Customer Experience Specialist Sales Part Time - Newcastle Metro Centre jobs at Tesla in United Kingdom

• Collaborate with external payments teams to ensure they receive all required documentation to process payments within their agreed terms.
• Coordinate with Account Managers to monitor and report on account payment performance while providing insights on trends and potential payment issues.
• Identify and promptly escalate system issues to the relevant teams or your Supervisor.
• Ensure all unallocated payments are flagged with the Funding Team and allocated efficiently.
• Hold regular Teams meetings with leasing companies to address any concerns.
• Oversee invoicing automation to ensure final invoices are generated and shared with customers on time, before delivery.
• Escalate any delays in funding packs being sent to leasing companies.
• Ensure all vehicles are paid for within agreed terms, preventing any from remaining unpaid beyond 30 days.
• Continuously improve processes with a focus on automation, simplification, and exceptional customer service.

On occasion support the Operations Specialist team with;

• Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations and automated email updates.
• Maintain our B2B mailboxes for UK & Ireland.
• Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs.
• Support with queries regarding Tesla For Business portal, Driver Management and Tesla App.
• Ensure that all confirmed delivery appointments in the calendar are authorised by the leasing companies or brokers.
• Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments and IT.
• Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement and vehicle delivery requirements.

• Ability to effectively handle multiple priorities, organise workload, and meet deadlines.
• Confident in learning and adapting to multiple technologies.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Proven track record of consistently providing excellent customer service in a fast-paced environment.
• Ability to thrive in a team-based environment and achieve common goals.
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Good knowledge of MS Office, specifically MS Excel.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Previous experience or good understanding of the leasing industry advantageous.
• Hold a valid UK driving licence for 2 or more years
• Ability to travel from time to time to meet with leasing companies in person.

• Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
• Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
• Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
• Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
• Manage delivery schedules and logistics to meet customer expectations.
• Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

• Full UK driving licence with no more than 6 points.
• Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
• Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
• Proven track record of delivering excellent customer experiences.
• Customer-focused with a positive and professional attitude.
• Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
• Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Welcome customers and provide an exceptional handover experience.
• Conduct key handovers, ensuring all documentation is completed.
• Offer guidance on vehicle features and answer customer queries.
• Maintain high vehicle presentation standards at collection sites.
• Assist in moving vehicles to designated areas.
• Manage appointment flow to optimise efficiency and reduce wait times.
• Support Tesla Direct deliveries when required.
• Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
• Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.

General Duties:

• Work flexibly to support sales and delivery needs.
• Accurately track and update customer details in internal systems.
• Share best practices across locations.
• Educate customers on Tesla’s ecosystem and available solutions.
• Execute administrative duties, including contract completion and finance.
• Manage additional duties as needed to support business requirements.

• Excellent interpersonal skills with a passion for customer service.
• Strong knowledge of Tesla’s products and the ability to communicate clearly.
• Proactive mindset with strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Flexibility to work weekends and evenings.
• Passion for Tesla’s mission and customer experience.
• Full UK driving licence held for at least two years with no penalty points.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.