Senior Counsel Energy Products Apac jobs at Tesla in Australia, Melbourne

• Support and coordinate the development of concept layouts, and preliminary designs on both EPC and 'Equipment Only' projects.
• Develop an in-depth understanding of Tesla’s utility product and work to continuously improve how to deploy it faster and more cost efficiently.
• Support the bid process and be involved at the pre-contract stage for EPC projects.
• Communicate with a range of stakeholders internally (sales, engineering, deployment, and procurement) and externally (Tesla’s customers).

• Bachelor’s degree in Quantity Surveying or Engineering (preferably civil)
• 3+ years’ experience in construction projects in similar position
• Good understanding of project controls (cost and schedule), Primavera P6 or equivalent
• Good understanding of autocad or other drafting software
• Ability to review a BOM BOQ and put together robust cost tools to make data easy to interpret
• Excellent communication and documentation skills
• Experience with fast-paced organisations and ability to prioritise and execute many projects and tasks in parallel
• MRICS accreditation preferred
• Renewables experience preferred
• Knowledge of constructability, engineering fundamentals, HV substations is a plus
• Some interstate travel may be required
• Besides a rock-solid work ethic and a strong team-oriented personality, members of our team display creativity, passion, and a desire to break new ground in a constantly shifting technology landscape.
• Personal values and motivations aligned with Tesla’s mission

• Provide the highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
• Accurately record issues and data into CRM database
• This role may require a shifted work week on occassion

• Electrical or Mechatronics engineering background strongly preferred
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support or call center environment preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn about new and innovative technologies
• Willingness to assist and teach others on the team
• Establish and maintain positive, cooperative, working relationships
• Effectively handle multiple priorities, organize workload, and meet deadlines

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on-site service is required
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• This role may require shifted workweek to provide weekend support

• Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in a technical support
• Understanding of distributed generation and/or energy storage systems preferred

• Develop and apply storage application modelling and analysis
• Review engineering system designs and providing feedback to ensure Tesla's standards of quality, safety and cost efficiency are met
• Work with prospective customers to identify the best commercial and technical fit of Tesla’s technology to support the development of business cases for projects
• Understand regional energy markets and utilities, define functional requirements with engineering colleagues, and work with teams to evaluate new market segments
• Evaluate the integration context for battery systems and provide technical guidance applicable to Tesla technology
• Develop and negotiate technical terms for contracts with customers and commercial teams
• Engage with policy teams to shape market developments and reforms
• Provide feedback on market needs and competitive landscapes to inform ongoing product development and offerings

• Bachelor or Masters in Engineering, with a Major in Electrical, Energy or Power Systems
• 2+ years of experience in the energy or renewable industry
• Working knowledge of battery systems, power conversion and grid connection processes for energy storage or solar PV systems
• Familiarity with building excel models to understand technical and financial impact
• Excellent verbal and written communications skills, including the ability to present complex engineering concepts and technologies to a variety of stakeholders
• Experience in stakeholder management drive on outcomes
• Ability to track rapidly-changing market conditions regarding storage funding, product development and competitive landscape
• Ability to prioritize and execute many projects and tasks in parallel
• Advanced knowledge of MS Office tools (Excel, Word, & Powerpoint)

Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Warranty Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.

• Manage Service spares in and out of Product Distribution Centers
• Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock
• Handle goods received and dispatch from Melbourne Service center
• Keep a clean and transparent inventory database for Field Service locations
• Handle RMA transactions, inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB
• Support Field Teams in parts ordering and return
• Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers
• Actively participate in project and weekly planning, tracking and reporting

• Work experience within Service Operations, Logistics or Distribution centre environment
• Ability to read and fill out material transfer forms
• Must have strong command of the English language, both written and verbal
• Must be reliable, committed, quality focused and a self-starter
• Ability to maintain a safe working environment

• Review/Receive/Pick/Pack incoming and outgoing material deliveries to ensure 100% fulfillment and accuracy
• Monitor inventory within the system, complete regular cycle counts, and communicate material updates and availability with relevant team members
• Source parts from distribution centers and other locations and allocate them to job picks
• Process shipments from vendors and cross-check invoice accuracy while following document retention standards
• Follow-up with vendors on transit damage and shipment issues
• Prepare defective Tesla-manufactured parts for shipment to other Tesla Facilities or third party for Failure Analysis, Remanufacturing or Warranty Replacement.
• Process, prepare and return non-Tesla-manufactured defective material to vendors under warranty
• Manage proper disposal of old/broken material and hazardous materials if determined for scrap
• Pick-up and transport parts using van or forklift, when necessary, to support fleet operations and prevent customer re-schedules
• Maintain excellent organization of warehouse area to 5S standard
• Organize material where it improves pick efficiency and accuracy
• Support specialized tools and personal protective equipment used by field teams
• Report events (injury, illnesses, property equipment damage, auto, environmental release, etc.) immediately to direct manager
• Additional responsibilities as assigned to meet business needs

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Be able to complete tasks with little to no supervision
• Trustworthy and driven self-starter
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Positive, enthusiastic, and willing to learn about the changes in Tesla products and services
• Able to speak, understand, read, and write effectively in the English language
• Proficient in Microsoft Office and able to learn new Warehouse Management Systems and tools
• Able to obtain forklift certification within 3 months of employment and retain certification every 3 years.
• Ability to travel to other warehouses or Tesla sites as needed
• Valid driver’s license with an acceptable driving history
• Follow all environmental health and safety requirements
• High School diploma or the equivalent in experience

Physical Requirements

• Ability to perform physically demanding work for extended periods of time, up to 12 hours a day including but not limited to:
• Ability to lift and carry up to 50 lbs.
• Repetitively climb stairs, bend, kneel, push, pull, crouch, and reach inside vehicles/ warehouses
• Ability to find issues in a work process and receive safety signals using sight, touch, and hearing
• Work around confined spaces and manage chemicals
• Wear required PPE, including but not limited to safety glasses, safety shoes, hard hats, hi-vis vest, and follow all environmental health and safety guidelines

• Troubleshoot and resolve hardware, software, and firmware issues impacting Tesla's Residential Energy customers.
• Determine the root cause of product failures and drive improvements through design, software/firmware, or manufacturing changes.
• Define and publish clear actions for field service and technical support teams to address specific failure modes.
• Provide expert support on escalated customer cases to minimize system downtime.
• Contribute to the creation of documentation and training materials for the commissioning, operation, repair, and service of Tesla's Residential Storage products.
• Develop internal software tools and dashboards to improve efficiency and reporting.
• Analyse fleet data and create insightful reports to track performance and identify trends.

• Graduated with a degree in Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, Software Engineering, Physics, or a related field.
• Minimum 3+ years’ experience in an engineering / technical role
• Strong foundation in engineering fundamentals, with an understanding of firmware/software-enabled systems.
• Proactive problem-solver with a positive attitude and the ability to tackle complex challenges.
• Experience with solar and battery systems is beneficial
• Control systems knowledge and an understanding of power systems
• Ability to read electrical drawings
• Knowledge of relevant wiring, installation and product standards
• Proficiency in Python and/or SQL for data analysis on large datasets.
• Familiarity with Linux-based applications.
• An ability to prioritize and execute many tasks in parallel