Service Technician / Automotive Mechanic - Sheffield jobs at Tesla in United Kingdom, Sheffield

• Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
• Educate customers on Product, Tesla App, and answer any questions using customer friendly language
• Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
• Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
• Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
• Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
• Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
• Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
• Perform additional responsibilities as assigned to meet business need

• Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to excel in a team-based environment and achieve common goals
• Excellent problem-solving skills, and strong ability to take initiative and be proactive
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Good knowledge of MS Office
• Able to communicate, read, and write effectively in the English language
• Must have and continue to maintain a valid driving license and safe driving record

We Offer:

• A dynamic & fast-paced environment where inclusion, learning & collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles
• Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity. Become proficient to perform most common repairs and some complex repairs autonomously.
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery
• Collaborate: Working across teams (local and over the region) you will be sharing support and best practices in order to further improve the service experience
• Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, you’re a part of driving the whole group forward

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries
• Technically qualified: You have relevant certification to perform vehicle repairs. You will self-manage your technical expertise development.
• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully
• Safe to drive: We require you to hold a driver’s license valid in the UK and have held this for 2 years
• Eligible: to work in the UK or Ireland