Manufacturing Supervisor - Tilburg jobs at Tesla in Netherlands

• Day to day coverage of production equipment: respond to equipment issues, unplanned downtime and production requests quickly and efficiently to maximize equipment availability
• Diagnose equipment failures, perform 1st line troubleshooting and escalate equipment failures to Maintenance/Equipment Engineers timeously
• Plan, prioritize and perform preventative maintenance tasks and schedules utilizing the Maintenance Management System(FLUX) and Maintain spare parts inventory
• Work closely with the Equipment Engineers to build new equipment as well as perform major equipment repairs and rebuilds
• Work with Engineering and collaborate across multi-disciplinary teams to resolve maintenance issues, improve equipment reliability, review procedures and minimize equipment downtime
• Drive continuous improvement and develop countermeasures to prevent (repetitive) breakdowns
• Follow all aspects of Maintenance Safety protocol (LOTO, 5S, ESD protection, etc.), to ensure that the maintenance team operates safely and always leads by example

• High School diploma in technical direction or a comparable qualification
• Minimum of 2 years' experience as an equipment maintenance technician/ service technician/ diagnostics technician/ technician in a comparable field
• Must have expertise in one trade, proficiency in others, and the willingness to learn additional, Relevant practical experience and knowledge of Mechanical Systems, Electronics, interpreting mechanical and electrical schematic diagrams, Troubleshooting, Pneumatics, hydraulics, Panel building and wiring
• Good command of the English language, both written and verbal
• Must be able to work in a fast-paced environment
• Good overall computer skills, including Microsoft Office and Outlook
• Must be willing to work overtime, weekends and holidays when required and must be willing to work in a shift pattern

The Manufacturing Supervisor oversees the analysis, repair, remanufacture, validation, and documentation of complex electromechanical assemblies. The Supervisor is responsible for establishing and meeting the department output targets, and driving continuous improvement throughout the remanufacturing process. A core task will be to provide daily support, training, and direction to our Technicians. The Supervisor also works closely with our Engineers to identify new failure modes, implement corrective/preventive actions, and develop repair instructions. The Manufacturing Supervisor develops and implements procedures, documentation, tracking tools, etc., to ensure work is performed quickly, efficiently, and to the highest quality standards.

• Builds a strong, motivated production team capable of consistently delivering high quality products against production targets.
• Hires, trains, leads, and develops Technicians. Training includes appropriate use of hand tools, test equipment, and computer-based tools for the analysis and remanufacture of products and subassemblies.
• Interacts with Engineering, Production, PC, QA, Logistics and other departments as necessary to resolve issues and concerns, and track/expedite product through the remanufacturing process.
• Monitors metrics and Key Performance Indicator's (KPI's) to assess safety, efficiency, and cost management, and develops and follows through on plans for continual improvement in all areas.
• Resolves issues to ensure the successful and timely remanufacture of fields returns, and ensures remanufactured products to meet or exceed requirements and customer expectations.
• As needed, supports teams & groups outside of primary job while still achieving performance targets.
• Implements and enforces proper material management and 5S practices.
• Manages employees’ schedules, time cards, training and other tasks related to absenteeism.

• Solid experience in assembly and repair of electro-mechanical components or electric motors.
• Working knowledge of high voltage DC battery systems, or basic electronics and DC electrical systems.
• Proficient with hand tools and computer-based tools, including precision measuring equipment, electrical test equipment, and computer databases.
• Excellent verbal, interpersonal, and written communication skills.
• Proficient with computer tools, including network solutions, Word, Excel, QuickBase, Outlook, MRP, MES, and PLM. (WarpDrive, FlexNet, and Enovia a plus.)
• Ability to foster a close working relationship with team members and management.
• Must be reliable, innovative, committed, a self-starter, quality focused and have a strong sense of urgency and drive to succeed.

• Leadership: You will manage a team, consisting of a several country/region specific advisors. You have a high sense of ambition and drive when it comes to improvements. You will align with your Tesla Support Regional Associate Manager to support with the direction of the team and advice on requirements that drive continuous improvements. You are a leader and team player.
• Represent: You will be part of a customer facing team and represent the (technical) information of many teams directly to the customer. You are Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products.
• Flexibility: you will be part of the Tesla Support Leadership team and will be able to deal with frequent ad hoc requests and changes. You deal with this in a timely and professional manner.
• Coordinate & Stakeholder Management: You excel in cross-functional and stakeholder relationship management by acting as point of contact for your country/region's advisors, metrics and escalations. You maintain a trust-based-relationship with key stakeholder (within Tesla Support as well as outside of Tesla Support) to ensure the advisors whom are part of your country team receive frequent and relevant feedback and can translate the customer voice to what is happening in the field.
• Communicate: You will support the advisors to handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. You possess strong interpersonal skills and are aware of the appropriate behavior (show empathy) when supporting diverse types of customers and complex queries.
• Coaching: Ensure you serve the team to ensure they have what they need to be effective and successful. You hold regular check-ins with your team members and provide constructive feedback where needed, which you share in a timely manner with the Tesla Support Regional Associate Manager. As a Supervisor you would mostly focus on managing our newest Tesla Support advisors, and coach them on the basics of the role.
• Training: You support with the facilitating knowledge sharing within your country team, as well as with other country teams.
• Continuous Improvement: You are aware of the team’s training needs and support the gathering of requirements for Tesla Support Advisor training. You ensure best practices of your country/region team are shared across the Tesla Support teams, by doing so you leverage your strong relationship management skills. You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way. You will act as an example to the front-line tier support advisors and share your knowledge with them frequently.
• Prioritize: you have the ability to prioritize effectively, handle shifting priorities and work effectively in a fastmoving environment. You are capable of escalating to the right technical level/department in a timely manner.
• Measure & report: You support with the managing and tracking multiple performance indicators (call metrics and CSAT) from your respective country to ensure Tesla supports meets its daily/weekly/quarterly business goals.

