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Service Preparation Specialist - Malmö jobs at Tesla in Sweden, Malmo
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Sweden
Malmo
3 jobs found
23.04.2025
T
Tesla Service Technician Apprentice - Malmö Sweden, Malmo
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Tyre changes. Wheel swaps. Fluid replenishments. Door handles (this is a Tesla specific repair, it is good to know how this is performed). Wiper blade replacements. 4 Wheel alignment (understanding...
Description:
What You’ll Do What You’ll Bring
- Tyre changes
- Wheel swaps
- Fluid replenishments
- Door handles (this is a Tesla specific repair, it is good to know how this is performed)
- Wiper blade replacements
- 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
- Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
- Basic diagnostics
- Body adjustments
- Operate a variety of hand, power and shop tools
- Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
- Strong sense of team mentality and reliability
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Fluency in English language is required
- Excellent oral and written communication skills as well as the ability to follow instructions as required
- Ability to understand and convey business issues and technical concepts
- Driver’s license with a safe driving record preferred
- Basic Computer skills (excel, word, outlook, web)
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22.04.2025
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Tesla Service Preparation Specialist - Malmö Sweden, Malmo
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Prepare or triage all repair requests as per our standardized process. Directly engage with customers to gain and document a comprehensive understanding of their concerns. Set clear customer expectations prior...
Description:
What to Expect What You’ll Bring
Service Preparation Specialists provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.
What You’ll Do - Prepare or triage all repair requests as per our standardized process.
- Directly engage with customers to gain and document a comprehensive understanding of their concerns.
- Set clear customer expectations prior to their appointment to deliver an exceptional customer experience. Identify and action most remotely resolvable service requests, to provide an effortless customer journey.
- Display an excellent understanding of all Tesla vehicle products.
- Develop a good understanding of diagnosis processes, identifying required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
- Collaborate with other service teams to provide a great customer experience through the service journey.
- Willingness to learn new and innovative technologies to further develop in role.
- Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail.
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
- Ability to thrive in a team-based environment and achieve common goals.
- Digitally savvy- ability to adopt and adapt quickly to new technology and systems.
- Able to communicate, read, and write effectively in Swedish & English.
- Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement.
- Ability to work weekends.
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08.04.2025
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Tesla Customer Experience Specialist Part time - Malmö Sweden, Malmo
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Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture. Provide exceptional customer service by understanding...
Description:
What You’ll Do What You’ll Bring
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner. Both in Swedish and English.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy
- Flexibility to work on weekends and evenings as required
- A valid drivers license.
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These jobs might be a good fit
Tyre changes. Wheel swaps. Fluid replenishments. Door handles (this is a Tesla specific repair, it is good to know how this is performed). Wiper blade replacements. 4 Wheel alignment (understanding...
Description:
What You’ll Do What You’ll Bring
- Tyre changes
- Wheel swaps
- Fluid replenishments
- Door handles (this is a Tesla specific repair, it is good to know how this is performed)
- Wiper blade replacements
- 4 Wheel alignment (understanding to know-how and all basics that involves aligning a vehicle)
- Drive unit replacements (this is a Tesla specific repair, it is good to know how this is performed)
- Basic diagnostics
- Body adjustments
- Operate a variety of hand, power and shop tools
- Active high school education with Automotive as an orientation, or, any other active or recently completed higher vocational education with Automotive as an orientation
- Strong sense of team mentality and reliability
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Fluency in English language is required
- Excellent oral and written communication skills as well as the ability to follow instructions as required
- Ability to understand and convey business issues and technical concepts
- Driver’s license with a safe driving record preferred
- Basic Computer skills (excel, word, outlook, web)
Show more
These jobs might be a good fit
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