Used Car Sales Manager jobs at Tesla in Ireland

• Ensure that the location Sales targets, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, used car orders, pre-delivery readiness, and customer satisfaction scores
• Drive business and maximize sales through excellent customer service, deep product knowledge, and superb product presentation and promotion
• Lead the planning, implementation and follow up of events at the location / sales networking activities
• Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the location staff
• To build on the used car growth trajectory for the market and to maximise our used car stock
• Managing listings and representation of the used cars on all platforms, including vehicle photos

Operational Excellence

• Ensure that processes and best practices are well understood, implemented, and followed at your location
• Partner with relevant stakeholders to set up and facilitate delivery operations (Service and Operations teams, etc.)
• Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems at your location
• Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
• Take responsibility for implementing EHS and safety requirements in your location
• Manage facilities and closely follow up on dedicated costs and budgets (store supplies, location works, contractors, etc.)
• Maintain a strong overview of processes and resources
• Establish close cooperation with all business stakeholders, internally and externally
• Support the local team in the execution of their activities and other business needs

Customer Experience

• Guide and coach employees towards providing a best in class customer experience at all times
• Ensure that the location / locations are always presentable and that Tesla’s customer-facing standards are consistently met (Tesla uniform/ dress code, floor presence, proactive management of inbound activities)
• Demand flawless execution of all customer-facing events
• Provide support to the team in dealing with difficult customers conversations, ensuring that customer needs are understood and met
• Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it

People Management

• Interview and cooperate on recruitment activities with your recruitment partners in order to build a team of top talent and mentor the next generation of Tesla leaders
• Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities
• Be responsible for leading change and inspiring your team every day(lead by example)
• Create and drive a structured and inclusive culture in your team
• In collaboration with your HR partner, assess your team’s performance and deal with underperformance and disciplinary issues quickly and efficiently
• Listen to your team – remove blockers and partner with your local teams to ensure you have the resources and tools necessary for your location’s success.

• Significant manager experience in retail sales and operations with proven track record of meeting and exceeding targets and goals
• Strong experience in coaching and managing performance on a team and individual level
• In-depth knowledge of sales processes and ability to translate this in a manner that motivates your team to exceed targets
• Beyond taking ownership, be accountable for your own actions and responsibilities, you can create a culture where your team does the same
• Great understanding and experience in creating extraordinary customer journeys
• Entrepreneurial and analytical mindset with great understanding of the local market.
• Ability to develop collaborative relationships and act as a well-respected, trusted partner and leader that others want to work with
• Confident in learning and adapting to multiple technologies.
• Passionate about the mission of Tesla
• Excellent communication skills in English and local language
• Valid driver's license

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean and fun workplace.

• Be a product expert on Tesla vehicles and technologies, having a full understanding of the advantages and disadvantages of the older models, how they compare with the new versions and staying up to date with the latest developments and trends.
• Keep abreast of industry trends, market dynamics, and competitors' offerings to provide insights and suggestions for refining the sales process.
• Deliver accurate and comprehensive information about the features, benefits, and distinctive qualities of Tesla's pre-owned vehicles to potential buyers.
• Tailor vehicle recommendations based on customer preferences, driving habits, and budget constraints.
• Expertly navigate customers through the sales process, covering aspects such as financing alternatives, trade-ins, and delivery schedules.
• Establish trust as a reliable advisor by addressing customer inquiries, concerns, and objections promptly and knowledgeably.
• Contribute actively to the refinement and success of the Certified Pre-Owned program, offering valuable feedback on customer experiences and aiding in product development and process optimization.
• Work hand on hand with other departments to ensure the reduction of dwell and increased profitability of our Used Car Business (operations, refurbishment, etc.)
• Create exceptional customer experiences that surpass expectations, fostering enduring customer relationships.
• Consistently meet or exceed sales targets and performance metrics.