• Minimum of 2-3 years’ experience is required, with the ability to illustrate you have led teams in the past. A technical background in IT, automotive or engineering is preferred, however not a necessity.
• Bachelor's or university degree in relevant subject, project management qualification or equivalent in experience in managing and implementing initiatives, business processes and projects with multiple and competing priorities.
• Strong cross-functional and stakeholder communication skills. Ability to influence stakeholders from all levels of seniority and able to always put the customer central; empathize from a customer’s perspective to drive solutions and achieving goals whilst pursing new standards.
• Possess a high degree of energy, drive, enthusiasm and professionalism
• First principal thinker – assess everything and challenge if all things are done to make things better/efficient/best possible outcome
• Ability to work in a self-directed way. Taking initiative to lead improvement initiatives. Able to maintain a high level of productivity with a minimum of supervision.
• Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm, focused, professional demeanor.
• A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team.
• Eager to learn. A creative and out-of-the box problem solving attitude to identify and drive continuous
• improvements.
• Thrive in a fast-moving environment. Prioritize effectively and can manage multiple work streams at once.
• Excellent problem-solving skills. Ability to interpret data and identify improvements
• Able to quickly grasp the situation and evaluate the level of support/interference needed. You can diagnose and support with relevant follow-up, all whilst keeping the customer at ease.
• A flexible team player. Able to quickly shift priorities if and where needed.
• In possession of a valid driver’s license and an acceptable and safe driving record.
• Fluent in Dutch and English. Additional languages are a plus.
• Legal right to work in the country you are applying.

• Be able to achieve desired output at station within Takt; escalate when not possible
• Strictly adheres to Manufacturing Instructions to perform their job; highlight any discrepancies
• Capable of performing pre-use checklist for workstation(s) or tasks
• Able to perform autonomous maintenance for the workstation
• Able to perform and sustain 5S at their workstation(s)
• Completes a minimum of 1 Take Charge per quarter
• Capable of detecting abnormalities in their process and escalates to Sr. or Lead Technician

• Basic understanding of safety around the factory and as it applies to their job function
• Performs Level 1 jobs independently within Takt after certification
• Strong communication to explain processes and any issues that arise
• Performs autonomous maintenance for workstations assigned
• Able to use manufacturing systems according to written manufacturing instructions
• Understands basic electricity and how it relates to their workstation and job functions
• Ability to adhere to all ESD procedures

• Support vibration tests on electrodynamic shaker tables for various sub-systems used in Tesla vehicles
• Support sub-system strength and durability tests at 3rd party test labs for structural components such as castings, body in white, sub-frames and suspension etc.
• Conduct detailed inspections of the sub-systems as per Tesla standards and procedures & document and report issues identified during test or inspections
• Collaborate with engineers to resolve issues discovered
• Provide detailed written and verbal test status updates to key stake holders during weekly meetings
• Support engineering teams in instrumentation and data acquisition setup and logging for these tests
• Needs to be hands on with test setup, execution and performing general test equipment maintenance
• Maintain a clean and organized work environment

• Previous experience as an Engineering technician
• Experience in vibration lab or structural lab is a plus but not required
• Experience with fabrication equipment (e.g. Band Saw, Drill Press)
• Analytical problem solving & root cause analysis skills
• Able to work well under pressure while managing competing demands and tight deadlines
• Good written and verbal communication skills in English
• Experience with MS office tools (Outlook/Excel/Word/PowerPoint/Project)
• Desire to learn about testing, work on new tests and equipment
• Ability to deal with ambiguity

• Guide production teams to properly define final disposition of parts and components
• Document & communicate any identified defects. Escalate concerns that are not being properly resolved in your immediate work area
• Educate the stakeholders on a Quality culture by sharing best practices, providing on the job training, and communicating updates and changes related to quality
• Perform Fault injections on the line to determine effectiveness of inspections
• Provide daily production support on quality concerns and develop and implement short/long-term countermeasures to quality problems while maintaining operation efficiency
• Adhere and promote strict 5S standards and maintain cleanliness in the work area
• Work from schematics, diagrams, layouts, defined plans, and written/verbal instructions & maintain quality performance metrics and drive issues to root cause solutions
• Perform Incoming quality control on received goods and escalate in case of supplier non-compliance

• Minimum of two years experience in an automotive production or manufacturing quality assurance environment
  
• Understanding of electro-mechanical products and assembly processes is a strong plus
  
• Ability to visually detect defects in a fast-paced environment & identify and differentiate between several defect types
  
• Ability to determine severity of a defect and the required response as well Ability to determine potential countermeasure solutions against failed inspections
  
• Ability to perform detailed daily record keeping and reporting of quality issues that will be referenced by technicians, engineers, and management
  
• Experience with basic measurement and inspection tools is a strong plus (DMM, Calipers, Torque Wrenches, Gauges etc.)
  
• Ability to work on a shift schedule