Technical Support Intern Energy Products jobs at Tesla in Australia, Melbourne

• Support and coordinate the development of concept layouts, and preliminary designs on both EPC and 'Equipment Only' projects.
• Develop an in-depth understanding of Tesla’s utility product and work to continuously improve how to deploy it faster and more cost efficiently.
• Support the bid process and be involved at the pre-contract stage for EPC projects.
• Communicate with a range of stakeholders internally (sales, engineering, deployment, and procurement) and externally (Tesla’s customers).

• Bachelor’s degree in Quantity Surveying or Engineering (preferably civil)
• 3+ years’ experience in construction projects in similar position
• Good understanding of project controls (cost and schedule), Primavera P6 or equivalent
• Good understanding of autocad or other drafting software
• Ability to review a BOM BOQ and put together robust cost tools to make data easy to interpret
• Excellent communication and documentation skills
• Experience with fast-paced organisations and ability to prioritise and execute many projects and tasks in parallel
• MRICS accreditation preferred
• Renewables experience preferred
• Knowledge of constructability, engineering fundamentals, HV substations is a plus
• Some interstate travel may be required
• Besides a rock-solid work ethic and a strong team-oriented personality, members of our team display creativity, passion, and a desire to break new ground in a constantly shifting technology landscape.
• Personal values and motivations aligned with Tesla’s mission

• Provide the highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
• Accurately record issues and data into CRM database
• This role may require a shifted work week on occassion

• Electrical or Mechatronics engineering background strongly preferred
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support or call center environment preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn about new and innovative technologies
• Willingness to assist and teach others on the team
• Establish and maintain positive, cooperative, working relationships
• Effectively handle multiple priorities, organize workload, and meet deadlines

• Provide top-tier customer support via inbound calls and emails.
• Educate installers and customers to ensure confidence in their residential energy storage systems.
• Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
• Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
• Accurately document issues and data in the CRM database.
• Flexibility to work a shifted schedule as support demands increase.

• Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
• Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Ability to effectively prioritize and manage shifting priorities.
• Experience with CRM systems and the MS Office Suite.
• Background in the energy industry or technical support is preferred.
• Understanding of distributed generation and/or energy storage systems is an advantage.
• Attention to detail in following oral and written instructions.
• Enthusiasm for learning new and innovative technologies.
• Willingness to assist and mentor team members.
• Ability to establish and maintain positive, cooperative working relationships.
• Capable of handling multiple priorities, organizing workload, and meeting deadlines.
• Team-oriented with a focus on achieving common goals.

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on-site service is required
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• This role may require shifted workweek to provide weekend support

• Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in a technical support
• Understanding of distributed generation and/or energy storage systems preferred

• Develop and apply storage application modelling and analysis
• Review engineering system designs and providing feedback to ensure Tesla's standards of quality, safety and cost efficiency are met
• Work with prospective customers to identify the best commercial and technical fit of Tesla’s technology to support the development of business cases for projects
• Understand regional energy markets and utilities, define functional requirements with engineering colleagues, and work with teams to evaluate new market segments
• Evaluate the integration context for battery systems and provide technical guidance applicable to Tesla technology
• Develop and negotiate technical terms for contracts with customers and commercial teams
• Engage with policy teams to shape market developments and reforms
• Provide feedback on market needs and competitive landscapes to inform ongoing product development and offerings

• Bachelor or Masters in Engineering, with a Major in Electrical, Energy or Power Systems
• 2+ years of experience in the energy or renewable industry
• Working knowledge of battery systems, power conversion and grid connection processes for energy storage or solar PV systems
• Familiarity with building excel models to understand technical and financial impact
• Excellent verbal and written communications skills, including the ability to present complex engineering concepts and technologies to a variety of stakeholders
• Experience in stakeholder management drive on outcomes
• Ability to track rapidly-changing market conditions regarding storage funding, product development and competitive landscape
• Ability to prioritize and execute many projects and tasks in parallel
• Advanced knowledge of MS Office tools (Excel, Word, & Powerpoint)

Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Warranty Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.

• Manage Service spares in and out of Product Distribution Centers
• Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock
• Handle goods received and dispatch from Melbourne Service center
• Keep a clean and transparent inventory database for Field Service locations
• Handle RMA transactions, inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB
• Support Field Teams in parts ordering and return
• Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers
• Actively participate in project and weekly planning, tracking and reporting

• Work experience within Service Operations, Logistics or Distribution centre environment
• Ability to read and fill out material transfer forms
• Must have strong command of the English language, both written and verbal
• Must be reliable, committed, quality focused and a self-starter
• Ability to maintain a safe working environment

Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required

· Support Windows and MAC

· Diagnose and troubleshoot computer and general network issues

· Provide timely resolution of end user problems as per SLA

· Provide support for field personnel remote communications and connectivity

· Basic administration of phone systems

· Perform other duties as required by company management and outside business associates

· Exercise independent judgment consistent with department guidelines / standards

· Organize and prioritize workflow and to meet established timeframes

· Maintain updated knowledge of policies, procedures, products and activities of assigned area

· Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend

· Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote

· Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level

· Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem

· Must have experience working with ticket-based systems for registering incidents and requests

· Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations

· Experience with MS SCCM/Jamf or equivalent computer imaging

· Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services

· Experience in Backups, Active Directory, O365, and Windows server environment

· Configure & troubleshoot endpoint devices, operating system, POS, desktop / kiosk applications, telephony, and all IT hardware located at site

· General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels

· Excellent oral and written communication skills and able to communicate, read, and write effectively in English and other local language

· Excellent customer service skills, strong attention to details with excellent follow up

· General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications