Customer Service Representative jobs at Tesla in United States, Austin

• Learn how to determine root cause issues potentially affecting 1000's of cars worldwide by analyzing logs, repair data and returned failed parts

• Join us in driving product improvement projects by collaborating with the development and quality teams

• Test development software or mechanical changes on our engineering cars

• Support escalations from field technical teams to help them fix specific and difficult to diagnose issues

• Assist with documentation in our diagnostic knowledge base by updating service manual repairs or service bulletins with new procedures

• Learn how to develop service tools such as 'on board diagnostic networks' to allow service to run required service routines and repair the car in an efficient way

• Occasional required travel within the field for hands on testing and data collection

• Currently pursuing a degree in Electrical Engineering, Mechanical Engineering, Embedded Systems, Automotive Engineering, Mechatronics Engineering or a related field with a graduation date between December 2025 – December 2026

• Strong understanding of electro-mechanical systems such as sensors, actuators, and communication networks

• Hands on experience with vehicle chassis systems; prior experience in Formula SAE or experience working on personal cars is a plus

• Proficient in python preferred; able to read or interpret C/C++ a plus

• Capable of working in a fast paced and always changing environment

• Analytical mindset and problem-solving oriented

• A strong team player

• Partner with engineering teams to create and update diagnostic information and procedures contained in the diagnostics database for use by non-engineers
• Collaborate with various engineering and quality teams to gather technical information
• Understand technical problems and communicate them effectively to non-technical people
• Validate information for accuracy and use a routing and review process for document approval
• Edit content according to a style guide and enforce organization standards
• Improve editorial and visual standards for documentation and recommend new designs, layouts, and formatting as needed
• Manage tasks and information flow using collaboration software (such as JIRA, SharePoint, and custom databases)

• Degree in English, Rhetoric and Composition, Technical / Professional Writing, Journalism, Communications, or equivalent experience
• 1-3 years working experience in related field
• Ability to edit and create documentation that is accurate, complete, clear, specific, and as concise as possible
• Ability to explain technical concepts to peers, people from different parts of the organization, and non-technical people
• Can extract and comprehend system operation from typical engineering documentation from both a software and mechanical perspective (e.g. schematics and subsystem specification documents)
• High level of interpersonal communication skills
• Strong capacity for both logical and creative thinking
• Must be organized, detail-oriented, and able to multi-task and evaluate priorities
• Self-directed and able to work independently with minimal supervision
• Experience with HTML, XML, DITA, Markdown, Git, SQL, and/or Python is a plus

The role requires cross-functional work with multiple internal stakeholders, such as Sales, Legal, System Performance, Asset Management, and Financial Operations. Strong attention to detail and problem-solving skills are essential, as well as the ability to work well both independently and as part of a team.

• Review Energy Service and Sales contracts, capturing contractual obligations in internal database to systematize Tesla Energy’s offerings and ensure contractual compliance
• Manage and guide internal stakeholders through contract execution process for new and existing projects
• Periodically perform analysis of contract documents and commitments per internal requests
• Support data validation efforts to ensure consistency among internal platforms and tools
• Support the development of internal databases and tools to further enhance obligation tracking and provide inputs to improve existing platforms
• Assist with other service onboarding tasks to ensure smooth handoff to operations for internal and external stakeholders

• Bachelors Degree in Business, Legal, Energy, or another related field or equivalent experience
  
• Experience with legal contract review and ability to interpret contractual language
• Excellent written and verbal communication skills required
• Data analysis experience, primarily using Microsoft Excel
• General knowledge of renewable energy is preferred
• Professional, detail-oriented, resourceful, and able to manage shifting priorities
• Motivated, proactive, and passionate

In this role you will be investigating, confirming, paying or denying and resolving claims involving first and third party medical payments coverage or PIP that involve moderate to severe complexity. This person will also be providing outstanding customer service and have the ability to handle a large volume of claims.

• Analyze, review, and interpret policies to assess coverage
• Handle complex to highly complex Medpay/PIP files inclusive of 3rd party claimants
• Review and process reimbursement requests under the applicable 1st party medical coverage based on fee schedules, policy terms limits and reasonable or customary charges
• Analyze file documentation, medical bills, medical records, employment, wage information and other documentation provided
• Responds promptly to written or verbal inquiries from injured parties, medical providers, and attorneys

• Comprehensive knowledge of medical terminology, CPT and ICD 10 codes
• 3+ years’ experience handling Medpay and/or PIP claims, including understanding and interpreting auto policies
• Superior knowledge of and adherence to the state laws and regulations governing the handling of auto Medpay/PIP claims
• State adjuster’s license where domiciled or obtained within 90 day of start date
• Exceptional organization skills while moving from task to task in a high pace environment

• Supporting the Crew Lead and Electrician on the successful servicing and Maintenance of Tesla’s solar products
• Attending weekly team meetings and mandatory training sessions on new products, best service practices, and standard workmanship guidelines
• Following building standards and codes when installing and servicing panels and support structures
• Assisting with routine maintenance on energy systems
• Managing time and tasks effectively with a sense of urgency
• Providing an exceptional customer experience to all customers

• Experience in roof work, general construction or carpentry preferred
• Ability to safely handle power tools, hand tools as well as materials such as ladders, inverters, solar panels, panel boards, batteries and other similar electrical equipment, lumber, roofing materials, etc.
• Excellent problem-solving skills
• Excellent attendance is essential for the team to achieve success
• Travel is mandatory and will vary dependent on business needs. Employees must be able to travel for up to 2 weeks at a time, several times a year to various locations within the US
• Must be able to work at great heights, work in extreme environments , perform prolonged periods of repetitious duties, and lift at least 50 pounds frequently
• Valid driver's license required

• Work scheduling maintenance
• Vehicle arrival preparation
• Customer communication and expectations
• Rental coordination and hand off
• Vehicle status updates
• Material and supplies reordering
• Repair review and delivery

• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Must be willing to train others
• Ability to work independently in limited supervision environments
• Microsoft Office experience preferred
• Excellent written and verbal communication skills as well as the ability to follow instructions
• Certificate from Vocational School in Collision Repair preferred

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
• Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
• Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies
• Ability to manage multiple priorities in order to meet business critical deadlines
• Valid driver's license required