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Senior Operations Coordinator Sales Service jobs at Tesla in Israel, Tel Aviv-yafo
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Israel
Tel Aviv-yafo
2 jobs found
22.04.2025
T
Tesla Customer Experience Specialist Sales Israel, Tel-Aviv District, Tel-Aviv
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Description:
What You’ll Do What You’ll Bring
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
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09.04.2025
T
Tesla Senior Operations Coordinator Sales Service Israel, Tel Aviv District, Tel Aviv-Yafo
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Description:
What You’ll Do What You’ll Bring
- Providing day to day support for Sales, Delivery and Service and supporting teams
- Facilitate continuous improvements by identifying and implementing process optimisations across our SSD teams
- Create, maintain and optimise operational dashboards and reports for field teams and leadership
- Collate key business analytics to support and guide local field teams
- Manage a weekly field update showcasing updates, process, system & product enhancements/changes
- Identify potential enhancements to our processes / tools that will facilitate growth.
- Collaborate with key stakeholders to keep up to date and accurate.
- Review and summarise weekly customer experience trends for key stakeholders’ revision and action
- Support various teams within the sales operations (order operations, fleet & allocation, inside sales and registration) umbrella with daily output specifically during peak sales & delivery volume
- Provide support to the business for key operational tasks when required
- Create business automation solutions to drive operational efficiencies·Manage key business projects end to end
- Manage customer communications platform logic to ensure automated communications are operating
- Manage and execute system enhancement requests from key internal stake holders
- Must be detail oriented, possess strong analytical skills and have the ability to multi-task in a fast paced environment
- Evidence of strong communication skills with the ability to build relationships with internal and external stakeholders
- Ability to work across multiple platforms and systems, must be proficient in Microsoft Excel and SQL
- Driven and enthusiastic with a genuine interest and passion for Tesla’s mission
- Bachelor's degree in a relevant field such as Business, Engineering, or Computer Science
- 2+ years of experience in operations roles, preferably in a technology or energy-related field
- Strong desire to take initiative, eager to learn, result-oriented and creative thinker.
- Ability to thrive in a dynamic and fast-paced environment, effectively multitask, prioritize tasks and processes, and track findings and deliverables
- Serve as liaison to, and work cross-functionally with other teams, including Sales, Logistics, and Service
- Develop expertise on all internal processes and tools and serve as the process expert for your team
- Perform additional responsibilities as assigned to meet business needs.
- Demonstrated ability to establish and maintain cooperative cross-functional relationships.
- Valid driver’s license in the country in which you are applying and an acceptable and safe driving record.
- Good level of English and local language, both oral and written
Expand
Share
Description:
What You’ll Do What You’ll Bring
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Expand
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Senior Operations Coordinator Sales Service opportunities at Tesla in Israel, Tel Aviv-yafo. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.