General duties:

• Operate with a flexible mindset to support sales and delivery needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support wider business requirements

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Valid IE/EU driving license held for 2 years and over

• Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
• Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
• Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
• Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
• Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
• Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
• Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
• Support in the development of future solutions – ideate, share and develop future proof solutions to improve service

• A strong people leader, with proven background managing teams in a service-focused technical environment. You engage, energize, and promote an inclusive team environment.
• Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
• Operational and strategic in your leadership, while always remaining hands-on.
• Experienced within change management, with the proven ability to lead and engage people through and beyond change
• Ability to communicate effectively and respectfully. Fluent in English.
• Required to hold a Driver’s license which is valid in Ireland, and have held this for over 2 years.
• Eligible: to work in Ireland based on local market need

Performance

• Communicate with prospective customers via phone, email, chat and SMS to nurture and prepare them for a vehicle purchase.
• Scheduling test drives to help our customers experience the product.
• Utilize existing customer relationship management tools to track and manage customers in the pipeline.
• Partner with Business and Field Sales Teams to handoff sales opportunities.
• Use a consultative approach to influence customer purchase.
• Provide feedback and recommendations based on direct experiences with potential customers.
• Escalate matters that require management attention in a timely manner.
• Work on the continuous improvement of processes and procedures.

General Duties

• Operate with a flexible mindset to support sales needs across the team.
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
• Execute on and share best practices with and across Tesla locations.
• Manage any additional duties to support wider business requirements.
• Ability to prioritise effectively and handle shifting priorities.

• At least 1 year of customer service and/or sales experience in a fast-paced environment.
• Strong relationship building and management skills and ability to explain complex technical concepts.
• Positive and energetic, excellent listening and communication skills.
• Showcases an ability to take initiative and be proactive.
• Capable of working autonomously as well as in a team.
• Resilience and adaptability to an ever-changing work environment.
• Ability to work in a team-based environment and achieve a common goal.
• Ability to work evening hours, weekends, and holidays in an office environment (Manchester or London).
• Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
• Must have a valid driver’s license for minimum of 2 years.
• Must have and continue to maintain a valid and safe driving record.

• Daily outbound lead generation, capturing opportunities, and managing sales pipeline
• Scheduling visits to customers, journey planning, and travelling out to meet with customers
• Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
• Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
• Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
• Deliver an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
• Meet or exceed sales targets and performance metrics

General duties:

• Support customers with organising remote test drives, taking vehicles out to customers and providing guidance if needed at self-serve test drive locations.
• Operate with a flexible mindset to support sales and delivery needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support wider business requirements

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to prioritize / identify sales opportunities
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Valid IE /EU driving license which has been held for 2 years or over

• Drive negotiation and contracting of equipment supply agreements, EPC agreements, O&M agreements, and related software sales agreements

• Achieve sales goals by managing a project pipeline of opportunities spanning multiple countries, timelines and project types

• Develop sales opportunities by building and maintaining relationships with Independent Power Producers (IPPs), developers, and utilities

• Collaborate with internal stakeholders to define scope, terms, and pricing for battery storage projects meeting customers’ needs while protecting Tesla’s interests

• Contribute to the strategy for and preparation of tender responses, in collaboration with Tesla’s Bid Team

• Ensure accurate pipeline data and provide reporting to management

• Evaluate market dynamics and drivers. Provide key market insights to the broader Tesla team, determining and executing the most effective go-to-market strategies

• 7+ years of sales/account management experience in the utility-scale electric generation, transmission, or storage industry

• Demonstrated expertise in structuring and leading complex negotiations in energy, construction, project finance, or a related field. Experience in renewable energy industry is a plus

• Ability to identify problems, lead projects, and provide pragmatic solutions

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel (up to 50%)

• Fluency in English

• Daily outbound lead generation, capturing opportunities, and managing sales pipeline
• Scheduling visits to customers, journey planning, and travelling out to meet with customers
• Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
• Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
• Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
• Deliver an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
• Meet or exceed sales targets and performance metrics

General duties:

• Support customers with organising remote test drives, taking vehicles out to customers and providing guidance if needed at self-serve test drive locations.
• Operate with a flexible mindset to support sales and delivery needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support wider business requirements

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to prioritize / identify sales opportunities
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Valid IE /EU driving license which has been held for 2 years or over