Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products. Provide real-time assistance to on-site channel partners throughout North America via a hotline. Understand and meet expectations...
Description:
What You’ll Do What You’ll Bring
- Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products
- Provide real-time assistance to on-site channel partners throughout North America via a hotline
- Understand and meet expectations of team-specific KPIs
- Extensively document records of contacts including steps taken for each interaction
- Read and understand single-line design diagrams as they pertain to energy system installations
- Review various software logs and data telemetry in proprietary applications
- Remotely connect to Tesla systems to access real-time data and resolve operational issues
- Ability to read, write, and speak Spanish and English fluently
- Degree in Engineering, Computer Science, or equivalent experience is a plus
- Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
- Experience troubleshooting metering and communications issues involving many variables
- Flexible availability to work any shift Mon-Fri 6AM – 6PM (PST)
- Ability to independently make decisions and solve problems with limited direction
- Experience and understanding of technical support and engineering environments
Show more
These jobs might be a good fit
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