Electrical Engineer Bop jobs at Tesla in Australia, Melbourne

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on-site service is required
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• This role may require shifted workweek to provide weekend support

• Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in a technical support
• Understanding of distributed generation and/or energy storage systems preferred

As the Electrical Engineer (Balance of Plant), Energy Service, APAC, you will be responsible for the safe, efficient, and reliable operation of Tesla-managed high voltage (HV) and medium voltage (MV) equipment at Tesla’s utility sites. This includes ensuring compliance with environmental, safety, and regulatory requirements.

To succeed in this role, you should have experience in risk assessment, maintenance management, and operational reliability of HV and MV equipment. You should be a quick learner, proficient in IT systems, and able to work independently with a strong bias for action.

• Develop and implement maintenance strategies for Tesla’s APAC BOP (electrical) fleet, ensuring alignment with business objectives.
• Create procedures, schedules, and resource plans for executing maintenance activities.
• Establish and manage service agreements with external contractors and vendors.
• Develop systems and tools for maintenance execution, equipment performance tracking, and compliance monitoring.
• Oversee outsourcing and procurement of BOP maintenance services, including contractor onboarding.
• Ensure maintenance plans for all critical electrical assets are documented in Tesla’s CMMS.
• Develop and manage a spares and spare parts strategy for Tesla’s BOP equipment.
• Assess, report, and develop mitigation strategies for BOP equipment risks.

• Registered Electrical Engineer with a Bachelor’s degree in Electrical Engineering.
• 4+ years of experience in HV/MV equipment operation and maintenance.
• Expertise in electrical drawings, technical documents, and risk management.
• Experience analysing technical test reports (e.g., insulation resistance tests, transformer gas analysis, relay test reports).
• Proficiency with industrial/utility standards.
• Strong analytical skills with the ability to manage large datasets.
• MS Office proficiency and strong communication skills (technical and client-facing).

• Develop and apply storage application modelling and analysis
• Review engineering system designs and providing feedback to ensure Tesla's standards of quality, safety and cost efficiency are met
• Work with prospective customers to identify the best commercial and technical fit of Tesla’s technology to support the development of business cases for projects
• Understand regional energy markets and utilities, define functional requirements with engineering colleagues, and work with teams to evaluate new market segments
• Evaluate the integration context for battery systems and provide technical guidance applicable to Tesla technology
• Develop and negotiate technical terms for contracts with customers and commercial teams
• Engage with policy teams to shape market developments and reforms
• Provide feedback on market needs and competitive landscapes to inform ongoing product development and offerings

• Bachelor or Masters in Engineering, with a Major in Electrical, Energy or Power Systems
• 2+ years of experience in the energy or renewable industry
• Working knowledge of battery systems, power conversion and grid connection processes for energy storage or solar PV systems
• Familiarity with building excel models to understand technical and financial impact
• Excellent verbal and written communications skills, including the ability to present complex engineering concepts and technologies to a variety of stakeholders
• Experience in stakeholder management drive on outcomes
• Ability to track rapidly-changing market conditions regarding storage funding, product development and competitive landscape
• Ability to prioritize and execute many projects and tasks in parallel
• Advanced knowledge of MS Office tools (Excel, Word, & Powerpoint)

• Troubleshoot and resolve hardware, software, and firmware issues impacting Tesla's Residential Energy customers.
• Determine the root cause of product failures and drive improvements through design, software/firmware, or manufacturing changes.
• Define and publish clear actions for field service and technical support teams to address specific failure modes.
• Provide expert support on escalated customer cases to minimize system downtime.
• Contribute to the creation of documentation and training materials for the commissioning, operation, repair, and service of Tesla's Residential Storage products.
• Develop internal software tools and dashboards to improve efficiency and reporting.
• Analyse fleet data and create insightful reports to track performance and identify trends.

• Graduated with a degree in Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, Software Engineering, Physics, or a related field.
• Minimum 3+ years’ experience in an engineering / technical role
• Strong foundation in engineering fundamentals, with an understanding of firmware/software-enabled systems.
• Proactive problem-solver with a positive attitude and the ability to tackle complex challenges.
• Experience with solar and battery systems is beneficial
• Control systems knowledge and an understanding of power systems
• Ability to read electrical drawings
• Knowledge of relevant wiring, installation and product standards
• Proficiency in Python and/or SQL for data analysis on large datasets.
• Familiarity with Linux-based applications.
• An ability to prioritize and execute many tasks in parallel

• Negotiation of hold point test plans with NSPs and AEMO
• Design, coordination, execution, and documentation of test plans
• Preparation of equipment specifications and tendering
• Design optimisation
• Site based construction monitoring, auditing, and quality inspections
• Fault-finding, root cause reporting, analysis of SCADA data, protection relay events
• Balance of plant electrical subcontractor design review
• Incorporation of lessons learnt into continuous improvement of specifications, scoping documents, processes, test report templates, automation

• Excellent attention to detail
• Relevant experience as an Electrical/Project Engineer on renewable construction projects
• Strong commercial focus
• Operational experience with generating systems
• Control systems knowledge and an understanding of power systems
• Knowledge of the NEM and generator connection process
• Excellent communication and documentation skills
• Knowledge of electrical construction projects, including project schedules and staging of design/construction
• Ability to read electrical drawings
• Knowledge of relevant standards
• Familiarity with electrical studies for utility applications
• Knowledge of communication networking
• Experience with PLCs and protection relays